I bought seersucker shirts. They were good, reasonably priced and as described, which has not always been my experience with Cotton Traders. The picking and delivery took several days, which, in the d... See more
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Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
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Good range of products at really good prices. Easy to order and deliveries are quick.
Easy to find what I was looking for on line and place the order. Delivered quite quickly. Good quality at a reasonable price. I bought cotton bras to wear in this hot weather. The only complaint I have is that there are no B cups available. I had to buy C and after washing, they seem to fit a little better.
This company does excellent clothing and is reasonable on the price front i have only ever had one issue and that was sorted out immediately I would recommend them to anyone 😀
The sandals are comfortable, suitable for wide feet. Unfortunately no instep support. It for long walk.
Delivery and quality of item it was for a friend and he was really pleased ⭐️⭐️⭐️⭐️⭐️
I love shopping with Cotton Traders they have beautiful products in their catalogue I especially love their Black Suede Shoes would not go past them.
Cotton Traders have proved themselves reliable over the twenty years plus I have been a customer and I have found their clothing, in the majority of instances, to be very pleasing.
I returned some items and the parcel was tracked and received by yourselves on 25 July 26. Today is 30 July and I have not received any confirmation about my return or refund.
Clothes ordered were fine and well made. Am in between sizes as have recently lost weight but regrettably they didnt fit.
From order to delivery was over 5 weeks. No communication to say that there would be any delay. Their own policy says that you have to wait for about 3 weeks before you can chase them up. Yet in that time they managed to send me a catalogue in the post. And then you use Evri who have to be the slowest and most unreliable couriers out there! Fathers day gift now deferred to Birthday!
I ordered a blouse and was sent the wrong size. I decided to return it via an EVRI dropbox but was dismayed to see that I would have an amount (£2.59, I think) deducted from my refund. As I wanted a replacement in the correct size, I contacted customer services who arranged a replacement for me with no fuss so a refund was not necessary. The customer service gent sorted it all for me speedily and with no fuss. Proper customer service and the EVRI dropbox was extremely easy to use.
Because i've been buying from Cotten Traders for a few years now, and so far the clothes have been great and the delivery service hasn't let me down.
Always been happy with the things i have bought . Never had any problems, long may it continue.
Very poor shorts ordered 15th may turn up 23rd July must say shorts are great but service not so
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