Cotton Traders Reviews 

211,436
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 31,497 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and value of products, finding them comfortable, well-fitting, and appreciating the easy ordering process and reliable service. Many reviewers frequently highlight the swift and prompt delivery of their orders, which often arrive quickly and in good condition. However, some customers noted significant delivery delays, with orders taking longer than expected or even missing items, often attributed to the shipping carrier. A few others also reported inconsistent product sizing, with items being too short or colors differing from expectations, and experienced communication issues with customer service or incomplete orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, fit, and comfort, with many praising items as... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the excellent quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising prompt and quick delivery... See more

Order

Users describe positive interactions with order, highlighting the ease of online ordering and the convenience... See more

Service

Clients share positive opinions on service, consistently praising its excellence and efficiency. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought seersucker shirts. They were good, reasonably priced and as described, which has not always been my experience with Cotton Traders. The picking and delivery took several days, which, in the d... See more

Company replied

Rated 5 out of 5 stars

Been Cotton Traders customers for many years, so am well aware of the quality and value of their clothing ranges. These items came to the usual good standards, competitively priced. Ordering through t... See more

Company replied

Rated 5 out of 5 stars

I've been a customer of Cotton Traders for years. I keep coming back because I'm consistently very pleased with the quality, fit, styling and prices of the goods on offer. I mostly buy clothes, but... See more

Company replied

Rated 5 out of 5 stars

I order quite regularly from Cotton Traders and I never have been disappointed so far. The products are great, of good quality and they are a good fit. There are plenty of promotions too which come u... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

211K reviews

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4.4

All reviews

(211,436)

31,094 reviews in the last 12 months

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Rated 5 out of 5 stars

I love the quality and the comfy fit…

Ordering is very easy on Cotton Traders website. I ordered a swimsuit and I am SO pleased with it. The quality is very high and its a comfortable fit, giving me confidence in wearing swimwear. Delivery was perfect with notifications to communicate the journey of my order

17 July 2026
Rated 5 out of 5 stars

Very easy to order the top that I…

Very easy to order the top that I wanted online. The order was dispatched quickly & arrived safely a few days later. Always a bit iffy ordering something online but I’m very pleased with the quality & fit of this top.
Would certainly recommend.

15 July 2026
Rated 2 out of 5 stars

CALL CHARGE - Sales call handler , Not a pleasant experience

I am Gold member and love Cotton Traders.
I have used you on many occasions, both online and shops .
Went online today to place an order , selected the item, would not let me transfer to basket, ended up ringing through to place the order , not a pleasant experience with your call handler , I was left feeling like I was a complete inconvenience to her . I think she requires a bit of retraining in handling incoming customer calls.Called at 16:59 , Monday 27 July and spoke with Amy . AND TO ADD INSULT TO INJURY JUST DISCOVERED THAT THE CALL TO 0844 844 1111(NUMBER THAT YOU ADVERTISE ) IS GOING TO COST ME £9.80 , THATS JUST WIPED MY 15% DIDCOUNT OUT

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Nice top

Nice top, good quality and fit. Bought to wear with swim shorts I already have. Thank you.

16 July 2026
Rated 4 out of 5 stars

Very good cotton T-shirts

Very good cotton T-shirts. The first delivery was very slow, but the second was just 3 days.

27 July 2026
Cotton Traders logo

Reply from Cotton Traders

We're so glad you're enjoying our cotton T-shirts. We appreciate you highlighting the improved delivery speed on your second order. We are always working to enhance our services.

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