Easy to use, friendly support when needed and clear. I've heard good things about counselling directory so looking foward to seeing what yields from it, but so far, pleased with how easy it was to us... See more
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See what reviewers are saying
The Counselling Directory meet and often exceed my expectations every time I'm in touch. There is always someone who answers the phone and has useful suggestions to my questions - whether that be my p... See more
I really want to be positive about my experience but unfortunately I havent. I started looking for therapists about a month ago, made sure to only contact those who have availability. Unless they cal... See more
Company replied
I lost my wife to ‘lynch syndrome’four years ago and councelling was helpful but too short and late,so still suffering from loss and isolation as doctors failed to offer my wife treatment soon enough... See more
Company replied
Company details
Written by the company
Connecting you with therapists working online and across the UK. Part of the Happiful family.
Contact info
Building 3, Riverside Way, GU15 3YL, Camberley, United Kingdom
- 0333 325 2500
- support@counselling-directory.org.uk
- counselling-directory.org.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would recommend
A very easy set up and the result is a clear and easy to read advert. The administrators are helpful and quick. I would recommend.
A speedy professional response …
A speedy professional response and I appreciate the additional tips and advice for improving the listing.
Encouraging
I found the information precise, helpful and encouraging.
Easy to use and always up there on Google
Easy to use and always up there on Google. The rest is down to me as a therapist, I guess.
Friendly
Friendly, helpful and effective service. The go to place to begin marketing your practice.
Ease of build and quick responsive team…
Ease of build and quick responsive team made the application and verification process seamless. Very pleased with the speed of outcome and first query arrived. Thankyou for all the help.
Lovely to be able to speak to a real person as well.
Hi, I would rate counselling directory up to a 4.8 when accessing as a counselling advertising their services. The admin team/especially Holly where very helpful and supportive. The only part I struggled/struggle with is there is having no spell check when editing. I did mention this and yes I was assured they would do all the spell checks, However as someone who is quite dyslexic I found that and some of the wording frustrating and difficult to understand. Hollie again was very helpful and it is important for me to be able to speak with someone in person and not having to do everything online as what we read/write is interpreted differently by everyone individually at different times.
Really simple process
Really simple process. They are quick to respond to queries and extremely helpful when setting up or giving guidance. Very impressed so far.
Very helpful telephone service
Helpful and accessible
Can get through on the phone to a real person who can answer your query with friendliness and patience.
Counselling Directory is a convenient
Counselling Directory is a convenient, well set out website that is simple to use and offers a great way to advertise the work we do.
Really simple process
Really simple process. Reasonable price and they reach out immediately both by phone and email. Regular guidance and updates received. A great experience so far.
Professional and Caring Staff
Sian was Professional and caring. She kept me updated on the joining process and I am very happy with my experience. I highly recommend Counselling Directory.
Very easy to set up profile and I…
Very easy to set up profile and I appreciate all the tips to help make my own profile stand out. Also great customer service.
Lack of respinse
I have recently contacted 2 therapists. One I have not received a response from and the second advised she could not help me, providing no explanation.I have just emailed another therapist , but this will be the last if no suitable response is received.

Reply from Counselling Directory
Excellent Customer Service
I recently signed up to Counselling Directory and I can’t fault the customer service that I received. The website itself is very easy to use and unlike other sites of this nature, I found you weren’t restricted by word counts. There are also some very useful hints on how to market yourself.
I'd like to say thank you to Holly for her great customer service especially! Highly recommended to all thinking of joining!
I have recently joined Counselling…
I have recently joined Counselling Directory and I am very happy I have received quite a few referrals for counselling within a relatively short period of time.
I would recommend this directory to other counsellors as it is proving for me to be a great value for money service.
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