I ordered Sloggi briefs which is a favoured product widely available BUT I used Cotton Traders as I had received a discount voucher. However, upon ordering, the discount was not applied. I called cus... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cotton traders clothes are excellent. I have worn their clothes for years, they are hardwearing, very comfortable and excellent fit. I also love their colours and all at an exceptional price. I probab... See more
Company replied
Had a lot of items from cotton traders over the years. Their clothing and footwear is always of good quality and lasts. Website is simple to navigate, easy to find what you want and ordering straightf... See more
Company replied
Never ordered from Cottontraders before but was impressed by advert. Ordered some chinos and shorts for summer not expecting too much. Tried them both on and they fitted perfectly and were great qua... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
213K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cotton Traders
We are delighted to hear that you are pleased with our fast delivery and good value for money. Thank you for your wonderful feedback!
Always a pleasure to shop online with…
Always a pleasure to shop online with Cotton Traders,find there is more choice too.
5 August 2026
Reply from Cotton Traders
We are so pleased to hear that you always enjoy shopping online with us and find a great selection of choices. Thank you for your wonderful feedback!
Service is always excellent
Service is always excellent. I have been a customer for many years and so far I have been very happy with my purchases.
4 August 2026
Reply from Cotton Traders
We're so pleased to hear that you consistently receive excellent service and that you've been a happy customer for many years. Thank you for your wonderful feedback!
Stylish clothing
Stylish clothing, well made, fits well. That, and offering 27" leg as an option I need but hardly ever find makes Cotton Traders my go to.
5 August 2026
Reply from Cotton Traders
We're so pleased to hear you appreciate our stylish and well-made clothing, and that you find the fit to be just right. It's wonderful to know that our offering of a 27" leg option makes us your go-to!
Reply from Cotton Traders
Thank you for your wonderful feedback! We are so pleased to hear that you appreciate our great clothing and excellent service.
Reply from Cotton Traders
We're so pleased to hear that you are happy with our products and service. Thank you for your wonderful feedback!
Absolutely love this skirt prefect…
Absolutely love this skirt prefect length, brilliant quality and the elastic waistband is such a welcome addition, would definitely recommend it to my friends
5 August 2026
Reply from Cotton Traders
Thank you for your wonderful review! We are so pleased to hear how much you love your skirt, especially the perfect length and brilliant quality. It's great to know the elastic waistband is a welcome addition, and that you would recommend it to your friends.
Reply from Cotton Traders
We're so pleased to hear that your online order arrived quickly. Thank you for taking the time to share your positive experience!
Quick and easy to order and make…
Quick and easy to order and make returns if necessary. The cardigan I purchased is very of good quality.
5 August 2026
Reply from Cotton Traders
We're so pleased to hear that you found the ordering process quick and easy, and that returns are straightforward. It's wonderful to know you're happy with the good quality of your cardigan.
Poor delivery
The product is ok and I asked for delivery to my local store which took over a week to arrive.
5 August 2026
Reply from Cotton Traders
Thank you for taking the time to place your review. I am sorry to read that your click and collect order took over a week to arrive. Our stores receive one delivery per week, so depending on the day you ordered and the day of the week the stores receive their order it can take up to 7 days. This is an option for our customers convenience rather than an express delivery service.
Kind regards
Michelle W.
Very pleased with quality of goods and…
Very pleased with quality of goods and accurate delivery notifications
5 August 2026
Reply from Cotton Traders
We're so pleased to hear that you're happy with the quality of your goods and received accurate delivery notifications. Thank you for your wonderful feedback!
Pleased
Very good experience, delivery within 24 hours, comfortable briefs much comfier than boxer shorts wish more colours to choose other than black and ink.
5 August 2026
Reply from Cotton Traders
We're so happy to hear you had a very good experience with our speedy delivery and comfortable briefs! We appreciate your feedback regarding more color options.
Top quality merchandise,value for…
Top quality merchandise,value for money.
would be nice to have a larger outlet in my home town.(Grantham). The one thing I would like to improve is the length of time it takes Evri to deliver.
5 August 2026
Reply from Cotton Traders
We're delighted to hear you're pleased with the quality and value of our merchandise. We also appreciate your feedback regarding a larger outlet in Grantham and the delivery times with Evri. We'll certainly pass on your comments for consideration.
Reply from Cotton Traders
We are so pleased to hear that you experienced speedy delivery and found great value in your purchase. Thank you for your wonderful feedback!
Excellent love the outfits I ordered…
Excellent love the outfits I ordered and bought in sale so even better.
I will definitely buy again
28 June 2026
Reply from Cotton Traders
We are so pleased to hear that you love the outfits you ordered and that purchasing them in the sale made it even better! It's wonderful to know that you will definitely buy from us again.
Shopped on line for jeans
Shopped online for jeans and a lightweight jumper great fit, picked up in store, staff very helpful pointing out last chance sales etc, very polite.
4 August 2026
Reply from Cotton Traders
We're so pleased to hear you had such a positive experience shopping with us online and picking up your items in-store! It's wonderful that your jeans and jumper were a great fit, and that our staff were so helpful and polite.
Very disappointed. All returned
All returned. Poor quality, description didn't match the garment.
Have been buying Cotton Traders garments for many years, so very surprised and disappointed!
31 May 2026
Reply from Cotton Traders
Thank you for taking the time to place your review. I am sorry to read that you were not happy with the quality of the products that you ordered, we value all our customer feedback as this helps us to monitor and improve the products that we sell. I have today passed your comments to our buying team for consideration when making future purchases. I can see from your account that we have already refunded you in full.
We are sorry for any disappointment felt and we hope to improve for you for next time.
Kind Regards
Michelle W.
Its always a good service
Its always a good service. Clothes are really well made and good sizes with loads to chose from
5 August 2026
Reply from Cotton Traders
We are so pleased to hear that you always receive good service from us. It's wonderful to know that you find our clothes well-made and that there's a great selection to choose from. Thank you for your kind feedback.
Easy to order
Easy to order, nice quality affordable items.
Only let down by delivery company Evri, paid for next day delivery, still waiting 4 days later!!
5 August 2026
Reply from Cotton Traders
Thank you for taking the time to place your review. We are sorry that your enhanced delivery failed, I have tracked your order and can see that your parcel was delivered today, I have therefore refunded the enhanced postal charge as this was outside the 24 hour delivery promise.
We are sorry for any inconvenience that this has caused you.
Kind Regards
Michelle W.
Great selection and size range
Great selection and size range. Quality products at affordable prices with quick delivery.
20 February 2026
Reply from Cotton Traders
We're so pleased to hear that you appreciate our great selection and size range. It's wonderful to know you're happy with the quality and quick delivery!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.