Cotton Traders Reviews 

210,590
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 32,014 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, noting good materials, finish, and true-to-size fit, which contributes to items being long-lasting. Reviewers also appreciate the wide variety, easy online ordering, efficient delivery options, and helpful staff, including convenient in-store collection. However, some customers noted issues with delivery and product consistency. Problems included parcels not arriving or being delivered incorrectly, often due to specific couriers, and delays in tracking or collection notifications. Additionally, some consumers reported inconsistencies in product quality, such as defects or items not fit for wear, and significant variations in sizing.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the good quality, value,... See more

Quality

Users consistently express satisfaction with the quality of products, often highlighting good material,... See more

Delivery service

People report positive experiences with delivery service, often praising its speed and efficiency, with some... See more

Order

Consumers find the ordering process to be positive, often describing it as easy and straightforward, whether... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good quality items with a large variety and great size options. The website is easy to follow and goods arrive when expected. The offers and sale prices encourage you to buy, but new items are often,... See more

Company replied

Rated 4 out of 5 stars

Quality below par but efficient ordering and delivery service. Product looks good/feels good - BUT defect in the stitching on one of the seams means I have to machine stitch it first myself before I... See more

Company replied

Rated 4 out of 5 stars

We have bought clothes and bed clothes from Cotton Traders for several years and are very rarely dissatisfied with the articles. Quality of materials used, manner of manufacture and finish are gene... See more

Company replied

Rated 5 out of 5 stars

I have bought several items on line from Cotton Traders which have always arrived as they advised via click & collect. The last item I purchased was a pretty blue waterproof coat which was too big a... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

211K reviews

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4.4

All reviews

(210,590)

30,238 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The trousers are utterly the wrong size…

The trousers are utterly the wrong size as they seemed to suggest that they were 27 inch inside leg, but they turned out to be 29, and I cannot now find any that actually say 27. I give up in frustration. I have sent them back but no acknowledgement yet.

7 July 2026
Rated 3 out of 5 stars

Disapointe Free Offer not actually real

Fairly straightforward website and ordering process. Swift delivery good quality clothes.
However with the catalogue which arrived the morning the order was placed was a free offer flyer for a leather wash bag if over £35 was spent.The order was for over £100 but nowhere in the process did this offer appear and none was delivered.
Am quite disappointed

7 July 2026
Rated 5 out of 5 stars

As comfy and smart as always

I’ve had several pairs of these cropped trousers over the years and although the fabric changes slightly each time, these are still as comfy and smart as ever. Because I ordered the black ones I did wash them before first use and haven’t noticed any problems with the dye. I’ve always previously ordered a 12, which I did this time, and they fit well even though if I’m honest I’m a 14 these days… so someone who is a slim 12 might want to size down. I do agree that the elastic in the waist band rolls around but it is much less bulky than in previous years’ styles, so pros and cons. Overall I love these… am tempted to buy yet another in a different colour 😄

8 July 2026
Rated 4 out of 5 stars

Bought a pair of trousers

Bought a pair of trousers - they fit well (the sizing seems accurate) and, so far, have worn well. Delivery was prompt

7 July 2026
Cotton Traders logo

Reply from Cotton Traders

It is wonderful to know that the trousers have worn well so far and that your delivery was quick. Thank you for your positive feedback!

Rated 1 out of 5 stars

the order did not arrive because the…

the order did not arrive because the delivery co is un reliable and continues to fail or miss deliver, we have had many problems with EVRi so now I cann't trust ordering from cotton traders

8 July 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for your review. I have passed your concerns onto our courier so they can investigate the situation. If there is anything else we can help with please call 0161 286 4321 or email customerservice@cottontraders.com.
Kind regards
Jaimie

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