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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly noting the well-made hot water bottles and their soft, cozy covers that retain heat for extended periods. Many consumers appreciate the efficient delivery service and the overall positive shopping experience, highlighting the ease of ordering and prompt communication. However, some people were dissatisfied with specific aspects, such as loose stitching on a cover or difficulty cleaning the cover without getting the bottle wet.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often describing it as a "game changer" and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the quick delivery times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with this hot water bottle with its lovely soft cover. The thickness of the fleece makes the hottie a very comfortable temperature; you could even hold it against bare flesh. The thick co... See more

Company replied

Rated 5 out of 5 stars

The item seems well-made and looks like as advertised However, I did write to the company about the instructions for filling the hot water bottle as I feel they are misleading and potentiall... See more

Company replied

Rated 5 out of 5 stars

I liked the idea of this being a British company and wanted to support it. I had some issues so I reached out to the company after their comment on my original review. My item was replaced, very quick... See more

Company replied

Rated 5 out of 5 stars

This is my first purchase from Cosy Panda . The hot water bottle was a Christmas gift for my wife , hence the delay putting the review up . She loves the feel of the cover and the bottle... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Home Goods Store

Written by the company

We use natural & sustainable materials to create luxurious hot water bottles & UK handmade covers to help people stay warmer for longer. All our covers are handmade in Wiltshire from a range of unique insulating materials. We have a growing range of products, including: mini hot water bottles, 2L hot water bottles, long hot water bottles and also portable 1L hot water bottles and soothing wheat wraps.


Contact info

4.8

Excellent

TrustScore 5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I love supporting businesses like Cosy…

I love supporting businesses like Cosy Panda. You can tell the effort that they've gone to throughout the order experience and down to the hot water bottle itself, obviously.
This is our second, long Teddy hot water bottle. The quality is outstanding and the fact is that this stays warmer for longer. The teddy is also versatile- it's the good thing about the longer version- put it around you on the couch or use it to warm the bed. Ticks all the boxes for winter.

3 December 2024
Unprompted review
CosyPanda logo

Reply from CosyPanda

Thank you so much Nicholas for the review and your second order!

Rated 5 out of 5 stars

best hot water bottles out there!

Would never buy a hot water bottle from anywhere else!!
There’s quality is brilliant, they do not burn your skin and the softness stays even after washing! Highly recommend!

2 December 2024
Unprompted review
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Reply from CosyPanda

Many thanks Alix

Rated 1 out of 5 stars

Keep sending emails hard sell and slow…

Keep sending emails hard sell and slow delivery

22 November 2024
CosyPanda logo

Reply from CosyPanda

Hi Miss Watson,

While we appreciate all feedback and we are always looking for ways to improve and keep all customers happy, I do feel this 1* review is extremely harsh. I have looked at your order details and see that you ordered on Friday 22nd just after 6pm and selected our standard delivery service (Royal Mail Track48) and it arrived on Monday 25th at your address, just after 4pm, I’m not sure how much faster this could have been, even if you had selected our express service.

Regarding the emails, I agree that there is a balance with how many different customers want to receive and so we have a clear unsubscribe option at the bottom of all of them.

While feedback is welcome and appreciated and I always want to find ways to improve, I am sure you will understand that I am protective of the small business that we have built.

Regards,
Freddie

Rated 5 out of 5 stars

Excellent gift for mum

Bought one for my mum, she loves it. One of life’s simple pleasures but super high quality and very cuddly.

29 November 2024
Unprompted review
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Reply from CosyPanda

Thanks Julian, really happy your mother loves her bottle and cover

Rated 5 out of 5 stars

Great product and efficient delivery

Great and efficient delivery, been perfect for the last week when the weather has turned!! Also protects against that horrible hot plastic feel from normal hwbs

2 June 2024
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Reply from CosyPanda

Thanks so much for saying Edmund, very happy that they are keeping you warm this winter

Rated 5 out of 5 stars

Kid’s winter bike ride accessory

It’s so pretty and feels very high quality. I give it to my son to wear when I bike him to school in the morning and it makes it so much more pleasurable to do his morning commute. It’s made our dark winter mornings less stressful.

11 November 2024
Unprompted review
CosyPanda logo

Reply from CosyPanda

Thanks so much for sharing Anna and this is a fantastic use case

Rated 2 out of 5 stars

The cuff looks lovely but is quite…

The cuff looks lovely but is quite bulky. It makes filling the bottle with hot water a little risky as it’s hard to grip the bottle safely.

15 November 2024
CosyPanda logo

Reply from CosyPanda

Hi Sue, thanks for sharing and I am sorry that you are finding the bottle hard to fill with the roll neck design covers. We have opted for this style of cover as it not only looks nicer (in our opinion) but it means all of the natural rubber bottle is covered after filling. Please find a link below to an article we made and a video for how to fill up your bottle with the cover on.
https://cosypanda.com/blogs/cosy-blogs/how-to-fill-a-hot-water-bottle

Rated 5 out of 5 stars

Love these

Love these, bought a couple last year already and now gifting to other family members

3 November 2024
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Reply from CosyPanda

Many thanks Daniela, so glad to read this

Rated 5 out of 5 stars

Nice product and packaging.

Quickly dispatched, well packaged and a lovely product. Very happy.

11 October 2024
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Reply from CosyPanda

Thanks so much for sharing and we are delighted that you are very happy

Rated 5 out of 5 stars

Cosy by name cosy by nature

Hot water bottles are an odd thing but they are lovely as the weather becomes cooler.
The company has a splendid selection of designs and they supply spare bottles as the life span is 2-3 years from purchase which makes it useful I wonder if the bottles can be returned to be made into new bottles?

11 October 2024
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Reply from CosyPanda

Thanks so much for your kind words Mr E. Unfortunately we can't yet transform old bottles into new ones but this is a dream/long term goal of mine

Rated 5 out of 5 stars

Great product and customer service

Great product and customer service. I have the bamboo cover and sue it at night as I can get very cold no matter how thick the duvet, and the water is still warm (steaming in fact) when I empty it in the morning.

26 September 2024
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Reply from CosyPanda

Many thanks for sharing HPap, very glad that you like your bamboo bottle

Rated 5 out of 5 stars

Happy customer

Clear descriptions of the products on the website. Great communication around order and very satisfied with the product added to which money is going to support an endangered species. Thank you

23 September 2024
CosyPanda logo

Reply from CosyPanda

Thanks for sharing Rachel, really glad you are happy with your hottie

Rated 5 out of 5 stars

It is the most random thing ever

It is the most random thing ever! I have never paid so much for a "Hot Water Bottle" .....BUT O my word it is worth every penny. It feels a little odd when you fill it with hot water because it feels a little as if the cover sweats a bit but then it is amazing.

It can only be down to the amazing cover and the way it distributes the heat, it stays so warm, all night. None of this cold hot water bottle in the night stuff, I have even forgotten to empty it in the morning and it is still warm on the following evening.

Amazing and worth every single penny

13 September 2024
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Reply from CosyPanda

Wow! Thanks for such a wonderful review Sue, we are so glad that you are this happy with your bamboo cover.

Rated 5 out of 5 stars

Overall experience of buying from CosyPanda was positive.

Bought an insulated hot water bottle. Buying it was a straightforward procedure & it was delivered on time. Product looks good quality, although I've not used it yet because of the warm weather. Overall experience of buying from CosyPanda was positive.

13 June 2024
CosyPanda logo

Reply from CosyPanda

Thanks so much for sharing Bob, we are very happy to hear that the process was easy for you and hope you enjoy your bottle when the chill comes.

Rated 5 out of 5 stars

Long Bamboo Hot Water Bottle

I bought the Long Bamboo Hot Water Bottle and it was a lifesaver this winter. Its length meant my girlfriend and I could use it simultaneously while relaxing on the sofa—super handy for those chilly nights!

8 January 2024
Unprompted review
CosyPanda logo

Reply from CosyPanda

This is great to hear Hugh, thanks so much for sharing

Rated 5 out of 5 stars

Brilliant

Brilliant quality product. Excellent customer service.

26 April 2024
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Reply from CosyPanda

Thanks Aidan, so happy to read this.

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