Couture Emporium Reviews 111

TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the quality of the products, describing them as poor, cheap, and not matching the online descriptions. Reviewers frequently encountered issues with their orders, such as receiving incorrect items, wrong sizes, or products made from different materials than advertised. The return policy and refund process were major points of frustration, with many reporting difficulties in returning items, being denied refunds, or only offered store credit. Some people were dissatisfied with having to ship returns to China at their own expense, despite the company's stated location. Conversely, a small portion of people felt that some products, like a midi dress or a slip skirt, fit well and had good material quality for the price, receiving compliments when worn.

What people talk about most

Product

Customers had ambiguous experiences with product quality, with many expressing significant dissatisfaction... See more

Quality

People report negative experiences with quality, with many reviewers expressing disappointment over cheaply... See more

Order

Reviewers highlight ambiguous aspects of order, with some expressing satisfaction, stating they will order in... See more

Return policy

Reviewers express significant dissatisfaction with the return policy, frequently citing the requirement to... See more

Refund

Users describe negative interactions with refund policies, with many reporting that they were unable to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Scam! Do not order from this company! The company has many other aliases that they use to dodge all the negative reviews. They also go under the name Emporium Allure. There are no refunds or exchange... See more

Rated 1 out of 5 stars

This company is listed as US based but really is managed by Mr. Lee in a projects-like location in Guangdong China. I’ve retuned items for a full refund costing an additional $32 as the items were dec... See more

Rated 1 out of 5 stars

UNBELIEVABLE! I received today the second pair of shoes which was not included in the original shipment. This is the SECOND pair I received which is the same same one as the one you already shipped.... See more

Rated 1 out of 5 stars

The sole of the men's shoes were a plastic / rubber - super-low end and just awful; you can bend them in half. As soon as I saw the sole, I tried to return. You have to fill out a ridiculous form and... See more



Contact info

1.7

Bad

TrustScore 1.5 out of 5

111 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This place is a scam

This place is a scam. I bought a dress for $89 it was nothing like the picture or the description. It was so cheaply made you could practically see through the material. Even though they are based out of WI they made me return the dress to China - $56 in shipping. It's been 2 months and there is no refund. I put in a dispute with my credit card company. Why didn't I look at all the reviews first? There must be hundreds of reviews just like this. This must fall under mail fruad at best and con artist at least.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Finally found a brand that caters

Finally found a brand that caters to women who actually want to look elegant. The Elegant Lace Bodice Midi Dress is stunning — the lace detail is delicate and not at all cheap-looking. Wore it to my daughter's engagement dinner.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

The Luxe Glide Midi Slip Skirt

The Luxe Glide Midi Slip Skirt is incredible. It flows beautifully when you walk and has a lovely weight to it. I wore it to a garden party and received so many compliments. Will be ordering in every color.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Very nice quality for the price

Very nice quality for the price. The midi dress I ordered fits perfectly and the material is ch nicer than I expected at this price point. Shipping took about 10 days which is fine, just plan ahead.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love this store

Absolutely love this store. I ordered the Santorini Tiered Shirtdress and it arrived beautifully packaged in just five days. The fabric is lightweight and breezy — perfect for our holiday in Portugal. Already ordered a second one in the blue.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!

SCAM!! DO NOT BUY FROM THIS COMPANY!!
I’m still battling with them for a refund that they lied about by telling me they’d paid!! When questioned where it was as not shown in my account, they ghosted me.
So basically they take your money and run!
These people are the most DESPICABLE I have ever dealt with!! They should never be allowed to continue - just look at the rest of their reviews!!
Seriously - do not go near them!

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Don't buy from this company

The sole of the men's shoes were a plastic / rubber - super-low end and just awful; you can bend them in half. As soon as I saw the sole, I tried to return. You have to fill out a ridiculous form and send the shoes back to China at your own expense - so much for a Dutch company.

18 June 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful
Dress received rubbish quality
No email received after ordering and no tags attached
They r scammers
Please be aware!!

9 January 2026
Unprompted review
Rated 1 out of 5 stars

Unhappy customer just received they classified as…

I just received they classified as leather. It's made of a material thinner than vinyl. Their was no lining and sizing was off. The zipper was a left hand zipper more commonly used in woman's clothes. This company is an embarrassment and should be boycotted at all costs. I'm sorry I didn't do my diligence.

2 January 2026
Unprompted review
Rated 1 out of 5 stars

Scam Company.

I ordered what looked like a very nice sweater for Christmas on December 10. Received it on New Year’s Eve. An extra large looked like a small; there was no tag; there was no label; it wasn’t ribbed like it was described. I contacted the company immediately for a refund and of course they say because the item was on sale— for a fee I can receive an exchange. Everywhere on the website talks about a 30 day return policy, but return policy does not mean ever getting your money back. The website looks nice so people think that it’s legitimate company, but it is not. Do not purchase from this company.

1 January 2026
Unprompted review
Rated 1 out of 5 stars

scam site

That website is definitely a scam. I paid for a coat that I NEVER received and they claim that it was delivered. BS

5 November 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a coat from this place

I ordered a coat from this place. I used their size chart and ordered a medium. It took close to a month to get. They would not return the item but would send me another one for 30:00. Well the time line was about the same to get an extra large.( I have never worn an extra large anything) it got here and still way too small. Now they will not do anything for me.
I must also say the quality of the coat was not close to what was represented.
Don’t even think about ordering from this company. I have 165.00 into a cheaply manufactured coat that I can’t even wear!

16 December 2025
Unprompted review
Rated 1 out of 5 stars

I saw what looked like high quality…

I saw what looked like high quality clothing and shoes on Pinterest and bought 7 different items. I had dealt with other Chinese rip-offs before but thought that this company was different. They talked about easy returns so i GAMBLED. Guess What. I lost . No refund only a store credit. Also, if I shipped the items back, it was similar to the other Chinese rip-offs where you had to send it back to China at a high cost. After 12 E-mails the problem isn't resolved. Avoid these type of companies and deal with the more creditable companies like Temu which will pay for returns and does give refunds. This is the forth Chinese company that has played this same game. Their sizes were also miss-marked. BE WARE

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! Do not order from this company! The company has many other aliases that they use to dodge all the negative reviews. They also go under the name Emporium Allure. There are no refunds or exchanges even though their website states there is. Awful quality clothing.

1 December 2025
Unprompted review

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