I ordered Sloggi briefs which is a favoured product widely available BUT I used Cotton Traders as I had received a discount voucher. However, upon ordering, the discount was not applied. I called cus... See more
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Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
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Relatively easy to use website for a tech dinosaur like me
Good speedy delivery
Normally great but with my last order instead of a T-shirt there was a pair of large trousers! I have returned them and await the goods I ordered.
Nice clothes which fit well and wear well. I wish returns were a bit cheaper and also the exchanges telephone line is very expensive.
After I ordered my waterproof trousers they arrived a few day's later, which was good. Unfortunately, they were too long so I had to return them, which was straightforward and easy. My only problem was when I went to order the shorter length, they were sold out.
Chose 3 items from the Seaglass collection. One blouse was way too big. The brown blouse with metalwork was of such poor quality the material was see through. I did not care for the design of the wide leg trousers. All items returned.
Really good service from ordering to collection and return of 1 item other item fine THANK YOU
Picked out what I wanted and received it very quickly good customer service great price thank you cotton traders.
Happy with the tops I have purchased very recently, apart from the length of the garments. I have size 8, but they are so long. Not sure how I can shorten them as they are slightly streachy and I no longer have a machine.
i paid for a next day delivery So that my parcel would be with me to take away on holiday . There was amix up and it did not arrive until four days later This is the second time this has happened to me I have been a customer of cottontraders for a long time and am a fan of your clothes but it is very expensive and also very disappointing to pay for a service that I did not get i think you should shake up your delivery company
I bought cotton sheets, which were lovely. We liked them so much I sent for a second set, the delivery of the second set was mishandled by Evri. Cotton Traders were very helpful in sorting this situation out, as they could see from the delivery drivers information that he had not delivered to our address, in fact it wasn't clear where the delivery was supposed to be.
The items arrived well before time.
The quality is good.
Would like to see more printed options in varied colours.
I t all worked very well. I even had the opportunity to try on the trousers.
Good quality clothing quick delivery and refunds dealt with very quickly
very happy with your products, had been trying to find crop trousers all summer
I think you should offer free p&p when a certain price limit is exceeded look forward to next brochure
The dress is lovely. However, I ordered it in two sizes and returned one over a week ago and have not even received an acknowledgement that it has been received, let alone a refund. I returned items from another retailer at the same time and have already received a refund so I don't believe it hasn't been received. Really not good enough service
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