The website makes it appear that you are ordering a sweater. However, you are getting a hoodie that is printed in the design of the sweater. It's ok, but nothing what it was described to be.
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Review summary
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What people talk about most
Reviews shaping this summary
The selections were great and so unique but due to the various items the search feature is not very helpful. Tried searching for items for women only and it still brought up items for men. Sizing is... See more
Company replied
The clothes advertised on cowboyhood look great nothing at all like what I received in the mail. All printed satiny feeling material. The sweater was w really nice and fuzzy warm and cute but the othe... See more
Company replied
The products are beautiful. The only issue I had was determining how measurements were devised. I ordered the full length cardigan for my daughter, my sister and myself; we're all different sizes. Th... See more
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3.0
Average
641 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 51% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cowboyhood
Dear John Cadorette,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
I like the different types and colors…
I like the different types and colors of your products ,
19 December 2025
Unprompted review
Reply from Cowboyhood
Dear Daniel,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Clothing is very nice looking
Clothing is very nice looking! There was way too many to choose from, good thing. Ask me again when and if everything shows up and fits. I never checked the return policy, my bad
18 December 2025
Unprompted review
Reply from Cowboyhood
Dear Smyleejj,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Easy to use website
Easy to see website, easy to choose.What you liked and what size.
16 December 2025
Unprompted review
Reply from Cowboyhood
Dear Lance Hendriksen,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
AVOID at all costs!
AVOID at all costs!
I purchased a dress and shirt from this company. Both the dress and the shirt are NOTHING like what is posted on the website! The website says the dress and shirt are cotton- NOPE! They are polyester. The material on both items are a bad print of the A.I. image that it displayed on the website. The material is thin and the dress has a crooked seam.
I have been trying for over a month to get a refund, but "customer service" has been offering a 10% refund or "20% off future purchases". Even though the website clearly states "satisfaction guaranteed or full refund with no questions asked", I still have not been given a refund.
3 November 2025
Unprompted review
Reply from Cowboyhood
Dear Fly Smith,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at service@cowboyhood.com and provide photos of the product you received so we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Reply from Cowboyhood
Dear Frederick,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
The shop was easy to use and good…
The shop was easy to use and good pictures of the product
17 December 2025
Unprompted review
Reply from Cowboyhood
Dear Alex Tolliver
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Easy to find something for my wife
15 December 2025
Unprompted review
Reply from Cowboyhood
Dear Brian Battell,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Total Scam
Update: they responded here on TrustPilot saying how to contact their customer service and again they didn’t answer via email. They’re trying to save face by replying here. Do not trust them.
The product I ordered was two weeks late to ship so I asked them to cancel and refund my order. They kept replying that it’ll just be a few more days. I asked again to cancel and refund or I’m contacting my credit card to reverse the charge. They immediately shipped the goods the next day. Now they won’t respond to emails at all.
16 December 2025
Unprompted review
Reply from Cowboyhood
Dear Derek Perry,
Thank you very much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring improvements to our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales customer service at service@cowboyhood.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Fast
Fast. User friendly. Gives measurements in both CM and INCH. Shows product with multiple colors.
16 December 2025
Unprompted review
Reply from Cowboyhood
Dear Sylvan Cochran,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
I like the style of the clothing
I like the style of the clothing. Im hoping for the clothing to be true to size. I will definitely be buying more of these products. If that comes out to be a good experience. I was wondering how long normal delivery is? I am in USA Michigan Grand Rapids 49503?
15 December 2025
Unprompted review
Reply from Cowboyhood
Dear Ben Hernandez,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
If I could do a zero star review I…
If I could do a zero star review I would. I reached out to cancel my order after a friend told me of how terrible their products were that they ordered and how the would not give them a refund. I tried canceling 2 days after I ordered and before they shipped the product. They said they would not refund my money. I paid extra for 5 day shipping and it still has not shipped 8 days after I have ordered and they will not cancel and refund my money. Please please stay away from this company that couldn't care less about their customers or guest experience.
10 December 2025
Unprompted review
Reply from Cowboyhood
Dear Keith F，
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at service@cowboyhood.com and provide photos of the product you received so we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Very user friendly site.
This is my first order, but your site was very easy to use.
16 December 2025
Unprompted review
Reply from Cowboyhood
Dear N D Dave,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Complete rip off
Items are completely different than as pictured and sizes are even much smaller than stated. They "shipped" from New York according to the ship label on my package. Had to go through PayPal consumer protection to get a resolution. Resolution is not completed yet. I have to pay over 100.00 to send their trash back to them. They stole Christmas from my family and now because they want to get that last extra dig in I have to find a way to pay to ship the junk back. Can't say I am impressed with PayPal consumer protection at this time either.
7 November 2025
Unprompted review
Reply from Cowboyhood
Dear P Raber,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at service@cowboyhood.com and provide photos of the product you received so we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
A very clever, yet unfortunate Scam website
A standard case of being too good to be true. Do your research because it isn't what they say it is. Check on the About Us page and they talk about their being a brand about being active and going to the gym. Yet most of the clothing displayed is anything but. It appears there's little info about the company, I don't hear about them except when and where people discuss scam websites. Their products on the site are beautiful but the pricing is too good to be true, and far cheaper than most would consider selling for. Too many consumer reports complain of getting cheap, polyester substitutes, sometimes damaged product, a true bait-and-switch operation from China.They make it seem like they promptly processed your order and then hope you forget about it because you won't get any product in return unless you're extremely lucky. And if you are fortunately to get something it's some screenprinted garbage made of polyester. It's difficult to reach them, and that makes them very sketchy. If they only have an email address but no toll-free or local customer service phone # and no live chat are both very big red flags. The few good reviews you'll find about this company are likely paid bot services. And if you unfortunately provide your data, it'll likely be stolen and re-sold without your knowledge or consent. So unfortunate because it looks like such beautiful clothing. It's likely all AI, though.
16 December 2025
Unprompted review
Reply from Cowboyhood
Dear WyzGyz Entertainment LIVE,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at service@cowboyhood.com and provide photos of the product you received so we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Reply from Cowboyhood
Dear Lauren Kern,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Love the surprise freebies and the ease…
Love the surprise freebies and the ease of check out along with the discount code. Thank you!
14 December 2025
Unprompted review
Reply from Cowboyhood
Dear Denise EvansValdez,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Offered extra discount code but nowhere…
Offered extra discount code but nowhere to enter it at checkout.
13 December 2025
Unprompted review
Reply from Cowboyhood
Dear Lou Liuzz,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Reply from Cowboyhood
Dear Ken Mehall,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Nice user experience on website
Nice user experience on website - easy to use. I would like to suggest a little more transparency on shipping details. However, overall, a great online shopping experience.
13 December 2025
Unprompted review
Reply from Cowboyhood
Dear Robert,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
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