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Company details

  1. Heating Contractor
  2. HVAC Contractor

Written by the company

CosyHome is focused on providing a range of boiler and heat pump solutions, including repairs, services, service packages and installations. Our mission is to deliver quick, efficient, top-quality services to our clients, establishing a reputation for reliability, expertise, excellent customer service and transparent pricing. We are creating a boiler and heat pump installation process that is ahead of its time, taking advantage of technology that is available to make the process as stress free and customer friendly as possible. We will provide a service that people will remember and will tell all their friends about.


Contact info

4.0

Great

TrustScore 4 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vaillant Arotherm heat pump service

Great experience. Jordan and Jack have just finished our annual heat pump service. They did an excellent job, all the necessary checks, cleaned the inside of the unit, and although the pump is still under warranty it gave us peace of mind for another year.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. I bought a wardrobe that required assembly, and not even half of the parts arrived. Yet the order is marked as delivered! Delivered??? At least HALF of it is missing.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Boiler refit

I had Jordan and jack come round to fit a new boiler. They were polite, clean and done an excellent job. Would highly recommend

13 March 2026
Unprompted review
CosyHome logo

Reply from CosyHome

Thank you for your review! We are Glad you are happy with the service and appreciate the feedback.

Rated 5 out of 5 stars

Wonderful work by CosyHome

I highly recommend CosyHome
Jordan and Jack are professional, efficient and extremely knowledgeable.
Also from a woman's perspective, having two trustworthy and amiable men working in your home really means a lot.
The boys relocated my boiler for me and serviced it. They did a great job, and I would use them again without hesitation.

10 December 2025
Unprompted review
CosyHome logo

Reply from CosyHome

Thank you Angie for your feedback and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Great service!

Jordan from Cosyhome came round to service my boiler and it was all just really straightforward. He turned up when he said he would, cracked on with it, and clearly knew what he was doing.

He explained things in a normal, no-nonsense way and picked up on a couple of small things before they could turn into bigger issues, which I appreciated. Boiler’s running spot on now.

Genuinely nice guy as well, which makes a difference. Would definitely recommend him if you need your boiler sorted.

23 March 2026
Unprompted review
CosyHome logo

Reply from CosyHome

Thank you for your kind words we are very grateful and always happy that we can help.

Rated 5 out of 5 stars

Jordan is so thorough

Jordan is so thorough. We discovered to my horror that the previous person who had been servicing my boilers had not properly cleaned them. All working well after some TLC from
Jordan. Jordan is very friendly and Easy to work with. Thank you!

6 March 2026
Unprompted review
CosyHome logo

Reply from CosyHome

We always like to make sure we do things properly at CosyHome! We are grateful for your feedback and are glad that we have another happy customer.

Rated 5 out of 5 stars

CosyHome professionalism

CosyHome's professionalism and communication was second to none their knowledge and care is brilliant
The new boiler and high pressure tank were installed quickly and neatly with any waste tidied away and disposed of.
Thank you Jordan and Jack for your great service.

20 March 2026
Unprompted review
CosyHome logo

Reply from CosyHome

We are glad you feel well looked after by us for your heating needs. customer service is very important to us here at CosyHome.

Rated 5 out of 5 stars

Highly recommend!

I was recommended this company by my mother, I purchased our sofa from Cosy Home, very happy with it. Highly recommend.

17 January 2021
Unprompted review
CosyHome logo

Reply from CosyHome

This is a Review for an old furniture business that owned the cosy-home domain before us. Truspilot has strict rules in place for deleting reviews so we want to make people aware this is unrelated to us.

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