Easy to use, friendly support when needed and clear. I've heard good things about counselling directory so looking foward to seeing what yields from it, but so far, pleased with how easy it was to us... See more
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See what reviewers are saying
The Counselling Directory meet and often exceed my expectations every time I'm in touch. There is always someone who answers the phone and has useful suggestions to my questions - whether that be my p... See more
I really want to be positive about my experience but unfortunately I havent. I started looking for therapists about a month ago, made sure to only contact those who have availability. Unless they cal... See more
Company replied
I lost my wife to ‘lynch syndrome’four years ago and councelling was helpful but too short and late,so still suffering from loss and isolation as doctors failed to offer my wife treatment soon enough... See more
Company replied
Company details
Written by the company
Connecting you with therapists working online and across the UK. Part of the Happiful family.
Contact info
Building 3, Riverside Way, GU15 3YL, Camberley, United Kingdom
- 0333 325 2500
- support@counselling-directory.org.uk
- counselling-directory.org.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It will be good to add Cantonese as one…
It will be good to add Cantonese as one of the language

Reply from Counselling Directory
Thank you for your expertise your…help has been invaluable
Thank you for your expertise your availability and your positive approach!
I really want to be positive about my…
I really want to be positive about my experience but unfortunately I havent. I started looking for therapists about a month ago, made sure to only contact those who have availability. Unless they call you back, Its almost impossible to make an appointment. The two I've contacted don't pick up when calling, and take 5 days to reply to messages if at all.
I'm now onto contacting my third choice of therapist. Some of us are desperate here, its not good.

Reply from Counselling Directory
I'm new to the counselling directory
I'm new to the counselling directory, so far I've been pleased with the amount of interest I've had from potential clients and have found the team extremely friendly and helpful.
Dr George Booty's very helpful website
I have just read Dr George Booty's website, it's so informative and explanatory. Very impressive array of therapies to help all needs. I'm really delighted to have found this information, seemingly by chance.
Had Tracy as my therapist for over 6…
Had Tracy as my therapist for over 6 months. Had a great experience so far. Has helped me a lot whilst I struggled with stress, grief, and addiction.
Couldn't recommend Tracy enough!
Counselling Directory is so easy to use…
Counselling Directory is so easy to use and reaches so many people.
Technology problems
I had a technical issue and was helped step by step and very patiently.
Very much appreciated.
My issue was dealt with professionally…
My issue was dealt with professionally and promptly, no wait on the phone, very happy with outcome.
Very easy to use website
I have just contacted the Directory…
I have just contacted the Directory today and found them extremely helpful and knowledgeable. Nothing too much trouble.
Thank you.
Very good support provided to help me get started
I joined the Counselling Directory recently and was very pleased with the support I received to help me get my profile just right. Very helpful.
Fantastic service
I signed up for the directory and made a mistake with my name,I called and the staff sorted it out promptly. And my verification was fast after submitting the document required. I appreciate the kind staff too
Fantastic customer service.
Very attentive, responsive and helpful customer service.
Change of circumstances…
Even though I had not been a member for a length of time, my circumstances changed and Lucy was more than helpful and gave me all the options. I was also really happy that my details would be saved incase I returned in the future as this gave me a little anxiety after all the work that I put into my listing.
Lucy heard my request well re pronouns
Lucy heard my request well that I do not wish to constrain someone else's thinking or perceptions by requiring certain pronouns. I welcome that she was willing to put forward my comments for consideration and her offer for me to place my view within the body of my profile.
Therapy introductions.
So far I have only been introducing myself to various therapists, which seems to be a seamless process.
I will keep you informed as to how things go when someone gets back to me.
Website works really well!
Prompt reply.
Prompt reply.
But think my issues not matched to this person for best help.
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