Itemx arrived quickly and fitted well. Quality good, as expected. Picked up from nearby store. Only reason not 5 stars is because the gentleman who served me was very pushy . He kept on about using t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality and style of the product - at least what I purchase - is what brings me back to Cotton Traders as a company. I have been purchasing the company's products - admittedly on and off - since... See more
Company replied
I have loved all the items I’ve ordered and they fit just right. However it takes me sometime to make up my mind and you see how many times I log-on. I like natural fabrics especially in the recent... See more
Company replied
Every time I shop at Cotton Traders is exciting. Always have new items. Easy to order. Quality always reliable, good quality & fast even with standard delivery. Returns just as easy but don't usually... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
213K reviews
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Easy to order
Easy to order, you know it's good quality and that you won't be disappointed
12 August 2026
Good quality clothing at reasonable…
Good quality clothing at reasonable prices quickly delivered
12 August 2026
All goods purchased just as described…
All goods purchased just as described and good quality. Still awaiting free gift though!
23 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cotton Traders
Thank you for your review!
We are glad to hear that the product was as described and fit well.
Reply from Cotton Traders
Thank you for your review!
We are glad to hear that your products were delivered quickly and as described.
Delivery very quick after you order and…
Delivery very quick after you order and the clothes are good quality. Haven’t worn the dress yet as it has been too hot and it has sleeves but looking forward to wearing it.
10 August 2026
Reply from Cotton Traders
We're so glad to hear your delivery was quick and that you're happy with the quality of the clothes! We hope you enjoy wearing your new dress when the weather cools down.
Reply from Cotton Traders
We're so glad to hear that everything arrived promptly! Thank you for your positive feedback.
Easy return.
Easy return.
Reordered a larger size, delivered promptly,re Imbursed also promptly.
The item was a discounted men’s cardigan.
Not only inexpensive, but of great quality.
Will ow purchase more items in the fly.
11 August 2026
Reply from Cotton Traders
We're so pleased to hear that your return was easy and that the larger size was delivered promptly. It's wonderful that you found the discounted men's cardigan to be of great quality and inexpensive. We look forward to your future purchases!
Love cotton traders
Love cotton traders. Although the last coat i bought was not so well made. China maybe! Go back to whoever made them before.
Love your shops too, our local one in botley has great helpful staff.
Can you do longer trousers in store please.
12 August 2026
Reply from Cotton Traders
Thank you for your review!
We are glad to hear of your positive experience with our staff in store.
Your comments regarding the quality of the coat you purchased have been noted and passed on to our Buying Team for their consideration. I do apologise for any inconvenience caused.
Kind regards,
Alex
Cotton Traders Customer Support
This is not a night dress
This is a night dress. No, it is a pyjama top. Pretty but useless
12 August 2026
Reply from Cotton Traders
Thank you for your review.
I am sorry to hear of your disappointment with the item you purchased.
Having looked into this, I can confirm that you ordered AJ10662 which is a Nightshirt - not a Nightdress.
If you would like to place a new order for a Nightdress, please call our friendly orderline on 0844 844 1111 who would be more than happy to help.
I do hope this is of assistance.
Kind regards,
Alex
Cotton Traders Customer Support
Reply from Cotton Traders
Thank you for your review!
We are glad to hear that you are happy with the trousers you have purchased.
I HAVE had cit
I HAVE USED COTTON TRADERS MORE THAN ONCE AND HAVE ALWAYS BEEN MORE THAN HAPPY ESPECIAL WITH THE DRESSES THANK YOU FOR ASKING
11 August 2026
Reply from Cotton Traders
Thank you for your review.
We are glad to hear that you are happy with the dresses you have purchased.
I ordered what I thought was from…
I ordered what I thought was from Debenhams but got delivered from Cotton Traders. When I tried to return the items for another size even after I called help line I received no help. I have now repacked the items and sent them back at my expense and hope that I will receive my refund. If I bought from Debenhams how come I had no way of returning it to them?
11 August 2026
Reply from Cotton Traders
Hello Krista,
Thank you for your review.
I am sorry to hear of the problems you are experiencing.
I can confirm that Debenham's sells Cotton Traders products. Having looked into this, I can confirm that you placed your order through Cotton Traders - not Debenham's.
Where possible, all refunds are processed within 7 working days of receiving your returned goods. However, please allow the full 14 working days from the date of posting your goods for them to be received at the returns warehouse.
If you require any further assistance, please do not hesitate to get in touch.
Kind regards,
Alex
Cotton Traders Customer Support
Cotton Traders - How to Keep Customers
This Company is the example of getting it right, they have a high street presence as well as being online and this inclusivity goes on with sizing/product variety /ways to receive orders. Staff in my local store are always friendly and welcoming and will offer advice if you want it. I would recommend Cotton Traders to anyone without hesitation, they offer a quality product for a fair price and no hassle if you need to return anything (as good as M&S),
11 August 2026
Reply from Cotton Traders
Thank you for your kind words!
We are glad to hear that you are happy with the service you have received in store and that you are happy with the products you have purchased.
Reply from Cotton Traders
Thank you for your review!
We are glad to hear that your goods were delivered on time and that you are happy with them.
Very pleased.
Have had three pairs of shorts and linen trousers recently. All very good quality, easy to order and quick delivery,
Very pleased.
12 August 2026
Reply from Cotton Traders
Thank you for your review!
We are glad to hear that your goods were delivered on time and that you are happy with them.
I was happy with my parcel and…
I was happy with my parcel and delivered right on time
12 August 2026
Reply from Cotton Traders
Thank you for your review!
We are glad to hear that your goods were delivered on time and that you are happy with them.
Reply from Cotton Traders
We're glad to hear that your products were delivered promptly and thank you for sharing your positive experience with us 😀
I’m too small.
The clothes I ordered came swiftly and as i requested. Quality was good but as I am under 5 foot the shape was all wrong for me. Sadly I had to return them.
11 August 2026
Reply from Cotton Traders
Good afternoon,
Thank you for your review of the Crop Jeans. and we are sorry they were not suitable.
We have replied to your previous review, advising a full refund will be issued when they are received in our Distribution Centre.
Kind regards
Carolyn
Cotton Traders Customer Support
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