Before purchasing the sofa and ottoman I ordered the free fabric swatches. I was very impressed with the colour selection, texture and outlined differences of each swatch. I called customer service t... See more
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Review summary
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The couch is a dream, delivery was smooth and I love the colour (Sesame). The only negative is the fabric is not resilient to cat nails. I have had to cover with throw blankets so that my cat doesn't... See more
The sofa bed set is of great quality. I always wanted a ferm cushioned sofa. I only gave it 4 stars because the metals joints were not in the correct order. I had to take them apart and reinstall them... See more
What a wonderful experience! The sofa is amazing and the customer service even better. Had an issue with one of the legs and no hassle replacement! Neptune is a firm sofa so if you’re using for... See more
Company details
Written by the company
Modern living made simple for you. Have you ever waited months to get a sofa that doesn’t even fit through your door? We've made furniture more convenient for you by continuously introducing innovative solutions to this common problem. Our designs are simple, easy to assemble, ship quickly – and for free – in courier-sized boxes, and adapt to your changing needs over time. We are committed to provide you with a delightful furniture shopping experience. In doing so, we work tirelessly to bring you thoughtfully designed products for your modern lifestyle, with world-class customer service.
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4.3
Excellent
3K reviews
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Beautiful rug!
I got my rug within a week and it was easy to set up. The rug is great quality too and looks exactly like the image. Would definitely buy from them again!
6 May 2026
Poor quality fabric
Poor quality fabric. Love our atmosphere couch, but the chenille fabric does not hold up. After one year of use, the texture changes and is not soft. The colouring also fades, even after washing. We had to pay $960 for new covers. Not ideal to do that every 12 months.
27 May 2025
Unprompted review
Reply from Cozey
Hi there,
Thank you for taking the time to share your experience. We’re so glad to hear that you love your Atmosphere sofa, but we’re truly sorry that the chenille fabric has not held up the way you expected.
We appreciate you bringing this feedback to us. We’re always working to improve our fabric selection so it can better support real households and everyday living, and feedback like yours plays an important role in helping us continue to evolve.
We’re sorry this part of your experience has fallen short, and we hope to keep improving so our products continue to meet the comfort, durability, and quality our customers expect from Cozey.
Great couch
28 April 2026
We liked the product but they fail in shipping
We liked the product, fabric is beautiful and comfortable. Installing was not hard, easy to follow instructions, customer service is good, but the wait time for deliveries made the experience sour.
We ordered originally the Gaia but realized it was too big for our space, ordered return boxes and it’s been 4 weeks so far and we still don’t have them.
We followed the advice to purchase the new sofa, Atmosphere while waiting for the boxes so we are not left without a sofa. That order for return was placed 4 weeks ago and I still don’t have the boxes and eta is not accurate. Now I have two sofas in my living room, some of the boxes that came separately and the third sectional in my bedroom, this is so uncomfortable and annoying.
27 April 2026
Reply from Cozey
Hi Gabriela,
We’re truly sorry for the frustration and discomfort this has caused, especially with the delay in receiving your return boxes and the inconvenience of having multiple sofas and boxes taking up space in your home.
We do take your feedback seriously, as it helps us improve our processes and better support our customers. We’re always evolving and looking for ways to make our systems smoother, clearer, and more reliable.
We’re currently in direct contact with you by email and will continue working with you there to help resolve this as soon as possible.
The entire process was easy and the…
The entire process was easy and the product arrived exactly as described
2 May 2026
Quick shipping and easy install
Quick shipping and easy install. It was nice to not need any additional tools to put it together, the covers took the longest to do. Definitely more of a two person job.
28 April 2026
We love this couch!
We love this couch! The customer service online and in person was wonderful from start to finish. The only feedback I have is for the user guide to be reviewed. There was a missing page/misprint and perhaps greater detail in the instructions for putting the modules together would be helpful.
4 May 2026
Great selection and fantastic delivery service
Cozey has a fast turn around for purchasing rugs online. I like that they're a Canadian company and they deliver quick.
Every step of the way from first choosing my rug to purchasing my rug all the way to receiving my rug, was a pleasant experience.
28 April 2026
The customer service team was extremely…
The customer service team was extremely helpful and responsive in resolving an issue with the parcel delivery carrier. They acted quickly, kept me informed throughout the process, and made sure the situation was handled professionally. I truly appreciated their support and efficiency. Excellent customer service experience!
27 April 2026
as described and easy to follow…
as described and easy to follow instructions looks great
27 April 2026
Good quality product and design is very…
Good quality product and design is very chic and modern.
27 April 2026
They delivered right to my door and it…
They delivered right to my door and it was all very easy to assemble
27 April 2026
I really wish they offered white glove…
I really wish they offered white glove set-up service. It took us 3.5 hours to set up, it was very difficult getting the upholster covers on, etc. There are threads hanging from the material already, we thought we bought the strongest fabric, apparently not. A bed was ordered at the same time which had a 5-7 day delivery estimate and we only have 4 of 8 boxes for the bed we irdered which continually gets delayed by Canpar - not impressed at all.
4 May 2026
Reply from Cozey
Hello Chelsea,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the setup process was difficult and that your delivery experience has been frustrating. This is certainly not the experience we want for our customers.
Your feedback is very important to us, as it helps us understand where we can improve. We are actively looking into ways to better support our customers, including exploring options such as white glove service, which we agree could be very useful for many orders.
We’re continuously improving and evolving every day, and comments like yours help guide those improvements. Our team is currently in direct contact with you by email so we can continue to provide updates on your order and work toward a solution.
Thank you again for your patience and for bringing this to our attention.
The ordering/receiving process was…
The ordering/receiving process was smooth. We encountered some issues with items missing and the customer service was quick and efficient to correct the issue. The product was easy to assemble and we love it, super comfortable!
27 April 2026
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