Everything so far is really good and the Gemstone tracker seems of high quality. Installation easy and if the promised battery life is accurate that will be great . My only concern would be that when... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I ordered a battery replacement, after a few days I got the tracker back, but it is not working. I reseted my password for the app, could afterwards log in, but nothing happens. I could check tha... See more
Company replied
Yes they are perfect solution for dealing with thieves, the only complain i have is i parked my vehicle indoor and because of poor signal or no signal the tracker kept finding signal and when i came b... See more
I’m really impressed with both the product and the support from Copenhagen Trackers. The tracker works reliably, and whenever I had a question, the support team responded quickly and helped me fin... See more
Company replied
Company details
About Copenhagen Trackers
Written by the company
Copenhagen Trackers: Intelligent Tracking. Zero Subscriptions.
Founded in Copenhagen in 2013 by Christian Olesen, Copenhagen Trackers began with a singular, ambitious mission: to end bike theft once and for all. What started as a local project to protect daily commuters has evolved into a global leader in subscription-free GPS tracking and professional OEM telematics. Today, we empower both individuals and enterprises to eliminate asset loss and ensure total fleet visibility without the "subscription drain".
Why Customers Choose Us
- No Monthly Fees: Our trackers come with a built-in SIM, providing professional tracking with zero ongoing subscription costs.
- Gemstone™: Our most powerful tracker, offering up to 6 years of battery life without recharging (at 1 track/day).
- Global Reach: Future-proof connectivity (4G LTE-M & NB-IoT) that operates effortlessly in over 150 countries.
- Indoor Visibility: Using WiFi-sniffing, our devices can locate assets even inside warehouses, garages, or basements where GPS signals often fail (Premium Feature).
From One Bike to 100,000 Assets
Whether you are protecting a family car or managing a global fleet of 100,000+ industrial assets, our scalable, web-based dashboard provides real-time control. From recovering high-value cable drums to monitoring cold-chain logistics with integrated temperature sensors, we provide the "Asset Intelligence" needed to reduce waste and meet sustainability goals.
Danish Quality
Engineered on the island of Funen, Denmark, our hardware complies with rigorous EU standards (RED, EMC, RoHS). We are dedicated to providing the market’s lowest Total Cost of Ownership, ensuring your most valuable resources are always in safe hands.
Contact info
Vibækvej 100, DK-5690, Tommerup, Denmark
- +4533602010
- support@cphtrackers.com
- cphtrackers.com
4.2
Great
2K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
fast and competent response
very fast response even the case isn`t simple until the tracker is working again
22 September 2025
Reply from Copenhagen Trackers
Hi Erhard Thank you for review ou our support. We always do our best to help our customers. BG
Reply from Copenhagen Trackers
Hi
Thank for sharing this. We appriciate this :) BG
because we can change mode how it work…
because we can change mode how it work as we need for the situation, so t can also eco for the battery .
5 October 2025
Unprompted review
Reply from Copenhagen Trackers
Hi Gamal We are happy to hear that you like how the tracker works. BG
Great service and good communication
Cobblestone tracker was in for battery replacement. Apparently they found out my tracker had a defect so they sent me a new one as replacement! Great service and communication. Thank you very much!
9 September 2025
Reply from Copenhagen Trackers
Hi Michel
Thank you so much for your kind feedback!
We're glad we could resolve the issue with your tracker and that you're satisfied with the replacement.
It's great to hear that you appreciated our service and communication — your satisfaction means a lot to us.
If you ever need assistance again, we're always here to help! BG
The best experience so far!
24 September 2025
Unprompted review
Reply from Copenhagen Trackers
Hi Rafael,
Thank you very much for these kind words about ur product . BG
Reply from Copenhagen Trackers
Hi Jens,
Thank you for the kind words you shared about the support you received.
We're glad you chose to share your experience with us here. BG
Tracker is not functioning.
10 September 2025
Reply from Copenhagen Trackers
Hi Heinz We have already spoken and found a solution to the problem. So I hope everythings is okay now. BG
After having sent wrong product to me
After having sent wrong product to me, Copenhagen Trackers corrected the mistake promptly.
29 August 2025
Reply from Copenhagen Trackers
Hi Rune thank you for evaluaion. Sometimes mistakes are being made. I guess that happens for every company. Bg
Reply from Copenhagen Trackers
Hi Steven,
Thank you very much for your kind feedback.
We’re happy to be able to assist you. BG
The tracker never worked properly
The tracker never worked properly. I followed all the instructions several times, but it still fails to get a location. Very unreliable device
31 August 2025
Unprompted review
Reply from Copenhagen Trackers
Hi Yurii we have already spoken and you issues have been solved. In case something occurs you can alway reach out to us. BG
I sent the tracker for battery replacement
I sent the tracker for battery replacement. I asked in an email if the address on the tracker was correct. No reply so I sent it and it was lost. I am waiting for. It is an excellent tracker.
11 August 2025
Excellent service
I shipped a tracker (which doesn't send messages anymore) to the service. Thanks to Bo, now I get a brand new tracker back. That's for me is best service!
28 August 2025
Unprompted review
Reply from Copenhagen Trackers
Hi Armin , Thank you for sharing your experience with us. BG
Great product and outstanding support
I’m really impressed with both the product and the support from Copenhagen Trackers. The tracker works reliably, and whenever I had a question, the support team responded quickly and helped me find a solution without any hassle.
What I especially appreciate is that the product is offered without a subscription model – something that’s rare these days and makes it even more attractive.
Overall, a great product paired with excellent support. Highly recommended!
25 August 2025
Unprompted review
Reply from Copenhagen Trackers
Hi Thank you so much for taking the time to write such a thoughtful and positive review of both our product and the support you received.
It truly means a lot to us to hear that our efforts made a difference and that we were able to assist you when you needed it. We always strive to provide not just a high-quality product, but also a reliable and personal support experience – so it’s incredibly rewarding to know that this has come through in your experience. BG
Quick response and helpful
Quick answer and helpful to solve the problem
11 August 2025
Unprompted review
Reply from Copenhagen Trackers
Hello Axgren
Thank you very much for taking the time to evaluate the support you have received. We really appreciate it. BG
The device working perfect and is very…
The device working perfect and is very accurate.5 stars !!!is value for money the Copenhagen Trackers!!!
12 August 2025
Unprompted review
Reply from Copenhagen Trackers
Hello Giorgos,
Thank you for your kind review of our product. We appreciate your feedback.
Great and efficient support ⭐
Great and efficient support! My device had drained it's battery, and they efficiently swapped it to a brand new unit. Outstanding service!
5 August 2025
Unprompted review
Reply from Copenhagen Trackers
Hi Henrik
Thanks for your taking your time to make a evaluation of the our support We’re always happy to help. BG
Well delivered
Did mot like that you first deleivered a 2G product and then that IHad to upgrade for 4G.
However, the 4G product seems to be working quite well.
15 July 2025
Reply from Copenhagen Trackers
Hi Arne, happy that our new product Gemstone works great in Norway for you. The support is always close in case you will need it. BG
Prompt and professional service
9 July 2025
Reply from Copenhagen Trackers
HI Peer
Thank you for sharing your experiences with our support. Bg
A prompt delivery of a worthy product.
10 July 2025
Reply from Copenhagen Trackers
Hi Matti, thanks for sharing. We try ou best to get things done fast. BG
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