Cozy Crew Club’s customer service is highly impressive. I have been a loyal customer for years and in my most recent experience they went above and beyond to help me. It truly feels like they genuine... See more
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Review summary
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Reviews shaping this summary
I previously purchased the hospital bag organiser wallets and the teddy bear muslin blanket and they are both amazing quality and the blanket is so cute as I also got it personalised! Recently I wa... See more
I had such a wonderful experience with this shop! I ordered two items on different days and needed them to arrive before my trip, as they were special gifts for my baby niece. Emma supported me ev... See more
I had an issue ordering becuase they were out of stock on the pink tracksuits. They told me that grey would look amazing too and the customer service i recieved was great. I really appreciated it beca... See more
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Company details
Written by the company
We’re a crew who believes in the power of getting COZY. We create the softest, warmest products that inspire moments of comfort and connection. From our best selling Baby Rompers to Personalised Bear Blankets we are never short on quality or designs.
Contact info
Project House, Dallimore Road, M23 9NX, Manchester, United Kingdom
- info@cozycrewclub.com
- cozycrewclub.com
4.7
Excellent
259 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Delivery very quick
Delivery very quick, I bought the little suit for my granddaughter to be , it is lovely
23 April 2024
Unprompted review
Reply from Cozy Crew Club
Thank you for your review! We're delighted to hear that you loved the little suit for your soon-to-be granddaughter and that our delivery was quick. We hope she looks adorable in it!
Name on blanket completely bent not…
Name on blanket completely bent not straight at all cannot even get refund as is personalised
11 April 2024
Unprompted review
Reply from Cozy Crew Club
We understand your frustration with the personalization not meeting your expectations. Our personalized products are specially crafted to your specifications, and we strive to ensure accuracy in every detail.We did reach out to you via email previously to address the problem, but unfortunately, we didn't receive a response. We're here to assist you in any way possible to resolve this situation to your satisfaction, please kindly send us an email back.
Reply from Cozy Crew Club
Thank you for your kind review! We're thrilled to hear that our product made a nice gift for your niece. We appreciate your support and hope to serve you again soon!
Great service and amazing quality
Great service and amazing quality! Can’t wait to buy more xx
30 March 2024
Unprompted review
Reply from Cozy Crew Club
Thank you for your wonderful review! We're excited to hear that you’re happy with our service and quality. We look forward to helping you find more amazing items soon! xx
The best little comfortable outfits &…
The best little comfortable outfits & accessories
25 March 2024
Unprompted review
Reply from Cozy Crew Club
We're sincerely sorry to hear about your disappointing experience with the personalized backpack you ordered. Your feedback is invaluable to us, and we take it very seriously. We understand the importance of accurately representing our products, and we apologize if the item you received did not meet your expectations.
We have just sent you a direct message to resolve this matter promptly. Please rest assured that we are committed to ensuring your complete satisfaction, and we'll do everything we can to make things right for you.
Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to address your concerns.
I ordered the bear rucksack and paid…
I ordered the bear rucksack and paid the extra to have it personalised, the rucksack is lovely, great size for my little girls things but was very disappointed with the stitching of the name you can hardly notice it, unlike the preview it showed online when ordering!!
21 March 2024
Unprompted review
All items are absolutely beautiful and…
All items are absolutely beautiful and amazing quality!!
19 March 2024
Unprompted review
Bought this beautiful outfit for my…beautiful bear
Bought this beautiful outfit for my grandson that is due August the quality is amazing it’s something just a bit different will definitely buy again and would highly recommend
11 March 2024
Unprompted review
Absolutely beautiful outfits recipient…
Absolutely beautiful outfits recipient was over the moon.Very soft.Delivery very quick
6 March 2024
Unprompted review
Easy to order from delivery quick and…
Easy to order from delivery quick and the baby romper was love and soft for new baby
26 February 2024
Unprompted review
Amazing!
Placed my first order with The Cozy Crew Club last week. I ordered 3 rompers and a pair of socks.
They were shipped super quickly and arrived very neatly packaged.
The quality of each item is beyond luxurious, the material is so soft yet thick and each romper is so beautifully made.
Definitely worth the very fair price point, we’ll get all the use we can out of each piece before having to size up.
Thank you to Mandy and her amazing team at Cozy!
25 February 2024
Unprompted review
Absolutely the best products for your…
Absolutely the best products for your little ones great styles softest fabrics and the best service
20 February 2024
Unprompted review
I am recommending this company to all…
I am recommending this company to all my friends. My daughter is expecting our new arrival August. The quality and care put into the items and boxing up is outstanding.
1 February 2024
Unprompted review
It’s been over weeks since I placed my…
It’s been over weeks since I placed my order. The seller has not even shipped my items. Won’t be buying from this store again.
29 January 2024
Unprompted review
Reply from Cozy Crew Club
Thank you for reaching out, and we sincerely apologize for any inconvenience you've experienced with your order.
Due to the recent adverse weather conditions caused by Storm Isha here in the UK, our operations have been significantly affected. Unfortunately, this has resulted in a delay of about 5-7 working days for shipments. We deeply regret any frustration this may have caused.
Once again, we appreciate your understanding and patience during these challenging circumstances. If you have any further questions or concerns, please feel free to reach out directly to our customer support team.
We look forward to rectifying this situation and ensuring you receive your shipment soon.
Best regards,
Emma
Cute and perfect
The products are gorgeous had a problem with one item but customer services was on to it straight away and responded very quickly. Will buy more items once baby has arrived.
8 January 2024
Unprompted review
Lovely suit and is so soft and cozy
Lovely suit and is so soft and cozy. Only 4 stars because my little boy is quite long so I sized up and it just fits so should have went 2 sizes up instead but he never needed anything else 2 sizes up.
19 January 2024
Unprompted review
Fantastic customer service!
I bought some bits for a baby shower and paid for next express delivery to ensure they arrived before the occasion. I messaged after 4 days as had not heard anything and had a response straight away. I had not noticed it’s longer for personalised items. I requested it be changed to be wrapped as a gift, ensure there are no receipts/prices included and be delivered to another address. All was organised within minutes without any hesitation. Fantastic customer service, can not fault them! Would definitely recommend and shop here again.
19 January 2024
Unprompted review
Bought my son the sweetest jumper and…
Bought my son the sweetest jumper and dungaree set from here! Great quality, he had loads of compliments highly recommend!
29 December 2023
Unprompted review
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