CPS Homes Reviews 

1,341
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, professional, and friendly during house viewings and property searches. Many people genuinely appreciate the extremely smooth, transparent, and efficient process when dealing with ongoing rentals, student housing, and contract renewals. However, some reviewers were not happy with the communication, mentioning delayed email replies or a complete lack of response to their urgent inquiries. Other consumers felt that certain maintenance issues and administrative problems were handled poorly, leaving them deeply frustrated with the customer support received throughout the duration of their tenancy.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing widespread satisfaction with reliable property... See more

Customer service

Customers had positive experiences with customer service, noting that reviewers found the team friendly,... See more

User experience

Clients share positive opinions on user experience, highlighting how reviewers found the process very easy... See more

Response time

Consumers find response time to be ambiguous, as some reviewers praise the prompt communication and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am with CPS in third year now, dealing with them i find very easy and reliable. They let and manage my house and their service is excellant. I dealt with Charlotte, Velislava and other staff and nev... See more

Rated 5 out of 5 stars

Chelsea and Angela (CPS) were fantastic throughout the entire process. They were always available to answer our questions and never once grew tired of our frequent requests to see the property again.... See more

Rated 5 out of 5 stars

CPS Homes is the letting agent that we chose for our student house next year. They were always helpful and friendly on the phone, even when we had lots of questions. There was a contractual issue we h... See more

Rated 5 out of 5 stars

I'm impressed with CPS's tenant finding service. We find that Rhys Owen and his team attract suitable tenants quickly, and carry out necessary checks and paperwork efficiently, looking after the inte... See more


Company details

  1. Real Estate Agents

Written by the company

Cardiff-based letting and estate agency. Experts in buying, selling, renting and property management. We're Cardiff's biggest student housing provider.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,341)

114 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Support with student house viewing

We came to visit the office to find a student house for second year of university. During our house viewings amber was happy to answer any questions and was very positive throughout. Amber made the whole process enjoyable and an overall amazing experience.

19 October 2026
Unprompted review
Rated 5 out of 5 stars

Helpful staff1

Adam, the letting agent was incredibly helpful securing our house and event sprinted back to the letting agency to make sure that our group would be signed on the property before anyone else got to it. Also really enjoyed the bottle of prosecco, thank you again!

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Joanne Towersey

I had been in contact with one of the letting agents, Joanne Towersey, and straight away she was so helpful. When we got there we had a very warm welcome, and an absolutely amazing time selecting a house, it couldn’t have gone smoother. We had 4 houses that we had our eyes on, and the one that we all loved the most was the only one left. With the house at risk of being taken by another group due to the busy time of year, we were taken for a viewing straight away and in under half an hour, our property was secured as ours. Could not ask for anything more, and we can’t wait to meet Joanne again on move in day!

Thanks for everything…
Mitch and the girls

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Amber was a delight

Amber was a delight. So kind and helpful. Made the experience easy and fun. As first years we are new to the house searching process and it was no stress working with amber, actually a fun experience. Many thanks!!!

16 October 2026
Unprompted review
Rated 5 out of 5 stars

We had a really positive experience…

We had a really positive experience with CPS Homes when securing our house for third year yesterday! Ava was absolutely lovely, really helpful and made the whole process feel easy and stress-free. She was friendly, approachable and answered any questions we had. Thank you, Ava, for all your help! Would definitely recommend CPS Homes! 😊🏡

14 October 2026
Unprompted review
Rated 5 out of 5 stars

CPS Homes - Fabulous!!

CPS Homes, particularly Zara and her team, have once again provided an outstanding property management service. They have managed my properties to the highest standard, offering a professional, reliable and efficient service while taking away all the stress associated with managing student accommodation.

I would highly recommend CPS Homes Their support and attention to detail have been excellent, and I would confidently recommend them 100%.

15 October 2026
Unprompted review
Rated 4 out of 5 stars

Gemma was a very approachable and…

Gemma was a very approachable and helpful member of staff, she met our needs immediately and made sure that we were comfortable and happy with the houses that we were viewing. overall, all the staff were friendly and very helpful!!

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Great staff

Lovely staff member called Adam was great and made our experience finding a house so easy. Adam was really helpful and I would recommend him to everyone when looking for a uni home!

14 October 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look