Use Click and Collect when possible, use the Kirkham/Preston branch at Dobbie’s never a problem,staff excellent. Only minor whinge is that owing to stomach op. I use 44 waist with Magic Inch Waist Ban... See more
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See what reviewers are saying
I always visit Cotton Traders store in Dobbies on Preston New Road,Clifton the staff always go above & beyond to help out & are cheerful, engaging & are a true credit to the Company So, Cheryl, He... See more
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I've shopped alot with Cotton Traders over the years, items purchased wear well. But would like to be able to try before I buy ladies trousers in size 31" inside leg at their store instead of waiti... See more
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Just visited your concession store in Dobbies Preston to purchase some trousers. Although the style was not available in store the store manager , Helen, was only to happy to place and online order fo... See more
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Blackpool Road, Clifton, PR4 0XL, Nr Preston, Lancashire, United Kingdom
- 01772 686392
4.7
Excellent
162 reviews
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Use Click and Collect when possible
Use Click and Collect when possible, use the Kirkham/Preston branch at Dobbie’s never a problem,staff excellent. Only minor whinge is that owing to stomach op. I use 44 waist with Magic Inch Waist Band , YOU !! have stopped supplying one of my favourite styles in normal length 33 inch, but otherwise all good.
7 May 2026
Reply from Cotton Traders - Dobbies Preston
We're glad to hear you had a positive experience with our Click and Collect service and our Kirkham/Preston team. We appreciate your feedback regarding the sizing and style availability, and we will certainly pass this along for consideration.
good quality, reasonable price
Always good quality and reasonable price. Customer service always excellent in my experience.
30 April 2026
Reply from Cotton Traders - Dobbies Preston
Many thanks for your lovely review.
We are pleased to hear that you are happy with the quality and price of our garments.
We are pleased to hear that you find our customer service excellent :)
Great
Very quick delivery, nice stuff which I like a lot
Very happy with both the clothes and the service. Thanks
24 April 2026
Reply from Cotton Traders - Dobbies Preston
We're happy you like our items and are very pleased with the prompt delivery! Thank you for your positive feedback about our service and clothes.
Dobbies Preston staff are a delight
The staff at Dobbies Preston are a delight! So helpful and always have a smile. Thank you as always for dealing with a recent order for me.
2 April 2026
Reply from Cotton Traders - Dobbies Preston
We appreciate you taking the time to leave us such a complimentary review. We are so happy to hear that our staff are helpful and always have a smile.
Excellent service and value for money
26 March 2026
Reply from Cotton Traders - Dobbies Preston
We appreciate your positive feedback; we are happy you found our service excellent and that it was value for money.
Very easy to order on the website
Very easy to order on the website, delivered to the collection point (Dobbies in Preston) within 2 days and collected on the 3rd day. An excellent service that I will use again.
14 March 2026
Unprompted review
Reply from Cotton Traders - Dobbies Preston
We are pleased to hear that you are satisfied with our Click and Collect service. Thank you for leaving a review.
Love cotton traders
Love cotton traders. Just bought a pair of there magic jeans. Very good fit and well made. Had a couple of tops in the past and think the fit and quality is very good.
24 February 2026
Reply from Cotton Traders - Dobbies Preston
We're so glad to hear you love our items! It's great to know that you're happy with the fit and quality of our magic jeans and tops. Thanks for your positive feedback.💕
I placed an order for a jacket on 16th…
I placed an order for a jacket on 14th Febrary and full payment was taken from my bank account on 16th February. It was due to be collected from my local Dobbies when ready. However, I have still not received notification that the order is ready for collection.
14 February 2026
Reply from Cotton Traders - Dobbies Preston
Hi,
Thank you for taking the time to leave a review. I have tried calling you today but unfortunately there was no answer. We are so sorry to hear that you have not received notification that your order is ready for collection. I have called the store today and they do have your parcel, and I have asked them to keep it there until you are ready to collect your order.
We sincerely apologise for any inconvenience caused by this and thank you for bringing this to our attention.
Kind regards,
Jennifer.
Great click & collect service
Collection was so simple and quick, no fuss perfect thank you.
12 February 2026
Reply from Cotton Traders - Dobbies Preston
We appreciate your positive feedback and are happy to learn that collection was simple, quick and perfect. Thank you.
Settee cover
Unfortunately the item wasn’t suitable for our settee but Cotton Traders were very good to deal with and the return process was seamless would definitely buy from them again
7 February 2026
Reply from Cotton Traders - Dobbies Preston
Thank you for your feedback. We are pleased the return process was smooth and appreciate your continued consideration.
Quality clothes
I love the quality of the clothes, the staff are always pleasant and really helpful
5 February 2026
Reply from Cotton Traders - Dobbies Preston
We appreciate your positive feedback! We're so happy to learn that you love the quality of our clothes and that our staff are pleasant and helpful.
Good products at good prices.
Good products at good prices. The quality of the merchandise is always attractive, and the staff are always polite and helpful.
2 January 2026
Reply from Cotton Traders - Dobbies Preston
We appreciate your positive feedback. We're happy to hear that you find our products good and well-priced, and that our staff are polite and helpful.
Good quality clothing…
Good quality clothing at reasonable prices. Staff at local store very friendly and helpful.
14 December 2025
Reply from Cotton Traders - Dobbies Preston
We appreciate you taking the time to leave us a review. We're so happy to learn that you find our clothing good quality and the staff friendly and helpful.
Reply from Cotton Traders - Dobbies Preston
Hi Bill
Thanks so much for your feedback , its great to hear you are happy with your order.
Very helpful, friendly staff
20 November 2025
Reply from Cotton Traders - Dobbies Preston
We're happy our staff was helpful and friendly! Thank you for your feedback.
I've been a customer for years I like…
I've been a customer for years I like the quality,style,& choice Sizes are true to the labels
20 October 2025
Reply from Cotton Traders - Dobbies Preston
We appreciate your long-term patronage and are glad you value our quality, style, selection, and accurate sizing. Thank you for sharing your positive experience!
Exchange
I ordered a jacket in a size 16 which seemed too big so I reordered it in a size 14. The sales assistant for Cotton Traders in Dobbies garden centre very efficiently refunded the size 16 and arranged for the discount on the original order to applied to the size 14 order.
25 October 2025
Reply from Cotton Traders - Dobbies Preston
We're happy to hear that the sales assistant efficiently handled the refund for the size 16 jacket and applied the discount to your new size 14 order. We appreciate you sharing your positive experience.
Ordered online
Ordered online. Took 7 days to get to store. Would of appreciated if had been quicker. Most company's I order from deliver 3 to 4 days.
Having said that what we ordered is of good quality and well made.
25 September 2025
Reply from Cotton Traders - Dobbies Preston
We appreciate your order and are glad the product quality met your expectations. We regret that the delivery took longer than expected. We are looking into how we can improve our delivery times. Thanks for your feedback.
Action Trousers
The extreme helpfulness of the assistant Cheryl in returning an order of 2 pairs of Action Trousers (to big) and issuing a reorder of a smaller sized 2 pairs.
Yet again Cotton Traders stated sizes I find to be over generous but a good well made product never the less.
18 September 2025
Reply from Cotton Traders - Dobbies Preston
We're happy to hear that the assistant was extremely helpful in processing your return and reorder. We appreciate your feedback regarding our sizing, and we're glad you find our Action Trousers to be a good, well-made product.
Comfortable clothing.
I suffer from IBS and cannot wear anything tight across my stomach and waist. I find the Cotton Traders pull on jeans very comfortable.
The staff in Preston are always very friendly and helpful
25 September 2025
Reply from Cotton Traders - Dobbies Preston
Hi Sue
Thanks so much for your feedback , we are happy to hear that our pull-on jeans are comfortable for you. We're also glad you find the staff in our store to be friendly and helpful. Thanks again for your order and review, it means a lot to us.
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