I bought several tops from Cotton Traders 25 years ago. Sweatshirts, t-shirts, long sleeve shirts. Soft, thick, high quality 100% cotton. Never the height of fashion, but well designed, well made, in... See more
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Review summary
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Very pleased with Cotton Traders, started to order for items for Christmas presents, everything is stock I have ordered. Communication is excellent, always send me a E Mail to say they have reciev... See more
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After giving this company one star rating ,the company contacted me by phone. They finally understood my problem with my order. They really went the extra mile to both sort out my problem and their w... See more
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Ordered the coat i liked on line got a 10% discount as a new customer. I choose to have it as collect in store as shop not to far away and good reason to go out received the email telling me my order... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
219K reviews
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Well made clothing
Bought the on trend faux fur jacket and it's just beautiful. Well made, fully lined and hooks rather than press studs which makes it look more attractive when left open. True to size. Ery well packaged. Lady in store was so helpful, tried on in the store as she suggested. Excellent.
31 October 2026
Unprompted review
Prompt delivery only criticism would…
Prompt delivery only criticism would probably buy a lot more but as I am 6ft 2 trousers leg sizes on most only go up to 31inchs ??
20 October 2026
Prompt next day delivery from Evri
Prompt next day delivery from Evri. Lovely colour coat feels nice and comfy to keep me warm and dry. Easy ordering online.
20 October 2026
The trousers always are so comfortable…
The trousers always are so comfortable and fit to size. I have a few pairs now and they’re my staple. Very pleased and recommend.
19 October 2026
Very pleased with the xs size
After a disappointing size small was much too big, the xs is perfect. Love the length, warm lining and big pockets. Sleeves length just right. My order was delivered within a few days.
21 October 2026
Nice quality
Nice quality and fit cropped jeans only downside is the elastic continually twists which is uncomfortable at times.
Staff at Carr Farm try to make you buy something else when you ask for a refund grudgingly give refund
1 August 2026
excellent quality goods .
7 October 2026
Efficient service.
Its easy to order and once the order is placed the parcel arrives within the expected time frame.
20 October 2026
The website is easy to use
The website is easy to use. Product descriptions are explicit and accurate. Details on delivery dates and times are clear and accurate. Products were sensibly packaged. Quality of products is good. Thank you.
20 October 2026
Lydia has great customer service…
Lydia has great customer service helping me bring disabled try some boots on thank you keep it up at Bicester AVE store
21 October 2026
Great value excellent quality and quick…
Great value excellent quality and quick delivery
20 October 2026
Disappointing
I ordered two items, one was fine, good quality but too big, so I had to return it. The second item was not the item I ordered and listed on the invoice, everything about it was wrong - size, colour and style totally wrong! I returned both items in one parcel and the postage for the return was deducted from my refund for each item. I should not have had to pay postage for an item I didn't order.
20 October 2026
May use AI-assist with repliesRead more
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The company and quality of the clothes …
The company and quality of the clothes is good. The delivery is slower than many other on -line shops.
The trousers were returned as although very stretchy, none of the lengths are right for me. I need 30" but they're all in odd numbers,so have to be taken up or let down.
20 October 2026
Reply from Cotton Traders
Hello LynCo,
Thank you for your feedback and we are pleased to hear that you are happy with the quality of our clothing, but we are sorry that our delivery times did not meet your expectations.
Our standard delivery is usually 3 working days, but we do have express and next day delivery available if you would prefer a quicker option.
We also appreciate your comments regarding the trouser lengths, and your valuable input has been shared with the relevant departments for future consideration.
Please accept our apologies for any inconvenience caused.
Kind regards
Carolyn
Customer Support Team
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