Covéa Insurance plc Reviews 

My claim has been dealt with very quickly. Lucy was friendly & courteous on the phone. She expressed empathy for my situation and explained the claim process very clearly.

Taff made me feel at ease he had a very pleasant manner and was happy to explain the process to me

If I could put negative stars I would.

I am not their customer, but one of their customer claim for a damage in my house.

It took 12 months, and probably 100 emails to get there, and the case is only 90% closed. Luckily it is a superficial damaged. Im wondering what would happen if the damaged was more significant... in fact I dont even want to know... I just want my claim to be sorted and forget it...

The claim handling team is not reactive and their method of handling claim is only putting the burden in the claimant.

I have contacted 3 senior managers and none of them answered.

Avoid at any cost...

Once I was in a better area for a phone signal TAFF and I had a great conversation and he explained everything to me and gave me all the bad news too about my next insurance cost being more expensive. 😃. Thank him for me He was very patient when the signal was bad I was unfortunately in a area near the sea and in the car as it was raining The follow up from the repair garage was excellent too Excellent service thank you

This has genuinely been one of the worst customer experiences I’ve had.

I took out insurance through RAC, only to later discover the actual insurer handling the claim was Covéa Insurance.

My vehicle was stolen, later recovered, and released by the police. The insurer collected the vehicle on Thursday(07.05.26)and told me it would be delivered to the repair garage. Days later, the garage still had not received it, despite me being told over the phone that it would arrive “before noon”.

At this point, the claim is still ongoing with no clear resolution, and I honestly do not even know where my vehicle is.

The communication throughout has been extremely poor — constant chasing, repeated callbacks, conflicting information, and no real accountability. Every time I call, I just get told “sorry” with no actual progress or assistance.

What has made the situation even worse is the lack of support while being left without a vehicle for nearly two weeks. They do not provide a courtesy car unless the vehicle is first assessed by the garage and depending on availability — yet they are not even getting the vehicle to the garage for that process to begin.

This whole experience has caused huge stress, disruption to work, and unnecessary frustration during an already difficult situation following the theft.

I completely understand that claims can take time, but the lack of communication, organisation, and customer support has been incredibly disappointing. Choosing this insurer has honestly felt like a huge mistake.

Very clear and helpful

I spoke to two people the first I couldn’t understand what they were saying. Then they transferred me to the underwriter called Taff. He was brilliant every thing was explained fully and told me exactly what was going to happen. A rare thing these days. Thank you Taff.

Excellent customer service, very compassionate and wanted to make sure I was ok, very informative throughout the call, excellent service

Very poor communication had a claim 12/4/2023 for accident damage for a TV, They make it so hard I ended up cancelling my claim but turns out they paid a company for some information £114 with out telling me should have just paid me £114 but they never, I would never ever use any company that uses this company

I had my dog insured with them and he developed a number of health problems over the years . Each claim was dealt with quickly , efficiently and with sympathy . Recently I lost him and they were so kind and sympathetic and reminded me to put in a last claim which they dealt with directly with my vet as I was still upset . They have been an excellent insurance company .

I was dealt with by a real person who was pleasant and most helpful. I was NOT made to feel like a potential fraudster intent on defrauding the company by an excessive claim. The claim was dealt with promptly, in full, and without fuss.

This contrasts with my very recent experience with British Airways (BA) who lost my luggage, and about 100 others as well, on a DIRECT flight from Heathrow to Santiago, Chile. I had to claim out-of-pocket expenses using their very "clunky" website that was difficult to navigate and near impossible to do so on a phone. Their website/BA managed to loose most of my attachments of images of receipts etc. and had to be sent again along with images of my passport. The BA claim was dealt with relatively promptly, but not in full. I shall avoid flying BA where possible from now on.

I found both members of staff to be caring, understanding and very supportive. They both made the stressful experience so much easier to handle and helped me to move forward in a more positive way. Thank you so much.

Although it took over 20 minutes to get through, Taff was very helpful.

Polite from the start everything explained how it should be thank you

Sorted me put nice and quick

Spoke to your operator this morning Taff who put me at ease and handled my call. He was very friendly and efficient, he was very helpful, talked me through the procedures and explained every step to me. I felt completely at ease with him throughout the phone call.

I made a claim under our cancellation insurance when our soloist fell ill at the last minute and we had to find a replacement at short notice. The replacement we found was more expensive than our initial booking and we claimed the extra cost. The claim process was straightforward. The supporting information requested to justify our claim was proportional to the claim and easy to produce. Our claim was dealt with by one person, Sarah Smith, who dealt with our claim throughout and without delay. Perfect.

Faisel was amazing. Very reassuring, helped with documentation as my car was written off. I give him 11/10. He is great at his job