Co-op Insurance Reviews 

4,683
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,117 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the website is very straightforward to navigate and getting a quotation is fast and simple. Customers also praise the support team for being extremely helpful and polite during phone calls, making the overall process stress-free. However, some customers noted that renewal prices can increase significantly after the first year, leading to disappointment. A few people also described the online platform as clunky or experienced frustrating communication difficulties when trying to get assistance. Others mentioned encountering unexpected admin fees or issues with courtesy cars during their experience.

What people talk about most

Price

Customers consistently note positive experiences with price, expressing satisfaction with competitive quotes,... See more

Service

Clients share positive opinions on service, highlighting how options and medical conditions are explained... See more

User experience

Consumers find user experience to be positive, highlighting that the website is easy to navigate, simple to... See more

Customer service

Customers had positive experiences with customer service, often praising helpful, polite, and knowledgeable... See more

Website

Users describe positive interactions with website, highlighting that the online platform is very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to compare and buy! Coops web site makes it easy to compare and purchase travel insurance, including multi- vs single-trip insurances. Different options and covered items for e.g. gold, silver... See more

Rated 5 out of 5 stars

From the very beginning and never claimed before each call handler for Co-Op Pet Insurance made me feel relaxed and listen to me. They guided me through the process and reassured me of their support... See more

Company replied

Rated 4 out of 5 stars

I went on the site and got my quotation and got the cover needed. The extra options were explained clearly and the levels of cover available. It was easy to negotiate and amend the needs as required... See more

Rated 5 out of 5 stars

Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more

Company replied


Company details

  1. Insurance Company
  2. also in
  3. Auto Insurance Agency
  4. Home Insurance Agency
  5. Life Insurance Agency
  6. Pet Insurance Company
  7. Travel Insurance Company

About Co-op Insurance

Written by the company

Protecting what matters most

Co-op Insurance has been protecting what matters most to people for over 150 years.

We see insurance as an opportunity to make a positive difference all over the UK.

We offer a wide variety of insurance including:

Supporting communities, it’s what we do

We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.

Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.

Our Co-op values

Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.

We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.

Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.

With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.5

All reviews

(4,683)

1,023 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

helpful

Very helpful been with co-op a few years now.

9 November 2026
Unprompted review
Co-op Insurance logo

Reply from Co-op Insurance

Hi

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for insuring us.

Kind regards
Leanne

Rated 5 out of 5 stars

IT WAS STRAIGHT FORWARD AND EASY

IT WAS STRAIGHT FORWARD AND EASY, I GAVE MY MEDICAL CONDITIONS AND ANSWERED THE FOLLOWING QUESTIONS , PICKED MY PACKAGE, GAVE MY CO,OP REF ,AND ALL DONE .😀PLUS GREAT VALUE KNOWING YOU ARE INSURED WITH A GREAT COMPANY

7 November 2026
Rated 5 out of 5 stars

Easy to compare and buy!

Easy to compare and buy!

Coops web site makes it easy to compare and purchase travel insurance, including multi- vs single-trip insurances. Different options and covered items for e.g. gold, silver, bronze policies are easily compared in a table.

3 November 2026
Rated 4 out of 5 stars

I went on the site and got my quotation…

I went on the site and got my quotation and got the cover needed. The extra options were explained clearly and the levels of cover available. It was easy to negotiate and amend the needs as required. The only issue was it disappeared before I could make the payment and I had to start at the beginning again, although I knew exactly what I needed to do by this point. Now I am getting messages to complete the first quotation even though I have already made my purchase. Apart from that it has gone brilliantly although I cannot comment on making a claim and I sincerely hope I never have to.

5 November 2026
Rated 5 out of 5 stars

My dog had his accident on the…

My dog had his accident on the Wednesday, claim reported Wednesday night, 150 excess, the rest was in my bank account Monday morning 5 days later...so impressed

28 October 2026
Unprompted review
Co-op Insurance logo

Reply from Co-op Insurance

Good afternoon
Thank you for the great review!
Kind regards
Jemma
The Co-op Pet Team 🐾

Rated 5 out of 5 stars

Highly recommended

Very happy with the quote which I received for my Travel insurance in respect of my upcoming holiday to Gran Canaria. The whole process only took less than 10 minutes to secure, and I was very impressed with such a great policy excess fee.
This is the first time I have ever used Co-Op Insurance for my Holiday Insurance, and I will definitely consider the Co-Op again in the future.

2 November 2026
Rated 5 out of 5 stars

Easy to use and read the documents

Easy to use and read the documents. Making the payment for the coming year was quick and easy.

The price of our insurance renewal was a pleasant surprise, considering the cost of living concerns.

The CooP response was quick.

4 November 2026
Unprompted review
Co-op Insurance logo

Reply from Co-op Insurance

Hi Terry

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for insuring us.

Kind regards
Leanne

Rated 5 out of 5 stars

Ease of application

The process was very easy to navigate. I completed the relevant sections and listed my medical conditions (which are quite a few) and then went on to finish the Questionnaire quite quickly..I would recommend Co-op insurance to friends. My friend actually recommended them to me.

27 October 2026
Rated 5 out of 5 stars

I rang them to say i would be away when…

I rang them to say i would be away when my insurance was due. The assistant went through my renewal and ensured everything was in order to ensure my cover was continued and it was slightly cheaper than last year.

Great service and easy to contact and all documents are online. Perfect!

18 October 2026
Unprompted review
Co-op Insurance logo

Reply from Co-op Insurance

Hi George

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.

Kind regards
Leanne

Rated 5 out of 5 stars

Good value for money…

I did find some of the forms difficult to fill in they kept disappearing ( my fault not good with a computer ) but on the whole I was able to get good multi holiday insurance at a very good price and I can have a paper copy of my insurance policy . As a CO-OP member I also got a discount on the price so supper good value at £114 for 1 years cover for multiple trips .

27 October 2026

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