Cotton Traders Reviews 

211,708
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 31,497 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and value of products, finding them comfortable, well-fitting, and appreciating the easy ordering process and reliable service. Many reviewers frequently highlight the swift and prompt delivery of their orders, which often arrive quickly and in good condition. However, some customers noted significant delivery delays, with orders taking longer than expected or even missing items, often attributed to the shipping carrier. A few others also reported inconsistent product sizing, with items being too short or colors differing from expectations, and experienced communication issues with customer service or incomplete orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, fit, and comfort, with many praising items as... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the excellent quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising prompt and quick delivery... See more

Order

Users describe positive interactions with order, highlighting the ease of online ordering and the convenience... See more

Service

Clients share positive opinions on service, consistently praising its excellence and efficiency. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought seersucker shirts. They were good, reasonably priced and as described, which has not always been my experience with Cotton Traders. The picking and delivery took several days, which, in the d... See more

Company replied

Rated 5 out of 5 stars

Been Cotton Traders customers for many years, so am well aware of the quality and value of their clothing ranges. These items came to the usual good standards, competitively priced. Ordering through t... See more

Company replied

Rated 5 out of 5 stars

I've been a customer of Cotton Traders for years. I keep coming back because I'm consistently very pleased with the quality, fit, styling and prices of the goods on offer. I mostly buy clothes, but... See more

Company replied

Rated 5 out of 5 stars

I order quite regularly from Cotton Traders and I never have been disappointed so far. The products are great, of good quality and they are a good fit. There are plenty of promotions too which come u... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

212K reviews

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4.4

All reviews

(211,708)

31,360 reviews in the last 12 months

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Rated 5 out of 5 stars

Cotton Traders

Cotton Traders have proved themselves reliable over the twenty years plus I have been a customer and I have found their clothing, in the majority of instances, to be very pleasing.

20 July 2026
Rated 2 out of 5 stars

May as well order Snail Mail

From order to delivery was over 5 weeks. No communication to say that there would be any delay. Their own policy says that you have to wait for about 3 weeks before you can chase them up. Yet in that time they managed to send me a catalogue in the post. And then you use Evri who have to be the slowest and most unreliable couriers out there! Fathers day gift now deferred to Birthday!

20 July 2026
Rated 5 out of 5 stars

Very good customer service

I ordered a blouse and was sent the wrong size. I decided to return it via an EVRI dropbox but was dismayed to see that I would have an amount (£2.59, I think) deducted from my refund. As I wanted a replacement in the correct size, I contacted customer services who arranged a replacement for me with no fuss so a refund was not necessary. The customer service gent sorted it all for me speedily and with no fuss. Proper customer service and the EVRI dropbox was extremely easy to use.

20 July 2026
Rated 1 out of 5 stars

Disappointed ,My parcel was supposed to…

Disappointed ,My parcel was supposed to be delivered by Evri on Saturday 25 th July, during the afternoon.I received a second email stating the driver was running late but the parcel would be delivered later in the evening.
Unfortunately nothing was delivered.I assumed my garment would be delvered on Sunday. It was impossible to talk to someone on Sunday except AI
and we seemed to make no progress.
I flew to Majorca on Monday morning without what I had ordered.I was very disappointed as I had allowed plenty of time for delivery.

20 July 2026
Rated 3 out of 5 stars

disappointed

I wish when I order something I can trust the size, ordered 3 blouses , ended up with one a size 16 one an 18 and one a 20, I am never a 20, now I don't know what size to order in anything.

20 July 2026

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