coolinastore.com Reviews 274

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, especially the knives, noting their sharpness, balance, and durability. Many also highlighted the excellent delivery service, describing it as fast and efficient, with products arriving well-packaged and on time. The user experience, particularly the ease of ordering and website navigation, also received positive feedback. However, some customers expressed dissatisfaction with their orders, specifically regarding the "mystery knives" or bonus items, often receiving duplicates of knives they already owned or had ordered. A few people also mentioned confusion about promotional offers, such as not receiving an expected free magnetic holder or mystery knife. Additionally, there were isolated reports of incorrect deliveries or issues with the assembly of display boards.

What people talk about most

Product

Reviewers express high satisfaction with the product, particularly the knives, praising their quality,... See more

Quality

People report positive experiences with quality. Customers consistently praise the craftsmanship and... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers praise quick delivery... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and quick shipping, with... See more

User experience

Consumers find the user experience to be positive. Many reviewers express satisfaction with the ease of use,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product was excellent, however, I didn't feel as though I was given the opportunity to get the deal with the magnetic knife holder. It seemed to lead me to other, 'can't miss' deals before it was 'too... See more

Rated 4 out of 5 stars

Every thing was great receiving just what I ordered and the two bonus knives also great. I made another order of two knives and received the magnetic board which is wonderful but, in the second order... See more

Rated 5 out of 5 stars

I have bought, gifted and kept several of these knives. The magnetic cutting boards are and awesome way to display my collection. I recently bought a personalized magnetic cutting board and I wish t... See more

Rated 5 out of 5 stars

In a lot of ways this purchase was a leap of faith. I've owned restaurants and as a chef and advanced home cook, knives are an essential tool. I've owned a set of knives that have lasted 10+ years,... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

274 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Five star Customer service!

This was my second order from Coolina.
My first order was somewhat random, I really didn’t know what to get. But, I was VERY happy with the knives I received.
On my second order, I had certain specifications in mind to help guide me on what to order. This time I was even happier with what I got!
Each time, I opted for the Mystery Knife because, how could you not?
Unfortunately, I got the same Mystery Knife, on my second order, that I received on the first.
Then I saw the email about the Ronin knife and realized that was exactly what I needed.
(I’m trying to replace an extensive set of knives I bought a long time ago. Great knives, but not like the Coolina knives! The Ronin would replace the sole remaining knife from my older set that I still use.)
I contacted their customer service and asked about swapping the duplicate knife I got for the Ronin.
They agreed to the swap, which made me very happy!
Now I’m excited to trade the two and begin using the Ronin as soon as it arrives.
Excellent customer service!

24 June 2025
Rated 4 out of 5 stars

I got in on the “Buy 5 Get 6 Free”…

I got in on the “Buy 5 Get 6 Free” deal. A great way to fill out my knife collection. However, between one knife I ordered, and free gift, and the surprise purchase, I ended up with three of the same knives. Is there any way to exchange at least one? One I can give as a gift.

26 May 2025
Rated 5 out of 5 stars

Had been looking at your knives for…

Had been looking at your knives for some time, avoided every BOGO offer to date, but decided as a Mother's Day gift to upgrade our knives. The offer contained 5 knives along with the wall magnet and it was still in the range of the BOGO ones I has walked away from. Wife was impressed and loves them.

24 April 2025
Rated 5 out of 5 stars

I enjoyed the information within the…

These knives are of the highest quality I have found and sharper than most store bought knives in general. I am very please to have found this website and their brave introductory order which by far is an exceptional deal. Furthermore, I purchased their book enjoyed the information within the Book and was pleased to see the different subjects covered. Thanks.

7 January 2025
Rated 1 out of 5 stars

Bad product

Bad product, cheap metal rust and black after first use
People please don’t lose your money. You will regret. Bad customer service. Lying to people.

2 March 2025
Unprompted review

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