CPX Research Reviews 

2,797
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 387 reviews, reviewers had a great experience with this company. People frequently mention that the support team is extremely helpful, kind, and incredibly quick to resolve any questions or technical issues that might pop up. Consumers also really appreciate the fast response times, helpful staff members, and smooth payouts when taking part in various daily surveys. Some reviewers were not happy with unexpected payment issues, noting that they sometimes did not receive their proper earnings after successfully finishing surveys. Others felt very frustrated when sudden disqualifications happened right at the end of long tasks or when they encountered annoying technical glitches.

What people talk about most

Customer service

People report positive experiences with customer service, noting that support staff are prompt to reply and... See more

Response time

Users describe positive interactions with response time, highlighting that help requests are answered very... See more

User experience

Reviewers mention ambiguous feedback about user experience. While many participants praise the easy... See more

Staff

Consumers find staff to be positive, highlighting their efficiency, kindness, and promptness in resolving... See more

Payment

Customers had ambiguous experiences with payment, reflecting a sharp division in user feedback. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There are occasionally glitches with all surveys and I often miss out on the points I am due. The team at CPX are unusual in actually taking the time to resolve issues and reply to messages. Keep up... See more

Rated 5 out of 5 stars

I recently started doing surveys and like others have found them to mostly run smooth with no issues. But, there was a glitch today, a glitch that I guess was partly my fault but regardless a glitch.... See more

Rated 5 out of 5 stars

I rarely experience problems on this survey panel. On this occasion, James on the support team provided speedy help in awarding the points I was due following a technical issue. Great service.

Rated 5 out of 5 stars

I ran into a technical error about halfway through a survey so I created a ticket. Most survey sites will either respond many days later, if at all, and will either ask you for extensive details about... See more


Company details

  1. Market Researcher

Written by the company

CPX Research (as part of Make Opinion) offers a wide range of global survey projects to panelists. If you ever face any issues with one of the international research partners we cooperate with, please contact our team first! We're looking into every case and try to find the best solution together.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(2,797)

562 reviews in the last 12 months

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Rated 5 out of 5 stars

VERY Prompt Customer Support responses with equitable solutions

I currently do a few surveys a week and i can honestly say that the friendly customer service orientated staff at CPX Research are markedly superior to those of most other survey providers. Whilst i won't name "offenders" others encourage support tickets to be lodged and then totally ignore both the contents and, indeed, usually can't be bothered to even respond.

CPX Research staff, in my experience, respond the same, or latest, the next day - Thank you - CPI

7 March 2026
Unprompted review
Rated 5 out of 5 stars

CPX Research Support Team

CPX Research have a great team of support staff who answer questions quickly. They also look into any issues you have with surveys that don't proceed correctly.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

I have been attending CPX Research…

I have been attending CPX Research surveys since 3 years. Their surveys are valuable, short and easy to complete. The awards for the survey were immediately received. Today I completed a survey, but the award was not credited. I raised a support ticket, for which I received reply within 30 minutes. The award was also credited in my account. I really appreciate their customer care for attending to customer problems within a short period.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Probably the best survey provider

Probably the best survey provider. It offers high paying surveys with a reasonable length and time. Usually perfectly fitted surveys are provided, which reduce the chance of disqualification. Support is helpful and reply very quickly.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

I had a good experience at first and…

I had a good experience at first and was able to cash out €5 multiple times without any issues.

However, once I reached €3.04, I suddenly stopped receiving any surveys. Since then, I have been completely blocked with no way to reach the minimum payout.

I contacted support, but they told me they are “unable to help” and that it depends on their partners. This is not acceptable, as the money was earned legitimately through completed surveys.

This feels very unfair and misleading, as users can be blocked just before reaching the payout threshold.

I would appreciate a proper solution, such as allowing a withdrawal of my current balance or crediting the missing amount.

Until then, I cannot recommend this service.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

My goats

I finished a survey which took FOREVER but it didn’t reward me. So I screenshotted it and CPX themselves just gave me the money which was SICK

21 February 2026
Unprompted review
Rated 1 out of 5 stars

Utter waste of time

Utter waste of time, you try to transfer for a payment card of you are emailed to be informed there is an issue with the survey and the transfer is cancelled.
Scam if ever there was one.

22 February 2026
Unprompted review
Rated 1 out of 5 stars

They act as if they’re smarter than…

Si comportano come se fossero più intelligenti di tutti gli altri. Molte volte completi un sondaggio e non ti pagano, oppure c’è sempre qualche “problema tecnico” che, guarda caso, ti impedisce di ricevere la ricompensa. Alcuni sondaggi sono incredibilmente lunghi e pagano quasi nulla, e alla fine alcuni nemmeno vengono accreditati.

Queste aziende fanno soldi sulle spalle delle persone, e sinceramente ne ho abbastanza. D’ora in poi basta: non farò più un sondaggio e non userò più nessun sito in cui compaiono nomi come cpxresearch, Prime Survey, Brain o altre sciocchezze simili.

Esistono aziende serie e affidabili che gestiscono i sondaggi in modo corretto — incoraggio tutti a cercare quelle e a stare alla larga da queste piattaforme.

They act as if they’re smarter than everyone else. Many times you complete a survey and they don’t pay you, or there’s always some ‘technical problem’ that conveniently stops you from receiving your reward. Some surveys are incredibly long and pay almost nothing, and in the end a few don’t even get credited.

These companies make money on people’s backs, and honestly I’ve had enough. From now on I’m out: I won’t do another survey, and I won’t use any site where names like cpxresearch, Prime Survey, Brain or similar nonsense appear.

There are serious, trustworthy companies that handle surveys properly — I encourage everyone to look for those and stay away from these platforms.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

A great experience with CPX Research

I have had a great experience taking surveys at CPX Research. The platform is user friendly and has great rewards and sometimes bonuses. I would definitely recommend CPX Research to anyone looking for a legitimate and accessible survey platform.

19 February 2026
Unprompted review

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