I had a huge problem with the delivery, nothing to do with coolshop but coolshop through thick and thin got my package delivered to my home. They are professional and competent and always gave me the... See more
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I was quite worried when placing my first order (nothing big — just a CD), because the store was completely unknown to me, based abroad, with a suspiciously low product price and equally low shipping... See more
Company replied
As usual ... perfect. Product as described, quick delivery, good pricing. Nothing to complain about.
Company replied
Ordered several times from their website. They always ship it fast and the items arrive in good condition. Love the point reward system so I can get discounts on items. Would love to see a bigger asso... See more
Company details
- Game Store
- Appliance Store
- Cosmetics Store
- Decoration and Interior Design Store
- Electronics Store
- Toy Store
About Coolshop
Written by the company
"Why should games be so expensive?" "We must be able to sell video games cheaper"
From these two original thoughts came the main desire to form Coolshop back in 2003. This was to become the foundation for what is Denmark's largest and now one of Europe’s fasting growing online video game and accessories stores.
Mark one of the co-founders said “if we are big enough, then we can buy in such large quantities that we can skip over several links in the supply chain, thereby achieving significant savings”. Mark was of course right in letting this idea form the backbone of the business. So, since this day we have formed and built on the philosophy, we choose to call The Magic Five Points:
“We would be best on price, service, information, security and selection.” It was therefore natural to choose the Internet as a platform to sell games as this allowed us to offer our lower prices to a much larger and wider audience. Indeed, Coolshop holds over 200,000 games which are ready to dispatch the same day they are ordered.
The Internet has also given us the opportunity to provide more detailed information on our products. From the outset we decided to offer trailers and videos across the entire product range to enhance the shopping experience. We wanted to make shopping with Coolshop easy, fun and informative – most importantly we didn’t just want the experience to be like reading the back of a box in a shop!
Two of the Magic Five Points are service and security. How could we give the user the same comfort as in a normal shop where an assistant is always nearby to lend assistance? Normally it can take days to get the answer to an inquiry via e-mail. The answer was chatting directly with an employee without delay or queue; so we introduced our Live Chat Service. We have built a professional and friendly support team chatting every week with thousands of customers. With a large database of happy customers to back this up - this really is something which has proved to be a great success!To this date we have reached over 2,700,000 customers and now operate stores in Denmark, United Kingdom, Germany, Norway, Finland, Sweden, Netherlands, and Iceland.
"It's great that so many people have taken to our website and the philosophy for which it as been built - we will continue to build on the Magic Five and the success that is Coolshop”
Jacob Risgaard, Coolshop
Coolshop operates in 8 different countries, offering fantastic value for all our customers.
Written by the company
- See all our shops
- www.coolshop.com
- Free shipping*
- Many stores may at first glance seem cheap, but before you know, the price is almost doubled due to fees and high shipping costs. We make it easy for you. All our prices comes with free shipping*. *Excluding some Icelandic offers.
- Great prices
- Here at Coolshop we are committed to securing an unbeatable mix of great prices and top class service for our customers. We buy large quantities in order to get the best possible prices.
- Discount points
- Because we like to spoil our good customers, we will give you points for every shipment. The points can be used to reduce the price of any order, when buying products at Coolshop. Coolshop - Free shipping - Great prices
Daily deliveries
Buy today - Receive even tomorrow!
We take pride in fast deliveries. We deliver to multiple countries within few days!
Place your order even an hour before closing time, and we can ship your order the same day.
We even have a robot packer to guarantee fastest possible shipping times! Cool right!
Contact info
Loftbrovej 28-30, 9400 , Nørresundby, Denmark
- 89 93 99 10
- info@coolshop.dk
- coolshop.dk
4.5
Excellent
190K reviews
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Purchase for Christmas
Delighted with order process and delivery from Coolshop. I was kept informed at every stage from receipt of order to final delivery which was within the initial estimated delivery period despite an unexpected heavy snowfall in my locality. I’m sure my grandson will enjoy his gift but unable to comment on quality just now.
5 December 2025
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Coolshop is a shitty company with bad customer care
This is a shitty company, DO NOT SHOP with them ever. I ordered a cosmetics advent calendar for my wife in late november, when several days have passed and nothing happens, no emails not contact of any kind, so I go and login to the site to check the status of my order, since I have heard nothing for a week. My order is suddenly marked as cancelled, But Coolshop payment for this is still showing up on my credit card. I contact support and they reply after a long time to tell me they had to cancel the order since they were out of the item, which is strange that they sold it to me when they apparantly do not have it to sell in the first place. I got no email or notification about this cancelation at any time and was only aware of it when I contacted them myself. I was told by support that this is standard procedure for them. I told the agent that it is criminal to cancel my order but still charge my credit card, she had to go and release the funds, manually which makes me wonder if they do this often? Coolshop should have released the funds as soon as they canceled the order AND sent me an email informing me about this, I should NOT have to contact them and ask for my money back. I might add that the charge is still showing on my statement and when I asked why they say it may take a week to go away and be returned to me.
So dont ever shop with Coolshop, find a better company that actually cares about their customers and at least tries to keep them informed when there are problems, and maybe doesnt sell you something they dont have in the first place.
5 December 2025
Unprompted review
Reply from Coolshop
Hi,
Thank you for taking the time to explain your experience — and I’m genuinely sorry that you’ve had such a frustrating and disappointing situation. It’s completely understandable that you’re upset, especially when you weren’t informed about the cancellation and still saw the payment on your card.
I’ve sent a request for more information so we can locate your order and investigate exactly what happened. Normally, when an order is cancelled due to the item being out of stock, the payment should be released automatically — and you should absolutely receive an email notification. That clearly did not happen here, and I’m sorry for the inconvenience this has caused you.
As soon as we have your details, we’ll follow up and make sure the funds are properly released and that you receive a clear explanation of the process.
Best regards,
Søren
Coolshop Trustpilot Team
Thank you for original product for best…
Thank you for original product for best price on market
30 November 2025
First purchase I've made through…
First purchase I've made through Coolshop - Very good price and item arrived promptly and in perfect condition. I'd certainly use them again with confidence.
30 November 2025
Excellent online store
There is always something at an attractive price. Coolshop website is easy to navigate. Thank you for your service! 🙂
28 November 2025
super fast and reliable
27 November 2025
Good packing and really fast delivery
Good packing and really fast delivery! Am happy 😊
26 November 2025
Fast and reliable service
Fast and reliable service, super punctual, and very kind and helpful driver.
26 November 2025
Excellent Service
Excellent service & item in vg condition. Will certainly buy again from the seller, Thank you,
21 November 2025
Reply from Coolshop
Thank you for your review! 😊 We’re glad to hear that you’re happy with both the service and the condition of your item. We look forward to welcoming you back for future purchases!
Kind regards,
Coolshop Support Team
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