Courthouse Interiors Reviews 1,351

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent customer service, highlighting the team's helpfulness, responsiveness, and proactive communication. Many people are thrilled with the quality and uniqueness of the products, often describing their purchases as delightful and well-packaged. The overall service is frequently commended for its efficiency and the pleasant experience it provides. However, some customers also noted issues with delivery services, particularly concerning the handling of heavier parcels and delays. There were instances where items were not delivered to the specified address or arrived later than expected, even with express shipping. A few other people also felt that the tracking information was insufficient or that the product received differed from the image displayed online.

What people talk about most

Product

People report positive experiences with product quality and selection. Many customers are thrilled with their... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised the fast shipping, with... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the team is extremely... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers experienced quick processing, efficient... See more

Service

Users describe positive interactions with service, highlighting attentive, friendly, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, it was a very good experience. Courthouse clearly values its customers and takes pride in the service it provides. I liked the product, and its price was reasonable — something I really ap... See more

Company replied

Rated 5 out of 5 stars

The place to go for your wallpaper! We're renovating our 1929 villa in Copenhagen and needed wallpaper for a guest bathroom. Courthouse Interiors ensured swift production (they even speeded it up to d... See more

Rated 5 out of 5 stars

Excellent customer service! Needed a Qeeboo rabbit chair for a hot weekend at very short notice. Courthouse replied quickly to my emails & helped advise on colour. The chair was delivered the next day... See more

Rated 5 out of 5 stars

I can’t tell you how thrilled I am with my purchase from Courthouse Interiors!! After years of swooning over the Seletti X Toiletpaper mirrors, I treated myself to a smaller version in the sale. I abs... See more


Company details

  1. Furniture Store
  2. Boutique
  3. Curtain Store
  4. Rug Store
  5. Wallpaper Store

Written by the company

Located in the charming town of Wiveliscombe in Somerset, The Courthouse Interiors is a family-run independent one-stop design shop bursting with inspirational homeware and whimsical wares. With multiple ways to pay & easy returns, Courthouse Interiors now offers international delivery.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

I bought the bic lamp in the middle of…

I bought the bic lamp in the middle of march, got it yesterday with an extra fee for faster delivery. God knows how long it would have taken without that. The lamp was intact, but he box was terribly damaged. I love the lamp, but I thought i was scammed to be honest.....

30 April 2026
Courthouse Interiors logo

Reply from Courthouse Interiors

Dear Suzzie,

Thank you for your review, and we are sorry to hear about your experience.

We would like to clarify that the Seletti x Bic Light was sold as a pre-order item. This was clearly stated on the product page at the time of purchase. We were one of only two retailers in the UK to receive an initial allocation, which was very limited and sold out within 24 hours.

Each lamp is carefully checked before dispatch and packed securely for transit. We are sorry to hear that the outer box arrived damaged, although we are glad the lamp itself arrived safely and intact.

We appreciate your feedback and hope you enjoy your new light.

Rated 5 out of 5 stars

Amazing experience!

Courthouse Interiors has been amazing to work with it. Their team has been extremely supportive in everything.

Thank you so much!

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service and communication

Really good experience with Courthouse Interiors. The team were responsive, helpful, and took the time to understand what I was looking for rather than just pushing a sale.

They offered practical suggestions and kept communication clear throughout. Overall, a smooth and professional experience.

Would definitely recommend.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Great shop with lovely products

Great shop with lovely products. Although the table I bought did not work out in situ it I found the staff very helpful and happy to refund me, despite it coming from Italy. Great customer service and would highly recommend.

28 March 2026
Rated 1 out of 5 stars

Website used a photo of a lovely delft…

Website used a photo of a lovely delft style candlestick that was not representative of the actual item. They state that their supplier &Klevering had changed the design "the design has been updated within the last year" but somehow they missed this key fact. So now I have to go and drop the package off using my time, which I am very short on. They were very polite and offered 10% off but the item received is a very clumsy version when compared to the image supplied at the time of purchase. That has now been removed. I also note three other suppliers of the"clumsy" version are available and it is not noted that the maker is &Klevering. I would not shop here again.

7 March 2026
Unprompted review
Courthouse Interiors logo

Reply from Courthouse Interiors

Hi Victoria,

Thank you for your review and for taking the time to share your feedback.

We are very sorry for the confusion caused here.

As confirmed in our email correspondence, the image on our website was outdated and the design of this product had been updated by the brand &Klevering within the last few months.

We have now corrected this on our website to reflect the current version accurately.

As soon as this was identified, we offered you a free return with a prepaid label so you can return the order for a full refund if you wish.

We completely understand your frustration and appreciate your feedback, as it has allowed us to correct the listing and avoid this happening again.

Kind regards,

The Courthouse Team

Rated 1 out of 5 stars

I didn’t receive my shipment yet since…

I didn’t receive my shipment yet since long time

25 February 2026
Courthouse Interiors logo

Reply from Courthouse Interiors

Hi Rabih,

I hope you are well. We’ve checked the tracking for your order and it is marked as delivered on 25th February. We will reach out to you via email now so we can look into this further with you.

Kind regards,

The Courthouse Team

Rated 1 out of 5 stars

Terrible delivery from Evri

The product I bought was in perfect condition BUT the delivery was appalling. EVri is a terrible courier company. I ordered the item as a present and the delivery was supposed to take 5 working days, but it took 8 and I couldn’t give my friend he present on her birthday. I suggest you complain to Evri. It was impossible to track my parcel on their website. It just said “we have your package” and there was no other way of tracking it. I phoned your customer services and was to,d i should have opted for parcelforce if i’d wanted it more quickly and there was nothing you could do as you had dispatched the parcel.

27 February 2026
Courthouse Interiors logo

Reply from Courthouse Interiors

Hi Fiona,

We’re really pleased to hear that your order arrived in perfect condition, but we’re very sorry that the delivery experience with Evri was frustrating and that the parcel didn’t arrive in time for your friend’s birthday.

To be completely transparent, Evri isn’t our preferred courier either.

We offer it as an economy delivery option for customers purchasing smaller items who are not in a rush, as it helps keep shipping costs lower. We do make this clear at checkout that economy deliveries are made with Evri however, we also offer a DPD 24-hour service for just £1 more, which is usually the better option if timing is important.

I can see that your order was dispatched the same day it was placed, so it left us as quickly as possible.

Unfortunately, once Evri has collected a parcel, there is very little we can do to speed up their delivery process or intervene.

We completely understand your disappointment and really appreciate you taking the time to share your feedback.

Kind regards,

The Courthouse Customer Service Team

Rated 5 out of 5 stars

Great communications

Communications with the team are excellent. After ordering a clock I was quickly informed that it would be delayed. The team kept me updated on expected delivery dates and when it finally arrived (packaged up very carefully!) I was delighted. Very helpful staff. Thank you!

23 February 2026
Rated 1 out of 5 stars

I still didn’t get my order!!!!

I still didn’t get my order!!!!

27 February 2026
Courthouse Interiors logo

Reply from Courthouse Interiors

Hi Salma,

We’re very sorry to hear your order hasn’t arrived yet.

We have already emailed you the tracking information confirming that your order has shipped. Unfortunately, deliveries to parts of the Middle East are currently experiencing delays with courier services due to the ongoing conflict in the region affecting air transport.

The good news is that deliveries are still reaching Saudi Arabia, but they are running a few days behind schedule at the moment. Your parcel is in transit and should reach you shortly.

If you need us to resend the tracking details or assist further, please don’t hesitate to contact us directly and we’ll be happy to help.

Regards

The Courthouse Team

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