While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The first Napper I received had a faulty zip. I contacted their customer service department who were very helpful and sent a replacement promptly without any fuss. I was very impressed especially having read some of the negative reviews. Excellent service.
Excellent service, we had a small issue with the item but was resolved very quickly and easily by Michael.
Would highly recommend!
Although the delivery service struggled to find our address, the cozy napper team (Michael in particular) helped solve the issues very quickly and efficiently, sending a new one the same day that I reported the issue. The product is great and the customer service is even better! Thank you!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
