Cotton Traders Reviews 

211,899
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 31,497 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and value of products, finding them comfortable, well-fitting, and appreciating the easy ordering process and reliable service. Many reviewers frequently highlight the swift and prompt delivery of their orders, which often arrive quickly and in good condition. However, some customers noted significant delivery delays, with orders taking longer than expected or even missing items, often attributed to the shipping carrier. A few others also reported inconsistent product sizing, with items being too short or colors differing from expectations, and experienced communication issues with customer service or incomplete orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, fit, and comfort, with many praising items as... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the excellent quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising prompt and quick delivery... See more

Order

Users describe positive interactions with order, highlighting the ease of online ordering and the convenience... See more

Service

Clients share positive opinions on service, consistently praising its excellence and efficiency. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought seersucker shirts. They were good, reasonably priced and as described, which has not always been my experience with Cotton Traders. The picking and delivery took several days, which, in the d... See more

Company replied

Rated 5 out of 5 stars

Been Cotton Traders customers for many years, so am well aware of the quality and value of their clothing ranges. These items came to the usual good standards, competitively priced. Ordering through t... See more

Company replied

Rated 5 out of 5 stars

I've been a customer of Cotton Traders for years. I keep coming back because I'm consistently very pleased with the quality, fit, styling and prices of the goods on offer. I mostly buy clothes, but... See more

Company replied

Rated 5 out of 5 stars

I order quite regularly from Cotton Traders and I never have been disappointed so far. The products are great, of good quality and they are a good fit. There are plenty of promotions too which come u... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

212K reviews

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4.4

All reviews

(211,899)

28,752 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst t shirts i have ever bought £50…

Worst t shirts i have ever bought £50 down the drain. every time I wash them (even on a cool wash) they shrink more, I could sell them as boob tubes the are so short. Also the general fit is terrible. used cotton traders on and off over many years........never again!!!

27 May 2026
Rated 5 out of 5 stars

Excellent quality.

I am very pleased with the quality of the shorts that I bought for dad. Also they wash well. My dad would certainly recommend them.

Yours faithfully.

Susan Bell

21 July 2026
Cotton Traders logo

Reply from Cotton Traders

Many thanks for your lovely review.

I am pleased to hear that the shorts are a good quality and wash well :)

Rated 4 out of 5 stars

Itemwas delivered on time

Itemwas delivered on time, unfortunately it was much too big so returned it and got the refund no trouble. Thank you

21 July 2026
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Reply from Cotton Traders

Many thanks for your lovely review.

I am pleased to hear that the order was delivered on time, I am sorry to hear that the order was too big but glad to hear that the refund process was simple :)

Rated 1 out of 5 stars

I have to date not received my order…

I have to date not received my order from you, it has been sent to my previous address at Clows Top.

22 July 2026
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Reply from Cotton Traders

Many thanks for your recent review.

We are very sorry to hear that your goods are going to your old address.

Please note that we have no control over how web orders are input and we can't amend or cancel web orders once they have been placed. It does state this before the final stage of the checkout.

Your previous address must still be saved in your Address Book on our website so you will need to update this and remove it for future web orders.

If you require any further assistance, please don’t hesitate to get back in touch.

Kind regards,

Jade

Rated 3 out of 5 stars

The polo shirts are good quality

The polo shirts are good quality - rare to find - and the logo is no longer stitched across the left breast but on a label stitch at the welt that can be removed if liked (I do because I dislike logos).

However, the returns procedure is difficult, particularly if an exchange is required as opposed to a refund. A new order has to be generated with another P & P charge plus the returns cost is deducted from the automatic refund that happens even if an item is being exchanged for another size.

The telephone number (an 0844 number) is chargeable unless you are canny and scan the small print to find the customer care team on an 0161 number.

Once speaking to member of this team I have found them to be helpful.

22 July 2026
Cotton Traders logo

Reply from Cotton Traders

Many thanks for your recent review.

I am pleased to hear that the polo shirts are good quality :)

If you do need an exchange order please call our customer care team on 0161 286 4321 and we will be happy to help with this.

I am pleased to hear that you found our customer care team helpful :)

Rated 5 out of 5 stars

Excellent response in dealing with my problem

In error, I purchased an incorrect size and had to return the item for a refund. Cotten Traders 'customer service department' handled this credit payment extreamly well - Many thanks.

22 July 2026
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Reply from Cotton Traders

Many thanks for your lovely review.

I am pleased to hear that our customer care team were able to help with the exchange :)

Rated 5 out of 5 stars

Great experience

Easy order experience and easy to navigate website. Dispatch was quick and great quality items received. Very pleased with service.

22 July 2026
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Reply from Cotton Traders

Many thanks for your lovely review.

I am pleased to hear that you found the website easy to use, the order was dispatched quick and the items received were great quality :)

Rated 5 out of 5 stars

Very comfortable

Prices a bit steep. However, I found Chino cropped trousers that are lovely soft fabric and a perfect fit for me. They are comfortable to wear and look good. Cotton Traders are the only supplier of these that I know of. Reliable delivery and got a good discount this time. Quality product which washes very well.

22 July 2026
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Reply from Cotton Traders

Many thanks for your lovely review.

I am pleased to hear that the Chino trousers are a perfect fit, delivered on time and the discount was a bonus :)

Rated 1 out of 5 stars

Poor quality trousers

4 pairs of gents trousers. Unacceptable quality for all. Poor material and finish
One pair was 48inch waist instead of 36 inch
Trousers were all extremely creased
Badly fitted zips
All were £34 each.
Bought one pair 2 years ago from you and the quality, style and finish was excellent hence purchase of 4 pairs

20 July 2026
Cotton Traders logo

Reply from Cotton Traders

Many thanks for your recent review.

I am sorry to hear of the issues that you have encountered with your order. I will pass your comments onto our buying department.

I will ensure that the order is refunded in full once returned.

I am very sorry for any disappointment caused.

Kind regards,

Jade

Rated 5 out of 5 stars

I came back to Cotton Traders as I know…

I came back to Cotton Traders as I know the quality will be great and again I was not disappointed. I ordered 2 pairs of trousers, different colours, and these arrived safely a few days later. They fit perfectly and the colours are excellent. The quality cannot be faulted. I will return again to Cotton Traders in the future. Very happy to recommend.

21 July 2026
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Reply from Cotton Traders

Many thanks for your lovely review.

I am so pleased to hear that you were not disappointed with the quality :)

Rated 4 out of 5 stars

Ladies tops lovely fit but mens…

Ladies tops lovely fit but mens T-shirts much to long.

22 July 2026
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Reply from Cotton Traders

Many thanks for your lovely review.

I am pleased to hear that the sizing of the ladies tops is good :)

I will pas your feedback onto our buying department with regards to the men's t-shirts being too long.

Kind regards,

Jade

Rated 5 out of 5 stars

My go-to. Great value, great quality, great customer service.

Great value, great quality, great customer service.
I recently ordered some cropped trousers - ideal for paddling in the sea with my granddaughter. One pair was a little "snug". I rang customer services (very helpful) to order the next size up, which I had to pay for - but no postage. I returned the snug pair (free of charge) and received my refund promptly. I am now equipped for the beach! Cotton Traders, you are my go to!

21 July 2026
Cotton Traders logo

Reply from Cotton Traders

Many thanks for your lovely review.

I am pleased to hear of how happy you are with our products and service :)

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