Counter Coffee Reviews 82

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had this coffee at a family member's house and immediately had to get my own subscription. We didn't realise we could get a referral discount, but I don't care, the coffee is so good! Easy afte... See more

Rated 5 out of 5 stars

I am absolutely loving the Easy Afternoon half caffeine coffee beans. I really enjoy a morning latte, but find myself jittery with too much caffeine and I have felt so much mentally clearer since sw... See more

Rated 5 out of 5 stars

Beautiful coffee and branding to match. Recently got back into 'proper coffee' after 8 years without a coffee machine. Counter Coffee's ads caught my attention so thought I'd give them a go. I feel ab... See more

Rated 5 out of 5 stars

Brilliant Customer Service and, importantly, great coffee! I had a minor issue with my tin of coffee, and within the hour, I had a reply and a replacement on its way. Issues do arise with any company... See more

Company details

  1. Coffee Shop

Written by the company

Counter Coffee is an online coffee retailer on a mission to deliver caffeine clarity, so you can enjoy great tasting coffee to match your mood. We've sourced some of the best coffees from around the world, and provide a range of caffeine information levels so you can find the right coffee to give you the uplift you want.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

82 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb coffee and customer service

I had this coffee at a family member's house and immediately had to get my own subscription. We didn't realise we could get a referral discount, but I don't care, the coffee is so good!

Easy afternoon half caffeine coffee is perfect for me as I can't handle much caffeine, but I still love and miss the real coffee taste.

I had email the company and got swift and helpful replies.

11 March 2026
Rated 5 out of 5 stars

I am absolutely loving the Easy…

I am absolutely loving the Easy Afternoon half caffeine coffee beans. I really enjoy a morning latte, but find myself jittery with too much caffeine and I have felt so much mentally clearer since swapping to this, and less overwhelmed on busy days.

The cannister is also very cool and satisfying to pour the beans from!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Service and

Brilliant Customer Service and, importantly, great coffee! I had a minor issue with my tin of coffee, and within the hour, I had a reply and a replacement on its way. Issues do arise with any company, but it's how they deal with them that shows they care. Customer for life now, highly recommended.

9 February 2026
Rated 5 out of 5 stars

Beautiful coffee and branding to match

Beautiful coffee and branding to match. Recently got back into 'proper coffee' after 8 years without a coffee machine. Counter Coffee's ads caught my attention so thought I'd give them a go. I feel absolutely no need to explore other roasteries as this tastes so good! The owner, Bobby, is super helpful as well. Thank you!

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Great coffee beans when you need them!

Great coffee beans, not overly roasted and not too acidic, just how I like my coffee. Great service in being able to adjust the subscription when the beans are mounting up or when I need an extra bag quickly.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

High quality!

This coffee is amazing! I never knew half caff existed and as someone who is very anxious but often finds decaf doesn't have much taste, this is my new favourite! Love that the packaging comes with your name included, feels very personal. Will definitely continue ordering.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Great coffee

Great coffee, bought as a gift for a coffee lover so the reusable tin made it more special. He liked it so much he's looking into changing his current coffee subscription over.

5 June 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look