Corendon Airlines Reviews 

Dear Corendon Customer Relations,

I wish to formally complain about the handling of my cabin baggage on my recent flight.

At check-in, my Samsonite cabin suitcase was placed in the baggage measuring device and I was told that its wheels did not fit inside. I accepted that this needed to be checked. However, at the gate, staff recognised me and charged me for oversized baggage despite having no measuring device available there.

I asked how they could verify the baggage was oversized at the gate. I explained that I had completed online check-in and could have gone directly to the gate without stopping at check-in. The staff member replied: “If you hadn’t come to the check-in desk, we wouldn’t have known.”

I find this extremely concerning. I also saw a cabin crew member and other passengers with the same Samsonite suitcase/model.

The incident caused me severe distress and panic. I forgot my passport and subsequently lost a brand-new jacket I had bought the previous day. I boarded the aircraft crying.

Please investigate the incident, explain the basis for the charge, review whether it was justified, and refund the fee if appropriate.

Kind regards,
Zeynep

Always cheap flight rickefs and good service. Best airline for flight to Turkiye.

Easy booking, good prices

Complaint About the Staff at Antalya Airport

I would like to express my strong disappointment and dissatisfaction with the way I was treated by the counter staff at Antalya Airport.

I had purchased 50 kg of baggage allowance. One of the male staff members, a tall man with curly hair, told me that the maximum weight for one suitcase was 33 kg, and that I could put the remaining weight in another suitcase. I simply followed the instructions I had been given by him.

When I explained this to the female staff members and told them that the male employee had instructed me this way, the black-haired female employee refused to take my luggage and supported the blonde-haired employee.

Instead of calmly explaining the situation to me, they started shouting at me in front of the other passengers and repeatedly called me a “liar.” I found this extremely humiliating and disrespectful.

I was not trying to break any rules. I was following the instructions given to me by one of your own employees. If there was a misunderstanding between the staff members regarding the baggage policy, this is not the passenger’s fault.

I strongly believe that passengers should never be shouted at, insulted, or called liars in front of other people, especially when they are simply following instructions given by the airline’s own staff.

This behavior was completely unprofessional and unacceptable. I hope the airline takes this complaint seriously, investigates the incident and the conduct of the employees involved, and takes appropriate action.

Awful airline. Awful costumer service. Avoid at all costs. We purchased a flight from Hurghada to Stuttgart which was denied to us ONLY at the check-in gate because of a regulation that we weren’t warned about at ANY time. Neither at the online booking or at the online check-in. We called the costumer service and they told us that it was our responsibility and then ended the call abruptly. They didn’t try to help us at all to find another flight or to give us a refund. It was our first time in Egypt.

I was surprised by the service. Clean plane, on time. I would definitely fly with them again.

Twas quick.

Easy as can be booking.. hope the flight and service are just as good. Will report on that later

We flew with Corendon on 25th October 2025 to Greece as a family of 5, one of which has serious SEN issues. Our adult daughter and mother flew with us but not on the same reservation.
After changing both inbound and outbound flight times, causing us to change our parking & lounge access reservation. Our flight was due to take off at 9:30am but the flight was delayed more than 10 hours. Not only did this have serious consequences for our SEN child as his medication was in the hold, we arrived in Greece in the middle of the night so effectively we lost a substantial amount of the first day of our holiday and a considerable amount of the second day as the children were so exhausted they couldn’t get out of bed before lunchtime. I put in a complaint in November when we returned to the UK and in December, Corendon accepted liability and offered compensation in either Corendon flight vouchers or GBP. We opted for the £1750 for the 5 passengers as we never wanted to fly with Corendon again after our experience and reading other passenger complaints regarding the same issues we had experienced. It is now 26th August 2026 and no a single payment has been made. My adult daughter and mother also put in a complaint at the same time, the same liability was accepted, the same offer of £350 per passenger was accepted and neither of them have received a payment either. My mother has since contacted Corendon to ask when the compensation would be coming and they have responded that they don’t have a timeframe for the payment. It has been 8 months since liability was accepted still with no timeframe on receiving the compensation. This is completely unacceptable.

Good price, nice staff, departure and arrival on time.

Not solved my problem (requested to upgrade ECO package)

Corendon is the best booking prise service

A straightforward booking! Clear instructions! Affordable, cheap price! Thank you!

Very friendly crew and comfortable seats!

Very easy site.
Everything is clear

I always recommend these airlines well on time

The updated website works al lot better.

Booking direct through the airline was really easy and the price was super too
Thanks Adele