The cotton shorts are great for avoiding chub rub. True to size and a good quality material. However they create a kind of "static" which means dresses tend to cling to the shorts when out walking.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy ordering online, I always collect from a branch not too far from me , so i can try on and get a refund if necessary- which i did on this last occasion. But luckily tried another size available i... See more
Company replied
Excellent quality clothing and homeware. Easy to order and website easy to use. Sizing usually accurate. Delivery is through Evri and I am lucky to have an excellent courier Orders are always... See more
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Unfortunately I had to return 3 items, 2 jumpers and 1 cardigan because the sleeves were too long. I am only 5 foot tall and so really need a petite size but you no longer cater for those of us who do... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
210K reviews
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Prompt delivery to and by Tom
Prompt delivery to and by Tom. Always extremely makes delivery a pleasant and friendly experience.
27 June 2026
Reply from Cotton Traders
We are happy to hear that our delivery service meets your expectations and appreciate your kind feedback. Thank you for leaving a review.
Sent the good back and still waiting…
Sent the good back and still waiting for my refund.
26 June 2026
Reply from Cotton Traders
Hello Mr Fettes,
Thankyou for your review.
After looking into this further, I can confirm that your return has not been processed by our warehouse as of yet. We advise returns take 7-14 working days to be processed.
If you have not received a refund after the timescales mentioned, please do not hesitate to call our customer care team on 0161 286 4321 or email us at customerservice@cottontraders.com so we can look into this further with your returns tracking number.
Please accept our sincere apologies for the disappointment caused
Kind regards,
Zena
Cotton Traders Customer Services
Reply from Cotton Traders
Thank you for your review. We are happy to hear that our service met your expectations.
Satisfied customer.
So easy to order.delivery was prompt.cant believe I now have a swimsuit that fits and is good quality.
27 June 2026
Reply from Cotton Traders
We are glad to hear that you were satisfied with our products and delivery service. Thank you for leaving a review.
Reply from Cotton Traders
Thank you for leaving a review. We are happy to hear that our products and delivery service meet your expectations.
The delivery wasn’t very good
The delivery wasn’t very good. They just placed the bag behind the rubbish bin, and the bin men were coming round 😔.
27 June 2026
Reply from Cotton Traders
Hello Mrs Neil,
Thankyou for your review.
We are very sorry to hear that your parcel was not delivered in a secure location. This is not up to the standard we expect from our couriers so this has been reported directly for internal review. I have issued a refund of £3.99 to cover the delivery charge paid. Please allow 3-5 days for this refund to process.
If you did not successfully retrieve your order, please do not hesitate to call our customer care team on 0161 286 4321 or email us at customerservice@cottontraders.com so we can ensure this is resolved.
Please accept our sincere apologies for the disappointment caused and thankyou for bringing this to our attention.
Kind regards,
Zena
Cotton Traders Customer Service
They were a gift for my wife and she…
They were a gift for my wife and she loves them all.
27 June 2026
Reply from Cotton Traders
We are delighted to hear that you were satisfied with your purchases. Thank you for leaving a review.
Fit & quality…
Really pleased with the fit & quality of these trousers & will probably be buying some more.
26 June 2026
Reply from Cotton Traders
Thank you for leaving a review. We are happy to hear that you were satisfied with our products and sizing.
I ordered clothes
I ordered clothes, you delivered clothes, clothes fit, annoying survey to fill in because you need gratification for doing your job. How was I as a customer? Tell me about your experience
27 June 2026
Reply from Cotton Traders
We appreciate all feedback as it helps us to monitor and improve the products and services we provide. All feedback is taken into account and yours will be passed on. You are a good customer of ours and we hope that we can continue to provide for your needs in a positive and speedy manner.
Many thanks,
Andy
TeeShirt
Cotton traders always deliver on time or just before clothes are very good quality
26 June 2026
Reply from Cotton Traders
We are delighted to hear that our products and delivery service meet your expectations. Thank you for your review.
Reply from Cotton Traders
Thank you for leaving a review. We are happy to hear that you were satisfied with our products and sizing.
Easy to order and product appears good…
Easy to order and product appears good quality and sizing meets standard
27 June 2026
Reply from Cotton Traders
We are glad to hear that you are satisfied with our products and sizing. Thank you for your review.
Clownfest.
Ordered two pairs of trousers.One didn't fit and the other was not what I'd ordered.Sent them back and then had to chase up a refund via a telephone call.I was told the the returns hadn't arrived despite the tracking saying they'd been delivered.Eventually a refund appeared for one of the pairs of trousers.I rang them up again and was told it was an error and I'd receive the remainder of the refund.Five days later and I'm still waiting.I think this circus has too many clowns and not enough ringmasters.How do you pick up the wrong item and send it out? The returns were clearly written on the returns advice note yet someone forgot to acknowledge the second pair of trousers.Still waiting for my money back.
15 June 2026
Unprompted review
Reply from Cotton Traders
Thank you taking the time to place your review. I sincerely apologise for the issues you have experienced with your recent order. We take great care when packing up our parcels and errors such as a wrong item being sent are rare and we do have systems in place to help deal with these situations. I am sorry to read that these were not actioned as we would expect. I have looked into your account and can advise that the refund has been released this morning, and you will receive an email to confirm this.
I once again apologise for the issues experienced and hope that we can provide a smoother service moving forward.
Kind regards,
Andy
Reply from Cotton Traders
Thank you for leaving a review. We are glad to hear that our delivery service met your expectations.
Great company
This company is one of the best online clothing retailers.
Delivery is always quick and the products they offer very stylish. Good quality too
25 June 2026
Reply from Cotton Traders
Thank you for leaving a review. We are happy to hear that our products and delivery service meet your expectations.
cotton traders polo shirts…
have used cotton traders polo shirts for around 20 years, won't use any others, excellent value for money,
27 June 2026
Reply from Cotton Traders
Thank you for your review. We appreciate your continued custom and are glad to hear that our products meet your expectations.
Good quality Product
Good quality product as always. Products ia what was described in the book. Excellent.
27 June 2026
Reply from Cotton Traders
We are glad to hear that our products met your expectations. Thank you for leaving a review.
Reply from Cotton Traders
We are glad to hear that you enjoy our products and delivery service. Thank you for leaving a review.
Reply from Cotton Traders
Thank you for your review. We are happy to hear that you were satisfied with our products and delivery service.
As always more than 85% good quality …
As always more than 85% good quality pleased would recommend to friends
27 June 2026
Reply from Cotton Traders
We're so glad to hear you're pleased with the quality and would recommend us to friends. We hope that your future experiences are positive too. Thank you for taking the time to place your review.
Kind regards,
Andy
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