Corendon Airlines Reviews 

They are saying it cost 75 euro for 20 kg luggage at the airport but when you are at the airport they charge you 80. In the weekend there is nobody available online or on the phone to help you book your luggage before you go to the airport I will never fly again with Corendon

⭐ 1 star — €239 for “Business Class” but it felt like Economy

I flew with Corendon Airlines from London Gatwick to Heraklion on 11 August, flight XR4217, with a scheduled departure time of 10:45. My seat was 3F, and I paid €239 for a Business Class ticket, booked almost a year in advance.

Unfortunately, this was one of the most disappointing flight experiences I have ever had.

I booked Business Class expecting a more comfortable seat, extra space, better service and a more premium experience. Instead, the seat was essentially a standard Economy seat. There was no meaningful extra legroom or space, and there was nothing about the cabin experience that made it feel like Business Class.

I even asked the passenger sitting next to me whether he had booked Business Class. He told me that he had booked Economy and paid considerably less. Yet we were sitting next to each other in essentially the same type of seat. After paying €239 for Business Class, this was extremely frustrating.

The meal service was also very disappointing. Nobody asked me what I wanted to eat or whether I had a preference. They simply brought me a meal similar to chicken korma. I had looked at the menu beforehand and would have preferred something like meatballs, but I was never given any choice.

I barely ate the meal — only a few spoonfuls of the main dish and some rice. I ate the dessert. I will also share a photograph of the meal.

What disappointed me even more was the service from the cabin crew. Nobody even asked me if I wanted something to drink. I had expected at least a basic beverage service with a Business Class meal, but there was no such experience. When I raised my concerns with the cabin crew, I did not feel that my complaint was taken seriously, and their attitude came across as rude and dismissive.

On top of everything, the scheduled departure was 10:45, but the aircraft did not actually depart until around 12:00, adding another unnecessary frustration to an already disappointing experience.

I have travelled Business Class with other airlines, including Aegean Airlines, and the difference is enormous. This experience did not remotely match what I understand Business Class to mean.

I feel that Corendon’s Business Class product was presented in a very misleading way. I paid a significant premium for a service that, in my experience, provided very little difference from Economy.

For €239, booked almost a year in advance, I expected considerably more.

I would strongly advise anyone considering paying extra for Corendon Business Class to check very carefully what is actually included before booking. Do not assume that “Business Class” means the kind of premium seating, service and treatment you would normally expect from other airlines.

Extremely disappointing. I would not recommend Corendon’s Business Class.

⭐ 1 star — and honestly, even that feels generous.

No even a small bottle of water is given
Charge for checking in
Şom attitude of worker in newcastle airport are not professional and unsupportive

It is not possible to register on the Corendon Airlines mobile application. The system continuously generates an error, preventing successful account creation despite multiple attempts Corendon mobil uygulamasına kayıt olup üye olmak mümkün değil, siz de dener misiniz.

I gave Corendon one star because my complaint was simply ignored. Corendon charged me twice for the same flight ticket, deducting the amount twice from my travel account, and despite my complaint, the matter was not properly addressed.

How can I possibly give a positive rating after being charged twice and then having my complaint disregarded? I find this unacceptable and extremely disappointing. This experience has completely undermined my trust in Corendon.

Fairly easy to navigate but should show more flight options in certain cities

Hello,

I selected the correct gender in your mobile application. However, after purchasing the ticket, the system automatically changed the gender to “Male.”

I contacted your customer service and had the information corrected. I kindly ask you to investigate this issue and fix the error in your mobile application to prevent it from happening again.

Thank you.

Everything was clear and easy, and cheaper than other airlines

Perfect booking process! Looking forward to the Flight!

It was helpful and has good prices

My first experience flying with Corendon Airlines was mixed. There were some positive aspects, but there are also areas where I believe improvements can be made to enhance the overall customer experience.

The booking process was smooth and straightforward, and I was satisfied with the service provided by the ground staff. They were helpful and professional, which made the start of our journey pleasant.

Unfortunately, the flying experience itself was less positive. We experienced several issues with the online check-in and boarding process. The seats we had selected were changed multiple times before departure. In fact, our seat assignments were altered three times, and on the final occasion our family of three was split up across the aircraft.

Once onboard, the seating situation continued to be challenging. I was asked to change seats twice before finally being able to settle down and enjoy the flight home. This created unnecessary stress and took away from the comfort of the journey.

I also found the online customer support team to be less reassuring than expected. While they responded to inquiries, I felt there was a lack of creative problem-solving and a limited focus on finding the best possible solution for the customer. As a customer, I did not feel that my comfort and travel experience were the main priority.

Suggestions for Improvement

Improve the reliability of the online check-in and seat allocation process.
Make a greater effort to keep families seated together when seats have been pre-selected.
Empower customer service representatives to think more creatively and proactively when addressing customer concerns.
Strengthen customer-focused communication and overall customer friendliness.

A positive customer experience can turn passengers into loyal ambassadors for an airline. Conversely, unresolved issues can lead to negative word-of-mouth. By placing customer comfort and satisfaction at the center of the travel experience, Corendon has the opportunity to build stronger relationships with its passengers and improve its reputation.

Overall, while there were positive aspects to my journey, I hope Corendon will continue working on these areas to provide a more consistent and customer-friendly experience in the future.

The booking process, nl. Adding extra baggage process was with difficulties to ticket. Not easy for me

Non-existent customer service. I think an AI agent would show more compassion and be more helpful than the trolls they have working their call centres. Feel free to book a flight with them to save 12 euros but pray nothing goes wrong. You have been warned!