The customer service person (Shannon) was quick, efficient, and did not ask too many questions. The premium and excess were competitively priced and covered my trekking up to 18,500 feet in Tibet. The... See more
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Review summary
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Excellent and simple service where you see exactly what you are covered for. The website is easy and intuitive and the price is very good. The website actually glitched while I was processing my order... See more
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Even easier to get cover than last year. Renewal was about 8% more than last year and I thought this was acceptable as my wife and I are another year older! The medical questionnaire was much simple... See more
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When I contacted through email the response was always really quick snd helpful. When I phoned the staff were really friendly. When I noticed an error Gracie was brilliant at reassuring me and amend... See more
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Company details
Written by the company
At Covered2Go, we’re more than just a travel insurance provider – we’re a family-run business with a passion for protecting your adventures and ensuring your peace of mind. From your first click to purchase to the moment you need to make a claim, our customers are at the very heart of everything we do. We understand that travel is about creating unforgettable memories, and we’re here to make sure nothing gets in the way. That’s why we’re committed to delivering an excellent experience across all touchpoints, offering tailored policies, a straightforward purchase process, and responsive, caring support when you need it most. Our family values drive us to treat our customers like part of the family. We work tirelessly to provide comprehensive cover, including options for pre-existing medical conditions, ensuring everyone can travel with confidence. And should you ever need to make a claim, our dedicated team and trusted partners will guide you every step of the way with expertise and compassion. At Covered2Go, we’re here to help you travel further, worry less, and enjoy more – because your journey is as important to us as it is to you.
Covered2Go Travel Insurance
Written by the company
- What We Do
- Covered2Go Travel Insurance is a family-run business specialising in travel insurance and online technology. With a strong commitment to delivering exceptional customer service, we strive to provide comprehensive coverage tailored to your travel needs.
- UK-Based Call Center
- Our friendly sales advisors are based in Stockport. They are there to help answer any queries or questions you might have about our award winning Policies. Our sales team can be contacted on 0333 400 7745.
- 24/7 Emergency Medical Assistance
- We work very closely with our Doctor led 24 hour medical emergency team who are always on hand to help you through a medical emergency whilst you are on holiday.
- The Whole Package
- At Covered2Go we believe that we have to provide the whole package and that means that not only must the price be competitive, but the cover provided should be extensive, the policy terms and conditions reasonable and easily understood and, most importantly of all, the claims process must be straight-forward, fair and supported by prompt settlement. Our claims team are dedicated to providing a fast, efficient, professional and above all friendly service. We appreciate that making a claim is a stressful time and we will do as much as possible to make the process as smooth as possible.
Contact info
1-13 Wellington Road North, SK4 1AF, Stockport, United Kingdom
- 0333 400 7745
- enquiries@covered2go.co.uk
- covered2go.co.uk
Protect Your Adventures with Covered2Go
4.6
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Covered2Go Travel Insurance
Good morning Sarah,
Thank you for your 5 star review.
We are happy to learn that you have found our products to be good value.
We wish you a safe and enjoyable trip.
Best wishes,
Shannon
I’ve used Covered to go for a few years…
I’ve used Covered to go for a few years now and always found them easy to deal with and providing value for money
16 February 2026
Reply from Covered2Go Travel Insurance
Good morning Mr Mason,
Thank you for your kind 5 star review.
We are delighted to hear your positive feedback.
We wish you a safe and enjoyable trip.
Best wishes,
Shannon
My experience was good from ease of use…
My experience was good from ease of use to quick help when needed
By TV
16 February 2026
Reply from Covered2Go Travel Insurance
Good morning Mr Parker,
Thank you for taking the time to leave your review.
We are pleased to learn that you have a good experience with us.
Thank you for choosing Covered2Go.
Best wishes,
Shannon
Renewed annual travel insurance for the…
Renewed annual travel insurance for the 3rd year happy with the quotation
12 February 2026
Reply from Covered2Go Travel Insurance
Good morning Mr Parker,
Thank you for taking the time to leave a 5 star review.
We are delighted to hear that you have renewed your policy with us for a third time.
Thank you for choosing Covered2Go once again.
Best wishes,
Shannon
Every thing went well down loaded the…
Every thing went well down loaded the info then printed it
15 February 2026
Reply from Covered2Go Travel Insurance
Good morning Mr Parker,
Thank you for taking the time to leave a 5 star review.
We are pleased to have received such positive feedback.
Thank you for choosing Covered2Go.
Best wishes,
Shannon
convenient and easy
it was quite easy to navigate and the options were good to choose from
5 February 2026
Reply from Covered2Go Travel Insurance
Good morning,
Thank you for taking the time to leave a 5 star review.
We are really happy to hear that you found our website easy to navigate.
Thank you for choosing Covered2Go.
Best wishes,
Shannon
Recommended
Website is easy to use. Good value. Telephone queries are dealt with in good time.
10 February 2026
Reply from Covered2Go Travel Insurance
Good afternoon Mr and Mrs Falshaw,
Thank you for taking the time to leave such a positive review for Covered2Go on Trustpilot.
We’re really pleased to hear that you found our website easy to use and that your call and queries were dealt with promptly.
Thank you for choosing Covered2Go.
Best wishes,
Shannon
Very easy to get the right cover
Very easy to get the right cover, especially for those with medical issues.
3 February 2026
Reply from Covered2Go Travel Insurance
Good afternoon,
Thank you for taking the time to leave Covered2Go a 5-star review.
We are delighted to hear that you found our process very easy to obtain the right cover.
Thank you for choosing Covered2Go.
Best wishes,
Shannon
Long wait for phone to be answered
We renewed our travel insurance [ annual , Europe only , couple
Tried to ring as had a few queries , but had to wait for at least 45 minutes for someone to reply .
She was perfectly pleasant , but then said we had to do a medical form as well [ never had to do that before] .
Tried to do it on line , but it was complicated , so I rang the medical company . This time I had to wait at least an hour .
And in spite of only taking a few low dose preventative medication [ me statin , partner hypertensive medication and nasal spray ] we had to pay £150 extra .
I was so fed up with being on the phone for so long that I paid it , but next year I will research other options .
The staff themselves were perfectly pleasant - just wish there were more of them to answer the phone !
3 February 2026
Reply from Covered2Go Travel Insurance
Good morning,
We’re very sorry to hear about the long wait times you experienced when calling both ourselves and the medical screening provider, and we understand how frustrating this must have been.
While medical screening requirements can vary and are assessed on an individual basis, we appreciate that the separation between the main policy journey and the medical screening process, particularly the time spent waiting to speak to someone, detracted from what should have been a straightforward renewal. Your feedback regarding call wait times and the overall screening experience has been noted and will be shared with the relevant teams.
We are currently working to better integrate the medical screening process into our main online journey, with the aim of reducing the need for separate calls and improving wait times overall.
We’re pleased to hear that the members of staff you spoke with were helpful and pleasant, and we thank you for acknowledging their efforts.
Thank you for taking the time to provide such detailed feedback. It’s invaluable in helping us improve our service.
Best wishes,
Hannah
Reply from Covered2Go Travel Insurance
Good morning,
Thank you for taking the time to leave us a 5-star review.
We’re pleased to hear that you found our interface easy to use and that you valued our Which? recommendation.
Thank you for choosing Covered2Go.
Best wishes,
Hannah
Very competitive price and very easy to…
Very competitive price and very easy to do online.
4 February 2026
Reply from Covered2Go Travel Insurance
Good morning,
Thank you for taking the time to leave a review for Covered2Go on Trustpilot.
We’re really pleased to hear that you found our prices competitive and the online process easy to use.
Thank you for choosing Covered2Go.
Best wishes,
Hannah
Very simple application and also very…
Very simple application and also very reasonable prices
5 February 2026
Reply from Covered2Go Travel Insurance
Good morning Karen,
Thank you for taking the time to share your 5-star review.
We are delighted to hear that you found our online journey simple and the premiums very reasonable.
Thank you for choosing Covered2Go.
Best wishes,
Shannon
Cover sorted
Great price. Easy to find cover I wanted.
Couldn't get to complete applications online, so had to phone.
30 January 2026
Reply from Covered2Go Travel Insurance
Good afternoon Geoff,
Thank you for taking the time to leave a review for Covered2Go on Trustpilot.
We’re pleased to hear that you found a great price and were able to easily find the cover you were looking for. We also appreciate your feedback regarding the online application and are glad our team could assist you over the phone to get everything sorted.
Thank you for choosing Covered2Go.
Best wishes,
Hannah
Very helpful
Great customer service and when I realised I didn't apply properly the discount code, they were very helpful and soo was sorted.
30 January 2026
Reply from Covered2Go Travel Insurance
Good afternoon Emma,
Thank you for taking the time to leave such a positive review for Covered2Go on Trustpilot.
We are delighted to hear that our team provided great customer service and were able to help resolve the issue with your discount code quickly and efficiently.
Thank you for choosing Covered2Go.
Best wishes,
Hannah
Good service
28 January 2026
Reply from Covered2Go Travel Insurance
Good afternoon Emrys,
Thank you for taking the time to leave a review for Covered2Go on Trustpilot.
We’re pleased to hear that you found our service to be good and appreciate your feedback.
Thank you for choosing Covered2Go.
Best wishes,
Hannah
Holiday cover was so simple to book and…
Holiday cover was so simple to book and good value.
28 January 2026
Reply from Covered2Go Travel Insurance
Good afternoon Maureen,
Thank you for taking the time to leave a positive review for Covered2Go on Trustpilot.
We are pleased to hear that you found your holiday cover simple to book and good value.
Thank you for choosing Covered2Go.
Best wishes,
Hannah
Reply from Covered2Go Travel Insurance
Good afternoon Christine,
Thank you for taking the time to leave such a positive review for Covered2Go on Trustpilot.
We are pleased to hear that you found our online application easy to use and that you were satisfied with the value of our service.
Thank you for choosing Covered2Go.
Best wishes,
Hannah
The process was so simple and quick…
The process was so simple and quick compared to other quote I obtained! In addition it was half the price of the other quote! I've been with Covered 2 Go for several years now and just decided to compare with another company for the first time. I quickly went back to Covered 2 Go. I recommend you to everyone I know.
30 January 2026
Reply from Covered2Go Travel Insurance
Good afternoon Stella,
Thank you for taking the time to leave such a positive review for Covered2Go on Trustpilot.
We are delighted to hear that you found the process simple and quick, and that our pricing compared favourably with other quotes. We truly value your loyalty over the years and are pleased that you chose to continue with Covered2Go after exploring alternative options.
Thank you also for recommending us to others. Your support is greatly appreciated by the whole team.
Best wishes,
Hannah
Very clear and polite and helpful
Very clear and polite and helpful. I am 90years old and everything was explained with patience and efficiency
27 January 2026
Reply from Covered2Go Travel Insurance
Good afternoon Jaqueline,
Thank you for taking the time to leave such a positive review for Covered2Go on Trustpilot.
We are delighted to learn that you found our staff to be clear, polite and helpful and that you were given patient and efficient explanations.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Helpful staff
30 January 2026
Reply from Covered2Go Travel Insurance
Good afternoon Ms Roberts,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our staff to be helpful.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
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