Itemx arrived quickly and fitted well. Quality good, as expected. Picked up from nearby store. Only reason not 5 stars is because the gentleman who served me was very pushy . He kept on about using t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality and style of the product - at least what I purchase - is what brings me back to Cotton Traders as a company. I have been purchasing the company's products - admittedly on and off - since... See more
Company replied
I have loved all the items I’ve ordered and they fit just right. However it takes me sometime to make up my mind and you see how many times I log-on. I like natural fabrics especially in the recent... See more
Company replied
Every time I shop at Cotton Traders is exciting. Always have new items. Easy to order. Quality always reliable, good quality & fast even with standard delivery. Returns just as easy but don't usually... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
214K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cotton Traders
We’re so pleased to hear that you appreciate good quality clothing and excellent service. Thank you for your positive review.
Reply from Cotton Traders
Thank you for your positive feedback. We’re so pleased to hear that you found our service and quality to be very good.
Reply from Cotton Traders
We’re so glad to hear you prioritize sustainable choices like cotton. We appreciate your positive feedback and commitment to the planet.
Very simple ordering
Very simple ordering, extremely quick delivery and exactly what I wanted. The trousers are very good quality and are a perfect true to size fit
13 August 2026
Reply from Cotton Traders
We’re so pleased to hear that your ordering experience was simple and that delivery was quick. t's wonderful to know that the trousers are of very good quality and a perfect true-to-size fit. Thank you for your positive review.
Have been buying basic clothes from…
Have been buying basic clothes from Cotton Traders for many years. The quality is always reliable, even if the colours were often not my choice. Lately they have branched out and now offer a variety of styles & fabrics, which seem to have pushed out the original basics. Sadly, there was nothing in the latest brochure that I was looking for.
4 July 2026
Reply from Cotton Traders
We truly appreciate your long-standing loyalty and feedback. We understand your preference for our original basics and are sorry to hear that our latest brochure didn't have what you were looking for. We are always evolving our collections and value your input.
Shopped with cotton traders for…
Shopped with cotton traders for decades. Quality products and service.
7 July 2026
Reply from Cotton Traders
We are so pleased to hear that you've been a loyal customer for such a long time and that you consistently appreciate the quality of our products and service. Thank you for your wonderful feedback.
Reply from Cotton Traders
We’re so pleased to heat that everything was fitted correctly and that you found our service to be very quick. Thank you for your positive review.
Reply from Cotton Traders
Thank you for your positive review. We happy to hear that you found the ordering process easy, are happy with the quality and that your delivery was on time.😊
A very satisfied customer
I bought a lovely pair of sandals in the sale. They are a perfect fit and very comfortable and excellent quality.
Ordering was simple and delivery on time.
I have ordered many items from Cotton Traders over the years and never been disappointed.
13 August 2026
Reply from Cotton Traders
We’re so pleased to hear how much you love your new sandals, and that they are a perfect fit, very comfortable, and of excellent quality. It’s wonderful to know that ordering was simple and delivery was on time. Thank you for your positive review.
Reply from Cotton Traders
Thank you for your positive review. We’re glad to hear you had a positive shopping experience with us.
Reply from Cotton Traders
Thank you for your positive feedback. We’re so pleased to hear you’re happy with your sandals and that they were just as you expected.
Rubbish next day delivery by Evri
Ordered with next day delivery since wanted to go on holiday. Had email saying it would be deluvered by Evri. Heart sank and was proved correct. Wasn't delivered until 3 days after. Phoned and agent apologised and I was told it would be refunded. Then get a message saying £3 would be credited when fee was £6.99. Another phone call and was told normal delivery was £3.99 so would have to pay that whatever. No allowance for inconvenience and poor initial information. Customer service could be improved and use a better firm than Evri!
14 August 2026
Reply from Cotton Traders
Thank you for taking your time to leave a review. I’m sorry to hear about the significant delay in your delivery and the subsequent issue you experienced with the partial refund for the delivery charge. Your comments about our delivery partner and the initial information provided are very valuable, and we are always looking for ways to improve our service. I have today issued a further refund of £3.99, back to your original payment method, please allow 3-5 working days for it to show.
Kind Regards
Hannah
Very Pleased
My order arrived quickly. I was very pleased with my dress - lovely design and well made.
14 August 2026
Reply from Cotton Traders
Thank you for your wonderful feedback. We’re so pleased to hear that your order arrived quickly and that you were very happy with the lovely design and quality of your dress.
Polo shirts
Ordered 4 polo shirts for my husband. True to size, great colours, he is happy.
13 August 2026
Reply from Cotton Traders
We’re so happy to hear your husband is pleased with the polo shirts and that the sizing and colours were perfect. Thank you for your positive review.
You were on time
You were on time. I was pleased with the quality of my purchase, therefore would use cotton traders in the future
Many thanks. Xx
14 August 2026
Reply from Cotton Traders
We are so pleased to hear that your order arrived on time and that you were happy with the quality of your purchase. We look forward to you shopping with us again in the future!
good price and fast delivery
14 August 2026
Reply from Cotton Traders
Thank you for your kind review! We are so pleased to hear that you were satisfied with both the price and the fast delivery of your order.
Reply from Cotton Traders
We're so pleased to hear that you are happy with the excellent quality of our products, that they are true to size, and that you appreciate the good colours. It's also wonderful to know that your delivery was fast!
Cannot praise cotton Traders enough I…
Cannot praise cotton Traders enough I nearly always place my orders at your High Legh Garden Centre shop the staff are so nice nothing is too much trouble it’s so easy the staff at Customer Services are excellent as well and the quality is always good thank you Cotton Traders!
23 August 2026
Unprompted review
Reply from Cotton Traders
We are so pleased to hear your wonderful feedback about your experiences at our High Legh Garden Centre shop. It's fantastic to know that our staff are so nice and helpful, and that our Customer Services team is excellent. We're also delighted that you consistently find the quality of our products to be good. Thank you for your kind words!
Easy purchase
Easy to book online and have delivery to Gaerwen. Casual shirts made of a nice soft touch material that does not crease. Price in sale especially attractive.
13 August 2026
Reply from Cotton Traders
We are delighted to hear that you found our online booking process easy and that delivery to Gaerwen was convenient. It's wonderful that you appreciate the soft-touch, crease-resistant material of our casual shirts and found the sale price especially attractive.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.