I get their catalogues regularly which enables you to browse products and make choices. Their range of garden and household goods is large and the prices are reasonable. They often have sales or gi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First and foremost the items Cotton Traders sell can be relied on to be good quality. Secondly the prices are reasonable and delivery is fast and accurate. Lastly - even their free gifts are wo... See more
Company replied
Easy return. Reordered a larger size, delivered promptly,re Imbursed also promptly. The item was a discounted men’s cardigan. Not only inexpensive, but of great quality. Will ow purchase more item... See more
Company replied
I regularly buy the shorts, my preference being the pleat front with back double pocket, my only criticism would be the colour fastness other than that comfortable and good fit. Maybe a double pleat... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
214K reviews
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Good products good value arrived…
Good products good value arrived quickly well packed thank you.
20 August 2026
Reply from Cotton Traders
We're delighted to hear that you are pleased with the products, value, and quick, well-packed arrival of your order. Thank you for your wonderful feedback!
Reply from Cotton Traders
We're so pleased to hear that your order arrived on time and was well packaged. Thank you for your positive feedback!
Great in every aspect
Great in every aspect of high quality purchases and customer satisfaction.
20 August 2026
Reply from Cotton Traders
We're so pleased to hear that you are happy with the high quality of your purchases and that you experienced excellent customer satisfaction. Thank you for your wonderful feedback!
Easy to order and return
Easy to order , delivery on time,easy to return part of order via local store.
19 August 2026
Reply from Cotton Traders
We're so pleased to hear that you found the ordering process easy, that your delivery was on time, and that returning part of your order via your local store was convenient. Thank you for your positive feedback!
Great to pick up orders locally
Placed order online and picked up in our new store. Great service from the store manager. Goods were correctly packed and received in good order.
19 August 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We are so pleased to hear about your positive experience with our new store and the great service you received from the manager. It's wonderful to know your order was correctly packed and received in good order.
Communication good through order…
Communication good through order processing, delivery on schedule and quality of the products.
20 August 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We're so pleased to hear that you found our communication good throughout the order process and that your delivery was on schedule. It's wonderful to know you're happy with the quality of our products.
Reply from Cotton Traders
We're so pleased to hear that you found our products to be of decent quality and a good fit, offering great value for money. Thank you for your wonderful feedback!
Disappointed
Very disappointed with the sweatshirts. I have had to return them as the sleeves were way too long. Sorry
I have purchased a number of sweatshirts from you in the past but this is a first.
20 August 2026
Reply from Cotton Traders
Hi,
Thank you for taking the time to leave a review. We are so sorry to hear that the sleeves are too long on the sweatshirts, and I have passed your valuable feedback to our buying team. I have ensured that once your return is processed that you will receive a refund in full and will not be deducted the returns charge.
We sincerely apologise for any inconvenience caused by this and I do hope that we can meet your needs in the future.
Kind regards,
Jennifer.
Reply from Cotton Traders
We're so glad to hear that you found our returns process easy and convenient when an item wasn't quite right. Thank you for your positive feedback!
I love the trousers that I buy from you…
I love the trousers that I buy from you as they fit me perfect and are so comfortable
20 August 2026
Reply from Cotton Traders
We are so pleased to hear that you love our trousers and find them to be a perfect fit and so comfortable. Thank you for your wonderful feedback!
Ladies Chinos
I have given 5 stars as I love the ladies chinos. However, I have noticed over the last two years, and comparing previous chinos buys across the two years that the leg size is getting narrow and narrower. Example - a pair purchased 2026 laid over a pair purchased 2024 the difference on the leg was 2.5cm. Making the whole leg 5cm narrower.
17 August 2026
Reply from Cotton Traders
Thank you for your 5-star review! We appreciate your loyalty to our ladies' chinos. We understand your concern regarding the change in leg width over time and will certainly take your feedback into consideration.
Excellent delivery very pleased with…
Excellent delivery very pleased with the item I purchased
20 August 2026
Reply from Cotton Traders
We're delighted to hear that you were pleased with the item you purchased and that the delivery was excellent. Thank you for your wonderful feedback!
Fast delivery and quality garments
Fast delivery and quality garments. I have had these tops before. They wear well, feel lovely and soft on
The skin and do not crease.
18 August 2026
Reply from Cotton Traders
We're so pleased to hear that you're happy with the fast delivery and the quality of our garments. It's wonderful to know that the tops wear well, feel lovely and soft, and don't crease. Thank you for your positive feedback!
Reply from Cotton Traders
Thank you for your wonderful feedback! We are so pleased to hear that you were happy with both the excellent service you received and the promptness of your delivery.
Had a reply from cotton traders
Had a reply from cotton traders, about shoe size , well what can I say brilliant customer service, didn’t expect that so a great company from start and well recommended too all .
30 August 2026
Unprompted review
Reply from Cotton Traders
We are so pleased to hear you had such a positive experience with our customer service regarding your shoe size! Thank you for your wonderful recommendation.
GORGEOUS purple polo shirt
GORGEOUS purple polo shirt , deep and luscious. Vibrant COBALT with its dms jng POP of colour! I have countless polo shirts bought over several decades from Cotton Traders. They don’t seem to fade, they don’t boggle out of shape, and I don’t seem able to stop adding to my rainbow of polo shirts !!!!
20 August 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We're so pleased to hear how much you love our polo shirts and that they maintain their vibrant colour and shape over time! It's wonderful to know you're building such a colourful collection.
Reply from Cotton Traders
We're glad your parcel arrived on time. Thank you for taking the time to leave a review.
Great quality, good prices.
Easy to order, great prices and the t-shirts are lovely quality, in a nice range of summer pastel colours
19 August 2026
Reply from Cotton Traders
We're so pleased to hear that ordering was easy and that you found our prices great! It's wonderful to know you appreciate the lovely quality of our t-shirts and the nice range of summer pastel colours.
Ideal frantic and colour choice and z…
Ideal frantic and colour choice and z good range of sizes.
19 August 2026
Reply from Cotton Traders
We're glad you enjoyed our color choices and the range of sizes. We appreciate your positive feedback.
The products are good quality and…
The products are good quality and fashionable. They last well. It is a bit tricky on line with passwords and payment verification but persistence pays
19 August 2026
Reply from Cotton Traders
We're so pleased to hear you find our products to be of good quality and fashionable, and that they last well! We appreciate your persistence with the online process and value your feedback.
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