Ordered coat and opted for delivery to a local outlet. Advised coat gad been delivered without delay, arranged for a pick-up and delighted with the item. Shop assistant was very pleasant and helpful.... See more
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Location
Switch locationTweedmill Shopping Outlet, Llannerch Park, LL17 0UY St Asaph, Denbighshire, GB
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The parcel contained two items when the despatch note clearly stated three. I know it was only the free gift but l thinking should contain correct number sent message but as yet no reply. Never felt... See more
Company replied
Really pleased that my order could be delivered to, and collected from, a local store at no extra charge. Returns can also be made this way, again free of charge
Fabulous well made lightweight shoes,pick up from my designated store was easy and served by a very pleasant lady
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Tweedmill Shopping Outlet, Llannerch Park, LL17 0UY, St Asaph, Denbighshire, United Kingdom
- 01745 730072
4.5
Excellent
26 reviews
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Reply from Cotton Traders - Saint Asaph
We appreciate your positive feedback; we are so pleased you find our clothing of very good quality.
Easy pick up in a store
Easy pick up in a store, good quality clothes but after I placed my order I had an offer promo code....if you sign in could these not come on your account automatically???? I missed out on this promotion...or do I send everything back and re order???? which seems a waste of everyone's time
27 March 2025
Reply from Cotton Traders - Saint Asaph
Thank you for your feedback. We understand your frustration about missing out on the promotional offer. It's important to us that our customers have a seamless and rewarding shopping experience. We appreciate your feedback and will take it into consideration as we continue to improve our services.
Reply from Cotton Traders - Saint Asaph
We appreciate you choosing our outdoor coat for your Norway trip. We hope you enjoyed your travels and that the coat kept you warm and comfortable.
Ordered coat and opted for delivery to…
Ordered coat and opted for delivery to a local outlet. Advised coat gad been delivered without delay, arranged for a pick-up and delighted with the item. Shop assistant was very pleasant and helpful. Thanks
21 November 2024
Reply from Cotton Traders - Saint Asaph
Thank you for your positive review. We are delighted to hear that you were happy with the delivery process and found the shop assistant to be helpful. We strive to provide excellent customer service and appreciate your feedback.
Your member of staff dealt with my…
Your member of staff dealt with my return application with efficiency and pleasing manner.
8 November 2024
Reply from Cotton Traders - Saint Asaph
Thank you for your review. We're delighted to hear that you had a positive experience with our staff. We strive to provide excellent customer service and are glad you found the return process efficient and pleasant.
Good value day to day fashion and looks…
Good value day to day fashion and looks good. Excellent customer service and good range for less than average height!!
17 September 2024
Reply from Cotton Traders - Saint Asaph
Thank you for your review. We're delighted to hear you appreciate our value-driven fashion and excellent customer service. It's wonderful to know we offer a range of styles that cater to different heights. We strive to provide a positive shopping experience for all our customers.
Reply from Cotton Traders - Saint Asaph
Thank you for your kind words. We're delighted to hear that you find our staff helpful and that you're happy with the quality of our products. We appreciate your feedback.
Fabulous well made lightweight…
Fabulous well made lightweight shoes,pick up from my designated store was easy and served by a very pleasant lady
11 July 2024
Reply from Cotton Traders - Saint Asaph
It's wonderful to know that you find our shoes comfortable and lightweight, and that your pick-up experience was positive. We appreciate your kind words about our member of staff and thank you for taking the time to leave such a brilliant review.
Easy online ordering
Easy online ordering
Was able to collect from nearby store and try on, making returns easy and free. Lovely staff at the store.
30 May 2024
Reply from Cotton Traders - Saint Asaph
Thank you for taking the time to leave a review.
We're delighted to hear that you had a positive experience with our online ordering and store collection service. It's great to know that our staff in store were able to assist you and make the returns process easy and free for you.
We appreciate your feedback and will pass on your kind words to the area manager for the store.
Value for money speedy delivery
No problem with ordering and not too long awaiting delivery. Delivered by Evri to my home address.
1 May 2024
Free delivery
Really pleased that my order could be delivered to, and collected from, a local store at no extra charge. Returns can also be made this way, again free of charge
18 January 2024
Shoes I ordered for my husband .did not…
Shoes I ordered for my husband .did not fit I have taken them to one of your stores .who lost return letter ect now can no longer return shoes to buy another pair .First time in all my years of using cotton traders I have not been happy
9 May 2023
Reply from Cotton Traders - Saint Asaph
Hello Maggi
Thank you for taking your time in leaving your review.
Thank you for the lovely chat over the phone. I am happy that we were able to resolve this matter at hand.
Kind Regards
Sam
Customer Support
Parcel arrived promptly as usual
The parcel contained two items when the despatch note clearly stated three. I know it was only the free gift but l thinking should contain correct number sent message but as yet no reply. Never felt the need to complain before. Await your reply
5 February 2023
Reply from Cotton Traders - Saint Asaph
Dear Mrs Jean Nicholson,
Thank you for taking your time in leaving your review
Please accept my sincere apologies for the disappointment you are experiencing with not receiving your free gift.
If you can please ring our customer care team on 0161 286 4321 or email us at customerservice@cottontraders.com I am more than sure that we will be able to help resolve any matter at hand.
I am sorry for any inconvenience this has caused you.
Kind Regards
Sam
Customer Support
Always great service.
5 October 2022
First time I've been to tweedmill to…
First time I've been to tweedmill to buy suits for me and my son from the minute we walked in the reception was great I can't thank the lady upstairs in scope enough for her help so professional that lady is worth her weight in gold ...quality suits at bargain prices al be recommending this place to everyone
28 August 2022
Unprompted review
when you pay for delivery you do not…
when you pay for delivery you do not expect to wait 3 weeks for the item to arrive when they said when ordering that the items were in stock and should soon be with you
I will not be ordering clothes and other items from cotton traders again
3 August 2022
Reply from Cotton Traders - Saint Asaph
Hello Michael,
I am very sorry to hear of the delay in you receiving your order. Upon looking into the order it would appear there was an issue in our distribution centre, we are aware and are taking steps to reduce the chance of this happening again.
I have today refunded you the postage on the order please allow up to 5 working days for this to be processed back to your original payment method.
Kind regards,
Jade
Cotton Traders Customer Support
Delighted.
My last order of a pair of shorts and blouse I was most delighted with. I tried them on as soon as they were delivered and wore them for the rest of the day. Very please with my order. Thank you.
16 June 2022
Pleased with my order
Pleased with my order. Ordered another colour of trousers that I was already pleased with. The top I also ordered is a perfect fit and a flattering colour.
16 April 2022
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