The initial onboarding is tricky but bear with it and you'll get there......Apt in logistics. I am happy with the onboarding team....especially both Amanda and Omar and Galway tan Karl sales part o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is my third review of this company because i cant stress enough how good the team are behind the scenes today i recieved a follow up/check up call from a helpful lady called Ioana from the... See more
Company replied
Please read until the end. I initially had a few problems starting on the platform. I often think the computer systems brought in to make things easier, can often cause a lot of problems. You can't be... See more
Company replied
This company has a 5* support team i know i have already written a review but after having teething problems with the new app i have nothing but praise for the support team Kyle you are a cre... See more
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Company details
Written by the company
The leading courier network for courier work for owner drivers. Courier Exchange sites offer an effective online marketplace for the freight industry.
Contact info
20 Northdown Street, N1 9BG, London, United Kingdom
- courierexchange.co.uk
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just started my subscription with CX
Just started my subscription with CX, the team support is brilliant for someone new to this kind of job. Francis Sorenson was very clear and helpful, explained it all clearly. The whole team has been brilliant nonetheless! Prompt replies, quick turnaround
31 March 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Daniel,
Thank you for taking the time to share your experience, and welcome to Courier Exchange. We’re really pleased to hear that your first steps on the platform have been supported so well, especially as you’re new to this type of work.
It’s great to know that Francis Sorenson from our onboarding team took the time to explain everything clearly and made the process easy to understand. Hearing that the wider team has also been responsive, efficient, and supportive is exactly the experience we aim to provide for new members joining the Exchange.
We’re delighted to have you on board and wish you every success as you get started. If you need any further guidance as you continue using the platform, the onboarding team is always happy to help.
Kind Regards
The Courier Exchange Team
Anna Was very helpful.She was helping…
Anna Was very helpful.She was helping me for setting up my App.
30 March 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Sukhwant,
Thank you for taking the time to leave your review. We’re pleased to hear that Anna from our onboarding team was helpful and supported you with setting up the app. Getting everything configured smoothly at the beginning is important, and it’s great to know her guidance made the process easier for you.
We’ll be sure to pass your feedback on to Anna. If you need any further help as you continue using the app, the onboarding team is always happy to assist.
Kind Regards
The Courier Exchange Team
She explained me everything clearly and…
She explained me everything clearly and will help me a lot! Her name is Anna and she is the best!
30 March 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Leonte,
Thank you for sharing such a kind and enthusiastic review. We’re really glad to hear that Anna from our onboarding team took the time to explain everything clearly and helped set you up with confidence. Making things easy to understand from the start can make a huge difference, so it’s great to know her support will help you going forward.
Your positive words genuinely mean a lot to the team, and we’ll be sure Anna sees your feedback.
If you ever need further guidance as you continue using the platform, the onboarding team is always happy to support you.
Kind Regards
The Courier Exchange Team
happy
I was very pleased with the competence and the service provide. Yamuna was really helpful and very patient with all my questions.
27 March 2026
Unprompted review
Reply from Courier Exchange
Good afternoon ATA,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you were happy with the service and found the support competent and reliable. Yamuna from our onboarding team will be especially glad to know that her patience and willingness to answer all your questions made a positive difference for you.
Helping new members feel confident and supported from the very start is exactly what the onboarding team strives for, so your comments are truly appreciated.
If you ever need any further assistance or guidance, please don’t hesitate to reach out.
Kind Regards
The Courier Exchange Team
New user
Being a new user, I came across a small issue when creating my first invoice, a quick call to the team and Anna resolved this for me within minutes, she dealt with my query quickly and efficiently.
26 March 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Darren,
Thank you for taking the time to share your experience. We’re really glad to hear that, as a new user, you were supported so quickly and effectively. Anna from our onboarding team will be pleased to know she was able to resolve your invoice query within minutes and make things straightforward for you.
Starting out can come with the occasional question, so it’s great to hear that the support you received was prompt, efficient, and reassuring. That’s exactly the experience we aim to deliver for new members.
If anything else comes up as you continue using the platform, please don’t hesitate to reach out, the onboarding team is always happy to help.
Kind Regards
The Courier Exchange Team
I received really good service from…
I received really good service from them. Patrick he is very helpfull and very polite to me . Give great service. Thank you .
27 March 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Binny,
Thank you for your kind review. We are really pleased to hear that Patrick from our onboarding team was able to help you so quickly and that you found him both helpful and polite throughout the process. He takes great pride in delivering a smooth and supportive onboarding experience, so your appreciation will mean a lot to him.
If there is anything more you need as you continue with the platform, please feel free to reach out, the onboarding team is always here to help.
Kind Regards
The Courier Exchange Team
Hi review
Hi ,
I am fully satisfied with support and onboarding specially Yamuna Basavaraju .
She explained everything very clearly and supported all the time when we need them
Thanks
27 March 2026
Unprompted review
Reply from Courier Exchange
Good afternoon,
Thank you so much for sharing your feedback. We are really pleased to hear that you are fully satisfied with the support you received from Yamuna on our onboarding team. It is great to know that she explained everything clearly and was there to support you whenever you needed help.
The onboarding team works hard to make the setup process smooth and stress‑free for every new member, so your appreciation truly means a lot.
If there is anything more we can assist you with as you continue your journey on the Exchange, please feel free to reach out anytime.
Kind Regards
The Courier Exchange Team
Very good team and helpful they are…
Very good team and helpful they are always asking you to know if you can manage or if you need assistance in all the steps.
27 March 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Alex,
Thank you for sharing your feedback. We are really pleased to hear that you had such a positive experience during your onboarding. The team, and especially Yamuna, will be delighted to know that their consistent support and check‑ins made the process easier for you.
We always aim to ensure every new member feels confident, supported and well‑guided at each step, so it is great to hear this came through clearly in your experience.
If there is anything else we can help you with as you continue settling in, please feel free to reach out anytime.
Kind Regards
The Courier Exchange Team
This is my third review of this company…
This is my third review of this company because i cant stress enough how good the team are behind the scenes today i recieved a follow up/check up call from a helpful lady called Ioana from the TEG department to congratulate me on my companys success on the app so far and ask if i had any questions or any problems with the app
This company really do go above and beyond to assist its couriers and it dosnt go unnoticed and is really appriciated well done the team
Now lets keep earning
Greatest regards james
J&m kelly transport logistics limited
26 March 2026
Unprompted review
Reply from Courier Exchange
Good afternoon James,
Thank you so much for sharing yet another wonderful review, your continued support truly means a lot. We are really pleased to hear that Ioana from the onboarding team reached out with a follow‑up call and that her support made a positive impact on your experience.
It is fantastic to know that the check‑ins, guidance and recognition of your progress are helping you feel supported as you grow on the platform. Ioana and the whole Onboarding team genuinely take pride in going the extra mile for our members, so your appreciation will mean a great deal to them.
We are delighted to see your company progressing so well on the Exchange, and we look forward to supporting you even further as you continue to build on that success.
Wishing you many more great jobs ahead.
Kind Regards
The Courier Exchange Team
Georgia is an excellent professional…
Georgia is an excellent professional who gave me the top tips to maximise my potential on the Courier Exchange.
26 March 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Ashley,
Thank you so much for taking the time to share your feedback. It is wonderful to hear that Georgia was able to support you so effectively. She is a dedicated member of the Onboarding team, and knowing that her guidance helped you gain the top tips to maximise your potential on the Courier Exchange truly means a lot to us.
Your kind words will be passed on to her, and I am sure they will be greatly appreciated.
If there is anything more we can help you with as you continue your journey on the Exchange, please feel free to reach out anytime.
Kind Regards
The Courier Exchange Team
Great customer service from Rosie and…
Great customer service from Rosie and Paresh - would recommend whole heartedly
25 March 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Justin,
Thank you for taking the time to share your feedback. We are really pleased to hear that you received great customer service from Rosey in onboarding and Paresh from the sales team. They both work hard to support our members from the very beginning, so it is wonderful to know their efforts made a positive impression.
Your recommendation means a lot to us, and we will make sure both Rosey and Paresh see your kind words.
If there is anything more we can help you with as you continue your journey on the Exchange, please feel free to reach out anytime.
Kind Regards
The Courier Exchange Team
I would like to share my sincere…
I would like to share my sincere appreciation for Yamuna from the CX team. She guided me exceptionally well throughout the process, demonstrating both strong expertise and a genuine willingness to help.
What stood out most was her clarity in communication and patience in addressing my questions. She ensured that I fully understood each step, and her approach made the entire experience smooth and stress-free. Yamuna was not only knowledgeable but also very attentive and professional, which made a significant difference.
25 March 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Manjinder,
Thank you so much for taking the time to leave such a thoughtful review. We are truly pleased to hear how well Yamuna supported you throughout the process. Her clarity, patience and professionalism are qualities she takes great pride in, and it is wonderful to see that reflected in your experience.
Knowing that she helped make everything smooth and stress‑free means a great deal to our team. We will be sure to pass on your kind words, they will certainly make her day.
If there is ever anything more we can do to support you, please feel free to reach out anytime.
Kind Regards
The Courier Exchange Team
not even 1 star
not even 1 star! waste of time and money.
Cx WAS GOOD on time. not anymore
25 March 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Florin,
Thank you for sharing your feedback. We are genuinely sorry to hear that this has been your experience, as it is certainly not the level of service we want anyone to have.
With the limited information provided, it is difficult for us to fully understand what went wrong or how best to support you. We would really appreciate the opportunity to look into this properly and help resolve the issue.
If you could please reach out to our support team and include your Member ID, we will be able to review your account, investigate what happened and assist you further.
We truly want to make this right for you and support you in any way we can.
Kind Regards
The Courier Exchange Team
Alex was very helpful got my problem…
Alex was very helpful got my problem sorted straight away he showed a very high level of customer service we need more people like this man.
Thank you Alex top man
20 March 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Jamal,
Thank you for sharing your feedback. We are really pleased to hear that Alex was able to sort out your issue straight away. He takes great pride in delivering a high level of customer service, so your recognition will mean a lot to him.
It is fantastic to know that his support made such a positive impact and we truly appreciate your kind words.
If you ever need anything else, please feel free to reach out at any time.
Kind Regards
The Courier Exchange Team
Reply from Courier Exchange
Good afternoon Sufyan,
Thank you for your review. We are really pleased to hear that you’ve had a positive experience with us. Patrick from the onboarding team will be especially glad to know his support contributed to that.
We are committed to making the onboarding process smooth and helpful for every new member, so your feedback is genuinely appreciated.
If there is anything more we can assist you with as you continue using the platform, please feel free to reach out anytime.
Kind Regards
The Courier Exchange Team
Reply from Courier Exchange
Good afternoon Karthik,
Thank you for taking the time to share your feedback. We are really pleased to hear that you received excellent support from Yamuna on our onboarding team. Clear communication is something she values highly, so it is great to know that her explanation helped make everything easy to understand.
If you need any further assistance as you continue getting set up, please feel free to reach out, the onboarding team is always here to help.
Kind Regards
The Courier Exchange Team
Excellent communication and very…
Excellent communication and very professional. Everything went smoothly from start to finish. Thank you for the great cooperation. Highly recommended!Thank you and hope to work together again.
13 March 2026
Unprompted review
Reply from Courier Exchange
Good afternoon Raul,
Thank you so much for your kind words and for sharing your experience. We are really pleased to hear that Ioana from our onboarding team provided excellent communication and a smooth, professional experience from start to finish. She always aims to guide new members clearly and confidently, so your feedback will mean a lot to her.
We truly appreciate your recommendation, and it is great to know the cooperation was positive throughout. If you ever need any further support or have questions as you continue using the platform, please feel free to reach out, the onboarding team is always here to help.
Kind Regards
The Courier Exchange Team
Thank you
I like to say thank you to Chris Seymour and Frances Sorenson-Vaz for helping me get started on the courier exchange. Both were very helpful and were happy to give their experience and knowledge on how the courier exchange works. Thank you regards Stephen
12 March 2026
Unprompted review
Reply from Courier Exchange
Good morning Stephen,
Thank you so much for your wonderful review. We’re really pleased to hear that Chris Seymour and Frances Sorenson‑Vaz were able to support you as you got started on Courier Exchange. They both take great pride in helping new members understand how the platform works, and it’s fantastic to know their experience and guidance were valuable to you.
If there is anything else we can assist you with as you continue your journey on the Exchange, please feel free to reach out, we’re always here to help.
Kind Regards
The Courier Exchange Team
Excellent service provided by Mr Omar…
Excellent service provided by Mr Omar Faheem. He went above and beyond to resolve an issue within minutes of my speaking with him. Much appreciated and thank you again Mr Faheem 🙏
11 March 2026
Unprompted review
Reply from Courier Exchange
Good morning Shama,
Thank you so much for sharing your feedback. We’re delighted to hear that Mr. Omar Faheem was able to assist you so quickly and effectively. Providing exceptional support is something we take great pride in, and it’s wonderful to know Omar went above and beyond to resolve your issue within minutes.
Your appreciation means a great deal, and we’ll be sure to pass your kind words on to him.
If there’s anything else we can help you with, please feel free to reach out, we’re always here to assist.
Kind Regards
The Courier Exchange Team
Great communication
Great communication. Thanks Azad, Kyle and Georgia.
11 March 2026
Unprompted review
Reply from Courier Exchange
Good morning Mariusz,
Thank you for your kind words and for taking the time to leave a review. We’re really pleased to hear that you experienced great communication from our team. Azad, Kyle and Georgia will be delighted to know their support made a positive difference.
If there’s anything more we can assist you with, please feel free to reach out, we’re always here to help.
Kind Regards
The Courier Exchange Team
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