I ordered Sloggi briefs which is a favoured product widely available BUT I used Cotton Traders as I had received a discount voucher. However, upon ordering, the discount was not applied. I called cus... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cotton traders clothes are excellent. I have worn their clothes for years, they are hardwearing, very comfortable and excellent fit. I also love their colours and all at an exceptional price. I probab... See more
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Had a lot of items from cotton traders over the years. Their clothing and footwear is always of good quality and lasts. Website is simple to navigate, easy to find what you want and ordering straightf... See more
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Never ordered from Cottontraders before but was impressed by advert. Ordered some chinos and shorts for summer not expecting too much. Tried them both on and they fitted perfectly and were great qua... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
213K reviews
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Very good quality dresses at a good…
Very good quality dresses at a good price delivery was very quick (and I wasn’t really in a hurry ) with the communication faultless. Recommend this company
6 August 2026
Delivery has been good
4 June 2026
The non creasing tops I bought can…
The non creasing tops I bought can indeed crease. I wont buy again.
7 April 2026
Great clothes and easy process.
17 May 2026
Lovely quality at cotton traders .Good…
Lovely quality at cotton traders .Good sales also
7 December 2025
Order.
Order.
Hadn't got my size in the shop so I was given the code no. and I successfully ordered it on the internet.
6 August 2026
Arrived very quickly put in safe place.
Arrived very quickly put in safe place.
The towels really are soft and beautiful.
I will definitely be buying lots more.
3 August 2026
Because I’ve lost height I can never…
Because I’ve lost height I can never get trousers to fit me. However I ordered some linen trousers from you and I must say I’m delighted with them. Usually with trousers I have to take up and take them in. The ones I had from you I don’t think I have to alter at all. Well done Cotton Traders.
6 August 2026
Apart from the two shirts being of…
Apart from the two shirts being of excellent quality, the speed of handling was quite superb. I know that I paid for next day delivery, but even so, I felt that the service was exemplary. I have often used Cotton Traders in the past, and would undoubtedly use them again.
6 August 2026
Boucle JacketThis is a smart jacket which fits well…
This is a smart jacket which fits well as I am a small frame
4 August 2026
Dreadful Courier letting down your good company standing and losing you loyal Customers
As a long standing customer of Cotton Traders for over 30 years, I have always held the company in very high regard for the Quality, Cut, Range and Fair Pricing of their garments. And this is always backed by first class professional support from the Cotton Traders staff. However, having homes in both the Midlands and Devon, I have always bought direct in-store from their Outlets and Branches (Nottinham, Oakham, Bideford, etc) and have never been disappointed once.
At 67 I am now slightly less mobile and recently set up an Online Account for the first time. I have since placed two orders:
The first for items on 'Next Day' Delivery (needed for my Son's birthday), these arrived Two Day's Late, with no explanation from EVRI? Just update for day's saying "we've got your parcel", not particularly helpful.
So, we had nothing to give him on his birthday!
The second was ordered specially on a 'Named Day' Delvery, and this was critical because we were heading back to our other home in the Midlands a couple of days later and we needed to take them back with us for going on holiday.
These items arrived Three Day's Late (and after we'd left the property)!
Luckily they were safely taken in by a friend, but we will not have them now til we go back down in couple of month's, absolutely appalling!
Again no explanation from EVRI (although I did request a call back, which never happened) so unprofessional.
They are so arrogant, you can't even say something hasn't arrived or missing 'til after 5 to7 days, which is crazy for special delivery items (Next Day or Named Day), disgraceful service by this Courier. They may have changed their name from Hermes but they haven't changed?
In fairness to Cotton Traders, they reimbursed the postage, but that really isn't the point. People (loyal customers) choose these priority services and pay extra for them for specific reasons and needs when the reality seems to be that EVRI doesn't give any priority to them in my experience.
I will be closing my account with Cotton Traders after just orders (but 100% dramatic failure). The reason being is that whilst they were helpful, when I raised this the only response was a) We give you refund, but can't chase it up as missing for 5 or 7 days either?
And when I questioned why they use them if they consistently give bad service to your customers? The response was: b) Well this is the Courier we use sir? Not Learning!
Well if you don't care about maintaining the good reputation of your long-standing UK business and continue to use this courier, I'm afraid I will not be using Cotton Traders anymore either in branch or online. They are 'Undermining Your Standards' in my opinion.
The point here, is to ensure that the Services being marketed on the CT site, are the Services actually being provided to your customer base.
Kind Regards.
6 August 2026
May use AI-assist with repliesRead more
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Reply from Cotton Traders
We're so pleased to hear that you're happy with both the great service you received and the good products. Thank you for your wonderful feedback!
The cargo navy linen trousers were…
The cargo navy linen trousers were great and fitted as hoped. Very pleased.
5 August 2026
Reply from Cotton Traders
We are so pleased to hear that you are very happy with your cargo navy linen trousers and that they fitted as hoped. Thank you for your wonderful feedback!
Perfect…
The nightys i bought 2 sets are lovely very comfy & a great price in the sale all cottons stuff is long lasting happy to be a customer
5 August 2026
Reply from Cotton Traders
Thank you for your wonderful review! We are so pleased to hear that you love the nighties and find them very comfy, especially at a great sale price. It's fantastic to know that our all-cotton items are long-lasting, and we're happy to have you as a customer.
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