Cotton On Group Reviews 

only return method is evri parcel shop. not very helpful when you live on an island without it

I recently bought a pair of sunglasses from Cotton On and unfortunately, they broke after just a few days of use. I was quite disappointed at first, especially since I was traveling and not in Australia where I originally purchased them.

However, I contacted by email their customer service from Bali, and I was honestly surprised by how smooth the refund process was. They handled everything professionally, and I got my refund (bank transfer).

Even though the product didn’t meet my expectations, the way they resolved the issue showed that Cotton On cares about its customers. I really appreciated the fast and helpful response. I’d definitely shop with them again.

Was slightly scared after coming on here after placing an order and seeing all the bad reviews but I had a great experience with Cotton On. All the products I bought fit me, and their halter neck top is double lined which is a huge plus. Only thing was that one of my tops was too small in terms of bust, but that's my fault. Also, my delivery speed was super quick, in like 2 days, so yeah this was a 10/10 experience and will be buying from them again!!!

Returns process is an absolute joke, took my item back to store to return it where they told me they couldn’t accept the return??? then told me i had to pay £2 to print a postage label and send it off with evri when online i was given the option to return to store. never ordering again, now reading reviews im worried i will never receive a refund.

These guys are a joke, still waiting for a refund over a month later. Rarely get a response from emails. I have sent all tracking info they even say they have now located it... still no refund!

Quality not so great and prices are inclining.

The new slipknot shirts are dogshit
The quality is awful, they are orange, the necks are stretched and they want $40 for them?
I refuse to buy anything from cotton on
Do better and up your quality
This is a disgrace

useless, do not process returns so you will never get your money back, do yourself a favour and dont use them ever

Cotton:ON Singapore has stopped shipping to Canada for the last 4+ months for no reason. I've contacted them umpteen times only for them to give me no answer about IF and WHEN they will resume shipping to Canada. So disappointed, I had a whole cart full of products I wanted to order from them and I've been waiting all this time for an answer. Really disrespectful to your international customers that can't get these products elsewhere.

In general the quality keeps declining and the prices inclining. Bought for instance this recycled “green” bath suit and it is almost impossible to remove the superglue from the hygiene sticker! Super annoying! Got a fee more instances where I thought wow nice- after one wash (and yes not too hot) it looked like 10 years worn….

The negatives reviews I saw after making a purchase left me concerned but I needn’t have worried. I ordered 2x crew sweatshirts through LTK link on Instagram and the jumpers arrived swiftly, fit perfectly (I’m a UK12 and ordered a M for a slightly oversized fit), the fabric is soft and a good thickness. Overall seem good quality. I would recommend Cotton On and will shop with them again 👍🏻

Bought the women's platform slides, absolutely tore up my feet within minutes of wearing them, I now have bloodied feet that require dressings till I heal. Will be seeking a refund

never received gift card, customer service no help at all.

Seems like total scam. spoke to customer support several times, empty promises only.

I used to work for this company many years ago no idea what has happened but will never shop there again.

Be careful when shopping online as you likely will not receive your order and be unable to get a refund.

If I could give zero stars, I would. Never do business with them. I ordered two items from Cotton On,a t shirt and a hoodie. The t shirt was delivered along with a $5 sale top I did not order. It is over a month since I mailed back the $5 sale top and am still waiting for a refund. I can't even describe the chat dialogues I have had with their customer service, which is the most inept and rude I have ever dealt with by far. They don't even have a customer service number which is working. I feel as if I've been robbed. The absolute worst!!!!!!

hoodie came in a much different colour than shown on the website!! do not buy from here!

they charge more if you purchased in store
I made a purchase at Top Ryde Cotton On today and i found out if i purchased the same thing online,it is $10 cheaper.
i went online chat with them and they dont care, it's a scam

I have just been into the shop and purchased several notebooks in the sale. When I got home I realised I had been overcharged, as the price on the back of the notebooks was less than on the till receipts.

Really love the company and their products, but knock off 2 stars for using Evri who are unreliable and never deliver on time

Worst customer service ever. Literally

I should of know better… apparently my order has been sitting in the same location since I ordered it… zero communication.. lesson learned