Cotswold Country Hats Reviews 

111
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful products, noting the exceptional quality, stylish vintage designs, and comfortable fit of the hats they purchased for various special occasions. Consumers also enthusiastically appreciate the prompt shipping, fast delivery times, and careful packaging, ensuring that all items arrive safely and precisely on schedule. Though some customers occasionally needed to exchange hat sizes or adjust delivery details, the helpful support team handled these requests efficiently and without extra cost. Many buyers consistently mention the professional service, stunning options, and express strong satisfaction with their overall online purchasing journey.

What people talk about most

Product

Customers consistently note positive experiences with the product, highlighting the exceptional quality,... See more

Quality

Reviewers highlight high satisfaction regarding product quality, expressing delight with the beautifully... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast and efficient service, and excellent products. I ordered a Harris tweed Baker boy cap in Large and Extra Large sizes, as I’m borderline between the two size wise. The L was the best fit, so I ret... See more

Company replied

Rated 5 out of 5 stars

Really excellent product and exactly what I was after. Great quality, as good as those much, much more expensive. Good sizing and fits perfectly. Delivered bang on schedule. Highly recommended.... See more

Company replied

Rated 5 out of 5 stars

I got a 2 hats for my uncle 1 leather cowboy hats and a trilby along with a feather brooch separately.. can’t explain it any other way other then him being delighted. He always has a smile on his... See more

Company replied

Rated 5 out of 5 stars

Perfect hat, great customer service too. Had to change delivery type for a birthday present date. Called and no problem at all. First class knowing I had the reassurance of being able to return if s... See more

Company replied


Company details

  1. Hat Shop
  2. Fashion Accessories Store
  3. Headwear Store

Written by the company

Exceptional service. Quality hats. Fast UK delivery. Cotswold Country Hats is a UK-based online hat specialist, located in the Cotswolds, offering a wide range of hats and caps for all styles and occasions. We pride ourselves on exceptional customer service, with friendly, knowledgeable support available by phone and email, along with fast, reliable UK dispatch. With a focus on quality, value, and customer care, we aim to make every purchase a positive experience. Whether you're looking for everyday wear or something special, we’re here to help you find the perfect hat. Our collection includes Top Hats, Bowler Hats, Homburgs, Trilbys, Fedoras, Pork Pie Hats, Panama hats, Flat Caps, Baker Boy / Newsboy Caps, Bucket Hats, Bush Hats, Straw Hats, and hats for the races, in a range of materials including wool, cotton, linen, tweed, wax, and leather. Visit our website to explore the full range.


Contact info

4.8

Excellent

TrustScore 5 out of 5

111 reviews

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No recent history of asking for reviews

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4.8

All reviews

(111)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Five star

Ordered a present for my wife.Dispatched quickly but tracking did not update. A week later - was around black Friday - Phoned customer service. Was told straight away the item must be lost and another would be sent. Two days later had the item. Great customer service and a good quality hat. Thanks

5 December 2023
Unprompted review
Rated 5 out of 5 stars

The Customer service was excellent when…

The Customer service was excellent when parcel was stuck at the Royal Mail. A replacement hat was organised for next day delivery which in the end wasn’t required as the hat arrived a few hours after chasing it. Postage was refunded which wasn’t really necessary. The hat was excellent too.

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Bought a Indiana Jones Trilby

Bought a Indiana Jones Trilby. Am very pleased with the quality of the hat. It looks really great and is very good value for money. Would recommend them with confidence to friends & colleagues. Thanks😊🌴

28 July 2023
Unprompted review
Rated 5 out of 5 stars

Adventurer bush hats…

Had been looking at leather bush hats in shops and markets for ages but couldnt find anything that looked quality. Came across Cotswold Country Hats online so thought give it ago and buy online. I am si glad I did my hat is just what I had been looking for well made good quality good price. I am so pleased with it and I have had a few comments on it too all positive.

30 December 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful hat

Ordered a black fedora with feathers , arrived promptly and is beautiful , highly recommend the hats here ..I don’t want to take it off , I love it ….

27 February 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding quality products

Outstanding quality products, if you want poor quality and cheaply made attire then shop elsewhere.
I shall be returning to this company many times in the future and customer service were excellent when I made a mistake on my original order.

12 October 2022
Unprompted review
Rated 5 out of 5 stars

Very very happy

Ordered a grey pork pie hat with a diamond crown. Was hard to find, saw it on this webpage. Had never heard of them before. Arrived today. Exactly what I wanted. Looks like amazing quality, fits perfect, very happy

27 October 2022
Unprompted review
Rated 5 out of 5 stars

Premium hats for an affordable price

Premium hats for an affordable price. I've gone through so many hats over the years, but the ones I've bought from Cotswold Country Hats stand the test of time. They always look stylish and new and are a great addition to any avid walker like myself :-)

31 May 2022
Unprompted review
Rated 5 out of 5 stars

Truly amazed🙂

ain’t done a review before so please bear with me. I’ve just read “Guidelines for Reviewers”.
So I’ll do me best….
I do love my headwear, be it a hat, cap, bandana, or even a four knotted handkerchief…and yes I am bald, but that ain’t an issue, I just feel I look well handsome (imagine a mix of Beckham and Merrick, probably more towards the later to be fair) and a tad bit taller with something on me head!
When I’ve visited a city or a town throughout my life, the first store I’d patronise was always a millinery. I’ve been known to peruse and purchase from the very best suppliers around Europe, nay the World. Money has been no object when it’s come to getting the very best head adornment.

Then I got married and had kids. Which pretty much buggered me flamboyant spending and self indulgent fascination with headwear.

Many years have passed since I’ve spoilt meself to a new hat, but, what with me niece’s and daughter’s wedding approaching far too bleed’n fast and my face starting to resemble Alan Sugar’s scrotum, I decided to indulge and attempt to recapture my long forgotten youth.

I only went and found Cotswold Country Hats On-line, didn’t I!
I was excited as someone who’s just found his wife’s Credit Card PIN number.
Their eclectic range was astonishing for lady’s, young and old and gents, young and old. They even had something that would fit my battered head! I chose the Homburg (a favourite of mine ever since, as a child, I first saw Al Pacino in the Godfather).
But then I saw their prices….and said “It’s gunna be s***e!”. I actually said that out loud! Which probably was not the best thing to say as I sat down with my lovely wife to eat me tea.
However, when the said lady left (the room, not the marriage), I proceeded to measure me head with a tape measure I found in that drawer we all have, but rarely dare open. It was bright orange and purchased from a well known DIY store… oh, and metal. If I dare to give any advice to the reader who has managed to get this far.. I strongly recommend that this method is not followed and please follow the instructions on-line because it has been known for fools to lose ear tops and eyebrows!

Then it only went and bloody arrived, didn’t it!!
Perfectly packaged befitting such an item and how very wrong was I? Truly astonishing quality for a truly bargain price!
(In the past I’ve paid the same amount but with another zero on the end for no better a hat).
Oh, how beautiful it was, but not on my head, cos I’d miss measured.
With a tear in me eye and naked pate, I emailed CCH, regretfully requesting a return. To my astonishment a very kind lady/gent going by the name of Nicky replied in no time at all. Assured me I wasn’t the fool I thought I was and not to worry cos “they have to deal with people like meself all the time.” A replacement or full refund was offered with no questions asked?
Amazing service given with humour and empathy.
I do believe an affordable amount of my heart has been lost to Cotswold Country Hats and Nicky.
So, yes, I am sat typing this nonsensical twaddle realising what an ass I am, but looking ********* gorgeous and handsome in my new quality Homburg Hat!

Indulge and Smile…I promise you, you will not be disappointed.
Sincerely,
DazGarbo🙂

26 May 2022
Unprompted review
Rated 5 out of 5 stars

Trilby Pennsylvania

Husband had been looking for trilby I saw company online and made order. Excellent site easy to follow advice on measuring. Order made one morning and received next afternoon well packaged. The hat is well made and is top quality. So good husband looking to make further purchases from them and would highly recommend. How refreshing to find a company that really does quality products and service.

20 May 2022
Unprompted review
Rated 5 out of 5 stars

Shopping online today

Shopping online today, after experiencing sizing issues elsewhere and being completely unsure I got in contact and they were extremely helpful in guiding me through fitment and answering all of my obscure questions!

Highly reccomened Cotswold Country Hats, OUTSTANDING service beyond measure.
…See what I did there!

31 March 2022
Unprompted review
Rated 1 out of 5 stars

Got a hat from Cotswold Country Hats…

Got a hat from Cotswold Country Hats even had their tag on it payed £27.95 not including p&p.
When I look at the tag sown into it it says “Denton Hats” I looked then up and the same hat on their site is £20!😡

8 March 2022
Unprompted review
Cotswold Country Hats logo

Reply from Cotswold Country Hats

Sorry to see this review. I have checked online and can't see this style for £20. Maybe the customer found a similar style. This particular style is an excellent quality hat and it's well worth the price. Customers are always welcome to return items for a no quibble refund.

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