Very pleased with this hot water bottle with its lovely soft cover. The thickness of the fleece makes the hottie a very comfortable temperature; you could even hold it against bare flesh. The thick co... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The item seems well-made and looks like as advertised However, I did write to the company about the instructions for filling the hot water bottle as I feel they are misleading and potentiall... See more
Company replied
I liked the idea of this being a British company and wanted to support it. I had some issues so I reached out to the company after their comment on my original review. My item was replaced, very quick... See more
Company replied
This is my first purchase from Cosy Panda . The hot water bottle was a Christmas gift for my wife , hence the delay putting the review up . She loves the feel of the cover and the bottle... See more
Company replied
Company details
Written by the company
We use natural & sustainable materials to create luxurious hot water bottles & UK handmade covers to help people stay warmer for longer. All our covers are handmade in Wiltshire from a range of unique insulating materials. We have a growing range of products, including: mini hot water bottles, 2L hot water bottles, long hot water bottles and also portable 1L hot water bottles and soothing wheat wraps.
Contact info
Snows Farm, Slad, GL6 7QE, Stroud, United Kingdom
- 07419825854
- cosyteam@cosypanda.com
- cosypanda.com
4.8
Excellent
179 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing!! Tell all your friends!!
Not only are the hot water bottles cosy and gorgeous, AND stay hot all day/night, but the customer service is amazing!!! Telling all my friends 🥰
2 December 2023
Unprompted review
Reply from CosyPanda
Thanks so much for sharing Mrs Parkes, so glad that you are a fan of CosyPanda and the team
Cuddly, but not warm all night
Appreciated eco-friendly package; used day it was unpacked. Was somewhat disappointed that the hwb did not stay warm all night as one review stated
24 November 2023
Reply from CosyPanda
Many thanks for sharing Margaret. We hope that it is at least keeping you warm and snug for most of the night.
Lovely cosy hot water bottles
Lovely cosy hot water bottles. I bought two (mini and normal size). They’re always still warm in the morning so you can snuggle up all night. Love them
22 November 2023
Reply from CosyPanda
Many thanks Hannah, so glad that they are keeping you warm and snug.
Beautiful packaging
Beautiful packaging. So soft and cosy! The softest material ever and retains the heat better than any other hot water bottle.
We will definitely use this during the cold and winter months. We will be recommending to family and friends. Very happy!! Thank you CosyPanda.
1 December 2023
Unprompted review
Reply from CosyPanda
Many thanks for sharing Kate and Katie, so glad that you are enjoying your bamboo bottles.
Cosy panda is cosy indeed
Cosy panda is cosy indeed. I ordered 9 with names on, and love them so much that i ordered 5 more, including one for myself. Exceptional quality with environmental credentials. Brilliant 👏
30 November 2023
Unprompted review
Reply from CosyPanda
Many thanks for your review Vicky and your continued orders. So happy you like our embroidered bamboo bottles.
Reply from CosyPanda
Thanks so much for sharing Anna, so glad you like your CosyPanda hot water bottle.
Glorious bundles of soft coziness!
13 November 2023
Reply from CosyPanda
Many thanks for sharing Bridgette, so glad you are enjoying them.
Amazing product!
Amazing product!
Lovely quality, snuggliest material and retains the heat right through til morning. Cosy panda? More like cosy human! I’m going to be buying these for the whole family this Christmas!
25 November 2023
Unprompted review
Reply from CosyPanda
Thanks so much for your kind review Venetia. Hope to keep your family warm through Christmas
Fantastic quality and long lasting
Ordered two children's unicorn hot water bottles for my girls and they literally won't put them down. Great quality products that give off the perfect amount of heat all night. Works Google recommend
23 November 2023
Unprompted review
Reply from CosyPanda
Thanks so much for sharing Dan. So glad that your girls are liking their CosyPanda bottles.
Disappointed
I was excited about product, but I am disappointed with the design. There’s no easy way of keeping the neck of the cover dry when emptying the hot water bottle. I was expecting the cover to have some way of removing the hot water bottle for washing or when the hot water bottle needs replacing. For the price of the product I’m not happy that these things haven’t been considered in the design of the cover.
15 November 2023
Reply from CosyPanda
Hi Samantha, I am very sorry to hear that you are disappointed with the design, I hope at least the bottle and cover are keeping you warm and cosy.
Regarding the design we tested various options and in the end decided to go for a roll neck design so that all the rubber bottle is covered and insulated, meaning a nicer feeling and no lost warmth.
This does mean removing the bottle can require a little bit more effort so please find a link below to a post I just created on how to empty and remove and replace the cover, with videos
https://www.cosypanda.com/blogs/cosy-blogs/how-to-empty-remove-a-hot-water-bottle-cover
Reply from CosyPanda
Many thanks for sharing Marie, makes us very happy.
very speedy delivery and communication…
very speedy delivery and communication regarding order.
Pleased with products - lovely quality
5 November 2023
Reply from CosyPanda
Thanks so much for sharing Ginny - very glad you like your bottle
Sustainable product and excellent customer service
Since the day I got this hot water bottle I am using it every single day. I have a 2L one and it stays warm all night, I don’t think I could live without this in winter. The cover is so soft and the actual water bottle part is made of natural rubber which is really sturdy. Plus they have lots of sustainable commitment which I really appreciate. Also they have an excellent customer service! They’re really friendly and accommodating, I lost the stopper for the water bottle and they sent one right away. Cosypanda is such a great brand I am recommending it to all my friends now. If I ever need a new hot water bottle I will definitely purchase it from Cosypanda.
14 November 2023
Unprompted review
Reply from CosyPanda
Many thanks Kyorie, we really appreciated your detailed review and so glad you like our products
Ordering process was clear and easy and…
Ordering process was clear and easy and item delivered promptly
4 November 2023
Reply from CosyPanda
Thanks for your review Gil, glad it was an easy process for you
A good experience for the purchase with…
A good experience for the purchase with your company. Thank you very much
1 November 2023
Reply from CosyPanda
Thanks Bruno for sharing, hope you enjoy your bottle
High quality product
Lovely, high quality hot water bottle. I bought it for my kid, who has chronic pain, so that we don't have to refill it so often.
1 November 2023
Reply from CosyPanda
Thanks so much for sharing Marie, really hope it is helping your kid.
Very happy with the 3 set hot water…
Very happy with the 3 set hot water bottles. Timely arrival. Thank you.
29 October 2023
Reply from CosyPanda
Many thanks for sharing Parek. Great choice as well
Great product and was delivered really…
Great product and was delivered really quickly
31 October 2023
Reply from CosyPanda
Many thanks Judy. Important that these things arrive on time now the cold has arrived we feel.
Highly recommend this company and…
Highly recommend this company and product. Great customer service, good quality and speedy delivery. I bought the children’s dinosaur hot water bottle and it is gorgeous.
27 October 2023
Reply from CosyPanda
Thanks so much for sharing Garry, so glad that your children are enjoying their dinosaur bottles.
Reply from CosyPanda
Thanks so much for sharing Ned. Very glad that you are enjoying your long bamboo hot water bottle.
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