Cotton Traders Reviews 

212,593
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 31,451 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and durability of the clothing, often noting items last for many years and maintain their fit after washing. Many people appreciate the straightforward online ordering process and the prompt, efficient delivery service. Reviewers frequently highlight the good fit and comfort of products, along with helpful customer service interactions. However, some customers experienced inconsistencies with sizing, finding items either too small or too large, or not matching descriptions like "super stretchy." A few other people also felt that delivery was problematic, specifically mentioning delays and non-delivery issues often linked to the courier Evri. Additionally, some reviewers noted discrepancies in product color or material compared to online representations, and occasional stock availability challenges.

What people talk about most

Product

Customers consistently note positive experiences with product quality, fit, and value, often describing items... See more

Quality

Reviewers consistently express satisfaction with the quality of products, often describing items as excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the prompt and quick... See more

Order

People report positive experiences with order, finding the online ordering process easy and straightforward,... See more

Service

Customers consistently report positive experiences with the service, often describing it as fantastic, great,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It doesn't crease and It is exactly what I wanted ie a light half sleeved simple and attractive summer cardigan. But I wanted elegant sleeves without the flappy loose look that seems endemic these day... See more

Company replied

Rated 4 out of 5 stars

Good quality and choice. Have returned my first Order as Size not suitable. I have suggested replacing with smaller size to save new transaction and preserve the Promo discount. I did not receive... See more

Company replied

Rated 5 out of 5 stars

Cotton traders clothes are excellent. I have worn their clothes for years, they are hardwearing, very comfortable and excellent fit. I also love their colours and all at an exceptional price. I probab... See more

Company replied

Rated 5 out of 5 stars

Ordered a pair of trousers and was pleased with the quality, fit & delivery. The colour wasn't exactly true as we liked the Thyme shade & they were more closer colour to a lighter green not grey /gree... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

213K reviews

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4.4

All reviews

(212,593)

29,518 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy online ordering but delivery…

Easy online ordering but delivery service RUBBISH (outside company) Items ordered really comfortable and easy to wear. Just a shame about delivery which did not turn up twice then randomly threw delivery over the gate!!😳

31 July 2026
Rated 5 out of 5 stars

Good quality products

Good quality products, sizes accurate, prompt and courteous service, including delivery. Have used my husband’s account to buy good from this company for many years and never had to return any purchases.

30 July 2026
Rated 5 out of 5 stars

Fashionable & trendy

I recommend Cotton Traders for their fashionable clothes line as they are of good quality, they incorporate latest fashion & they have excellent choices for their seasonal trends too.

28 July 2026
Rated 5 out of 5 stars

The shirt that we ordered was good…

The shirt that we ordered was good quality, accurately sized and arrived quickly. The website is easy to use.

31 July 2026
Cotton Traders logo

Reply from Cotton Traders

We're pleased to hear that the shirt you ordered was of good quality and accurately sized, and that it arrived quickly. It's also wonderful to know that you found our website easy to use. Thank you for your positive feedback.

Rated 3 out of 5 stars

Ordering and delivery fine

Ordering and delivery fine, but t-shirt has a hole in it so will be returned

31 July 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for the review, we are sorry to hear that the item arrived as stated.

I have noted your account to ensure a full refund is issued upon return of the item, I have also included the details of your review.

Should you require any further assistance, please contact our friendly Customer Care team on 0161 286 4321.

Many thanks,

Tyler

Rated 5 out of 5 stars

Lovely items- but

Lovely items, arrived quickly but sadly had to go back as they were both far too big. However returning was simple and refund received quickly.

31 July 2026
Cotton Traders logo

Reply from Cotton Traders

We're glad to hear that you found our items lovely and that they arrived quickly. We understand that sizing can sometimes be an issue, and we appreciate your feedback. We're happy the return and refund process was simple and quick for you.

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and delievery.

31 July 2026
Cotton Traders logo

Reply from Cotton Traders

We're pleased to hear you had such a positive experience with our customer service and delivery. Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Cotton traders have good procedures and…

Cotton traders have good procedures and are quick off the mark.Deliveries by Evri have been very trouble free for me so far .Well done both

30 July 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for your wonderful feedback. We are pleased to hear that you find our procedures good and our service quick. It's also great to know that your deliveries have been trouble-free.

Rated 5 out of 5 stars

Cotton Traders, people who get it right!

A few days ago, two pairs of jeans were delivered. The jeans fit, the price was good, and the delivery was both speedy and excellent. Thank you, Cotton Traders.

30 July 2026
Cotton Traders logo

Reply from Cotton Traders

We are pleased to hear that your jeans fit well and that you were happy with the price. It's wonderful that the delivery was speedy and excellent too. Thank you for your kind words.

Rated 5 out of 5 stars

Great choice

Great choice, high quality, well packed and good value.

30 July 2026
Cotton Traders logo

Reply from Cotton Traders

We're delighted to hear that you found our products to be a great choice, of high quality, well packed, and good value. Thank you for your wonderful feedback.

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