One extreme to the other. 1 star Initially for delivery that took 1 month and correspondence that was scarce. However, once they arrived - 5 stars. The flavours and textures are some of the be... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Unfortunately the delivery side of things was not great. I didn’t receive my order (which was a Christmas present) until after Christmas, despite ordering on 27th November. However, credit where credi... See more
Company replied
First rate, totally delicious Scratchings. Added 2 packs Worcestershire Sauce flavour to 1kg jar of Original for a Winter treat in the dark days. Order delivered promptly and well packed. Originals a... See more
Company replied
Great Scratchings from this company and lots of different flavours.Ive had the jars of salt&vinegar ones and i stated not too much flavouring and when I recieved them they wer perfect.Ate them and ord... See more
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Company details
Written by the company
Don't be a boar, be a Cool Hog.
Contact info
Cool Hog Ltd, Blackthorn House, Mary Ann Street, B3 1RL, Birmingham, United Kingdom
- info@coolhog.co.uk
- coolhog.co.uk
3.7
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely smashing pork scratchings
Absolutely smashing pork scratchings, best the game, special thanks too Louise for my order !!!
13 January 2026
Unprompted review
Reply from Cool Hog
Absolutely love hearing this — thank you!
Really glad you’re enjoying the pork scratchings, and we’ll be sure to pass the special thanks on to Louise — she’ll be buzzing to hear it. Appreciate you taking the time to leave a review and support us 🐷
Kind regards,
Team Cool Hog
Best pork scratchers ever
14 January 2026
Unprompted review
Reply from Cool Hog
Love to hear it — thank you!
Really glad you’re enjoying the pork scratchers and appreciate you taking the time to leave a review 🐷
Kind regards,
Team Cool Hog
Amazing
Absolutely amazing from the girls in the shop today always professional when we go to the shop keep up the good work.
14 January 2026
Unprompted review
Reply from Cool Hog
Absolutely love hearing this — thank you!
We’ll make sure the girls in the shop see your kind words. Great to hear you’re always looked after and that the team comes across professional every time you visit. Really appreciate the support 🐷
Kind regards,
Team Cool Hog
AVOID AVOID AVOID
Order arrived 6 weeks later after getting no response to asking for a refund. I just wanted my money back after all the disappointment and frustration. But I’m left with a box full of substitutions of original flavour which I could have bought in any supermarket had I wanted. Don’t waste your money! shocking ethics from this company especially with the company bragging about how much money he has made from us all on instagram.
I will have to pay for return delivery and there will be no refunds for the extra cost of ‘guaranteed Christmas delivery’ what a joke.
13 January 2026
Unprompted review
Reply from Cool Hog
Thank you for taking the time to leave a review.
We are genuinely sorry for the experience you’ve described. Waiting that long for an order, requesting a refund that wasn’t actioned in time, and then receiving substitutions you didn’t want is understandably frustrating, and we accept that this fell well below the standard we should have delivered.
Communication and escalation handling were clearly not managed properly in your case, and we apologise for the disappointment and stress this caused. This is not how we want customers to feel when ordering from us, particularly when expectations around delivery and gifting were involved.
Following the Christmas period, we’ve made significant changes across our operations. These include clearer delivery messaging, tighter controls around substitutions, and improved internal processes to ensure refund requests and customer queries are properly tracked and followed through. These changes are already in place to prevent situations like this from happening again.
While this doesn’t change your experience, we want to be clear that feedback like yours is taken seriously and has directly influenced the improvements we’ve made.
Thank you again for sharing your experience.
Kind regards,
Team Cool Hog
Very good scratchings
These are great scratchings. Good quality and the flavours are excellent. The habanero are pretty hot, but also super tasty. I'm a big fan of the salt and black pepper, salt and vinegar, and the garlic too.
13 January 2026
Unprompted review
Reply from Cool Hog
Love hearing this — thank you!
Really glad you’re enjoying the quality and the flavours. Habanero definitely brings the heat, but great choices with Salt & Black Pepper, Salt & Vinegar, and Garlic too — proper favourites. Appreciate you taking the time to leave a review and for the support 🐷
Kind regards,
Team Cool Hog
Amazing scratchings
13 January 2026
Unprompted review
Reply from Cool Hog
Amazing review — thank you!
Really glad you enjoyed the scratchings and appreciate you taking the time to leave a review 🐷
Kind regards,
Team Cool Hog
Ordered from cool hog and it was…
Ordered from cool hog and it was amazing / delivery was really quick!
Great service - will be ordering again
Thank you
4 December 2025
Unprompted review
Reply from Cool Hog
Love hearing this — thank you!
Great to hear delivery was quick and that you were happy with the service. Really appreciate the support and we’ll look forward to your next order 🐷
Kind regards,
Team Cool Hog
Great products, appalling customer service
This is the most mixed review I have ever wrote. Let’s start with the bad first. Customer service is none existent. I have requested an update on a partial order yet to be received and another full order. And no response. None at all. I would rather a response saying will be another four weeks rather than being ignored when they have £50 of my money.
However the products themselves. Wow. Probably best pork scratchings ever tasted. Hence the reason why put another order in even after a three week delay before Christmas!!!
But I am getting very frustrated this company does not take customer service seriously. Unfortunately this will lose custom. So if you do see this and do feel like replying, please do. All I want is an update. That’s all. A simple update!
15January- I have now received one of my orders. HOWEVER I am still wanting for the second part of my order #CH42116 which was placed at the end of the year!!!! As always. NO response to any messages sent. But at least now only have £15 worth of my money. SO DISAPPOINTED
22 January. I have finally had a response to my emails AND even better I have received my outstanding order. So I will finalise my review. The products are amazing. They are more expensive than other companies but it is a premium product. But sadly I won’t be ordering again. The customer service is probably the worse I have had. It’s that bad I thought I had fallen for a Facebook scam. When you are paying premium prices you do expect a premium service. In contrast I ordered from another well known company, paid less got 100% more free shipping regardless of amount spent and arrived within 3 working days.
12 January 2026
Unprompted review
Reply from Cool Hog
Thank you for taking the time to leave such an honest and detailed review.
We’re genuinely sorry for the frustration you’ve experienced, particularly around the lack of updates and responses. Being left without any communication after placing an order is understandably upsetting, and we accept that this is where we’ve fallen short. You’re absolutely right — even a clear update is far better than silence.
We do really appreciate you recognising the quality of the products, and it means a lot that you were willing to place another order despite earlier delays. That said, good products should always be backed up by good communication, and we acknowledge that this hasn’t been consistent in your case.
We’re also sorry that part of your order, including order #CH42116, remains outstanding. This is not the experience we want anyone to have, and feedback like yours has directly highlighted where our customer service processes need to be stronger.
Following the Christmas period, we’ve been making changes to improve response times, order tracking, and internal follow-ups so customers aren’t left waiting for updates. While this doesn’t change what you’ve already experienced, it is something we are actively addressing.
Thank you again for your honesty and for taking the time to share both the positives and the frustrations. We do take this feedback seriously.
Kind regards,
Team Cool Hog
Absolutely awful company.
Absolutely awful company.
Was guaranteed delivery for Christmas and it did not arrive.
I contacted them before Christmas and finally got a reply. They can 'arrange' a pre paid label for me to get a full refund. They have not sent through the label and are not replying to my emails.
Absolutely disgusting service. Do not order from here!
9 December 2025
Unprompted review
Reply from Cool Hog
Thank you for taking the time to leave a review.
We’re genuinely sorry for the experience you’ve described. Being assured an order would arrive for Christmas and then facing delays, followed by poor follow-up around a return label, is understandably frustrating. We accept that this is not the level of service we should have provided.
The lack of response after confirming a prepaid return label is something we take seriously, and it’s clear this should have been handled far better. This is not how we want customers to feel when raising an issue with us.
To ensure this is properly resolved, please email us directly at info@coolhog.co.uk with your order number and reference this review, and the team will prioritise picking this up and getting clarity for you.
We appreciate you raising this and apologise again for the disappointment caused.
Kind regards,
Team Cool Hog
Delivery downside but product is great.
Unfortunately the delivery side of things was not great. I didn’t receive my order (which was a Christmas present) until after Christmas, despite ordering on 27th November. However, credit where credit is due, the product is absolutely delicious. Would I order again? Yes, would I recommend? Yes. I would just give it plenty of time to be delivered. It’s a shame they experienced so many issues after Black Friday. I do hope they can figure it out before the next one.
10 January 2026
Unprompted review
Reply from Cool Hog
Thank you for such a fair and thoughtful review.
We’re genuinely sorry the delivery didn’t meet expectations, especially with it being a Christmas present — that’s not the experience we wanted anyone to have. You’re absolutely right that Black Friday brought challenges, and we’ve taken a lot of learnings from that period.
We really appreciate you giving credit where it’s due on the product itself and for still recommending us despite the delays. Since then, we’ve made changes to our processes to improve delivery timelines and communication ahead of future peak periods.
Thanks again for the support and understanding — it really does mean a lot 🐷
Kind regards,
Team Cool Hog
If I could rate you a 0 or negative…
If I could rate you a 0 or negative then I would.
I placed my order on 11/12/2025. Your website stated 'guaranteed Christmas delivery'.
Coming up to Christmas I was concerned I hadn't received an email to explain it was dispatched as they were intended to be gifts. I filled in the online contact form and never heard back (still haven't).
After Christmas has passed and still no update/ email/ response from the contact form, I emailed the email address instead to query my order. No response again. This was done 3 times.
I no longer wanted the items therefore emailed again to say not to send it and asked for a refund. No response.
Then received an email to state they had been dispatched on 02 Jan. 22 days after I ordered. Your delivery stated 2-4 days.
You are responding to all the negative reviews and feedback and comments you're getting but not to your emails or contact forms so I thought I'd give this a try to see if you'd stop ignoring a paying customer.
You've noted you didn't know it would be this busy. Common sense states Christmas is a busy time of year so I would expect delays, more orders and short falls but to provide no updates, apologise, no response etc. Ridiculous.
My order arrived and it was incorrect and missing one item. You gave me items I didn't ask for due to stock shortages. I didn't pay for these items nor did I want them and you have gone against the agreement of delivery and common decency within customer service therefore I want a refund and you can have your stock back.
If it's not obvious, I won't be ordering from you again.
Please do not copy and paste the same response you have been giving everyone else about not foreseeing the busy period and stopping orders. You wanted the money from the sales and didn't care about the customers affected. I want a response to my message I want my money back.
Ordered on 11/12/2025
Delivered on 06/01/2026
33 days for a supposed 2-4 day delivery including incorrect and missing items.
Order #CH40896
6 January 2026
Unprompted review
Reply from Cool Hog
Thank you for taking the time to leave such a detailed review.
We are genuinely sorry for the experience you’ve described. Being told an order was guaranteed for Christmas, receiving no responses to multiple contact attempts, and then having an order arrive late, incorrect, and incomplete is not acceptable. We fully understand why this has left you frustrated and disappointed, and we acknowledge that we failed to handle this properly.
The lack of responses to your contact form submissions and emails is particularly concerning. You’re absolutely right — customers should never feel ignored, especially when they have paid and are simply asking for clarity or a resolution. That is not the level of service we aim to provide, and we accept responsibility for that failure.
We also apologise for the incorrect substitutions and the missing item in your order #CH40896. Sending items you didn’t order or want, after you had already requested a cancellation, should not have happened.
We want to be clear that this review has been read properly and is not being treated as a generic complaint. To ensure this is resolved correctly, please email us directly at info@coolhog.co.uk, quoting your order number and referencing this Trustpilot review, and we will ensure this is reviewed and handled by the appropriate team as a priority.
We appreciate you taking the time to share your experience, even though it was a negative one, and we are sorry for the frustration caused.
Kind regards,
Team Cool Hog
If I could give less then one star I…
If I could give less then one star I would. Like others ordered the beginning of December - paid for the order and it didn’t turn up. Have sent numerous emails asking where the order is and when to expect it but just an automated response saying they would be in touch and not even the decency to do so. Citizens Advice have provided a letter to send and if no response then will take it further. They should not be allowed to do this to so many people.
4 December 2025
Unprompted review
Reply from Cool Hog
Thank you for taking the time to leave a review.
We are genuinely sorry for the experience you’ve described. Ordering at the beginning of December, not receiving your order, and then being met with automated responses rather than clear communication is understandably frustrating. We accept that this is not the level of service we should have provided.
The lack of follow-up after your emails is particularly disappointing, and we recognise how this would lead to a loss of trust. Customers should never feel ignored once payment has been taken, and we acknowledge that we fell short here.
We do want to ensure this is properly reviewed and resolved. Please email us directly at info@coolhog.co.uk, including your order number and referencing this Trustpilot review, so this can be escalated and addressed as a priority.
We appreciate you raising this and apologise again for the frustration caused.
Kind regards,
Team Cool Hog
Terrible Service
Terrible service. Placed order on December 1st. Chased on December 16th and was told my order was guaranteed for delivery before Christmas. Order was shipped on January 5th. Multiple emails ignored including where I asked to cancel the order and refund my money. Products are average at best but service is shocking.
1 December 2025
Unprompted review
Reply from Cool Hog
Thank you for taking the time to leave a review.
We’re genuinely sorry for the experience you’ve described. Being told an order was guaranteed to arrive before Christmas, then seeing it dispatched in January after multiple emails — including a cancellation request — is understandably frustrating. We accept that this fell well below the level of service we should have provided.
The lack of responses to your emails, particularly when you were asking to cancel and receive a refund, is not acceptable and we apologise for that. Customers should never feel ignored once payment has been taken.
We understand your disappointment with the overall experience and appreciate you sharing this feedback. Issues raised during the Christmas period have led to changes in how we handle delivery messaging, cancellations, and customer correspondence to ensure this does not happen again.
Thank you again for raising this.
Kind regards,
Team Cool Hog
Ordered on the 11th December with the…
Ordered on the 11th December with the website saying guaranteed for Christmas never came and with all the messages and emails I sent to them I never got a reply. Finally my order turned up nearly a month after ordering and they had to substitute my order so I got just 3 packs of plain, when I had ordered 2 garlic and 1 plain and a note apologising with 20% off my next order!! Next order!!! How about I actually get my first order or a refund, they weren’t cheap and Christmas presents. Beyond disappointed and if someone had just replied letting me know the issues I’d have understood but completely ignored and haven’t received what I paid for! No one replies to emails!!
6 January 2026
Unprompted review
Reply from Cool Hog
Thank you for taking the time to leave such detailed feedback.
We’re genuinely sorry for the experience you’ve described. Ordering on 11th December with the expectation of guaranteed Christmas delivery, receiving no replies to multiple messages, and then having the order arrive late and substituted is understandably disappointing. We fully accept that this fell well below the standard we should have delivered.
We also recognise how frustrating it is to receive substitutions you didn’t order, particularly when the items were intended as Christmas presents. Adding a note with a discount for a future order clearly did not address the situation properly, and we understand why that felt unacceptable given what you’d already experienced.
The lack of responses to your emails is not something we take lightly. You’re absolutely right — clear communication would have made a significant difference, and we acknowledge that we failed to provide that.
Following the Christmas period, we’ve made changes to delivery messaging, substitution handling, and customer service follow-ups to ensure customers are not left without updates or responses. While this doesn’t change your experience, it is something we are actively addressing.
Thank you again for raising this and for taking the time to share your experience.
Kind regards,
Team Cool Hog
Disappointed
I ordered a couple of times some of the stock was fine but on the last order some items wasn't right I did email them and had no response.
The order took a month for me to get although it's says on there website 2 to 4 days.
Really disappointed in the way they have handled there comication. We not be ordering again
1 December 2025
Unprompted review
Reply from Cool Hog
Thank you for taking the time to leave a review.
We’re genuinely sorry for the experience you’ve described. Receiving items that weren’t right, waiting far longer than the delivery times shown on our website, and then not receiving a response after emailing us is understandably disappointing. We accept that this is not the level of service we should have provided.
Communication is clearly where we fell short in your case, and we recognise how frustrating it is to feel ignored after raising a concern. That should never happen, and we apologise for the frustration this caused.
Feedback like yours has highlighted areas where we needed to improve, and changes have been made to strengthen response times, delivery messaging, and follow-ups so customers aren’t left without updates.
Thank you again for sharing your experience.
Kind regards,
Team Cool Hog
Awful company
Awful company takes your money but doesn't send out your orders dont reply to emails buyers beware!
24 November 2025
Unprompted review
Reply from Cool Hog
Thank you for leaving a review.
We’re sorry to read this and understand how frustrating it can be if you feel your order hasn’t been handled properly. For clarity, all orders placed with us are either dispatched or cancelled and refunded — no orders are taken without being processed.
If you believe there is an outstanding issue with your order, or if you’re unsure of its status, please email us directly at info@coolhog.co.uk with your order number so we can look into it and provide clarity.
We appreciate you raising this.
Kind regards,
Team Cool Hog
One extreme to the other
One extreme to the other.
1 star Initially for delivery that took 1 month and correspondence that was scarce.
However, once they arrived - 5 stars.
The flavours and textures are some of the best I've had.
Will definitely order again, but maybe not over the Black Friday - Xmas period.
7 January 2026
Unprompted review
Reply from Cool Hog
Really appreciate the honest feedback — thank you.
We’re sorry again about the delivery delays and limited communication during that period, particularly around Black Friday and Christmas. That clearly wasn’t the experience we wanted customers to have.
We’re really glad the products landed well once they arrived though, and it’s great to hear the flavours and textures hit the mark. Thanks as well for giving us another chance — and we’ve taken a lot of learnings from that busy period to improve going forward.
Kind regards,
Team Cool Hog
I ordered on the 23rd of December for…
I ordered on the 23rd of December for my brother for a late Christmas gift I’ve since heard nothing back it said 3-5 business days I understand it’s Christmas but I’ve still had no update on if my package has been shipped out and am yet to receive tracking order CH41925
23 December 2025
Unprompted review
Reply from Cool Hog
Thank you for bringing this to our attention.
We’re sorry you haven’t received an update on your order and completely understand the frustration, especially when it was intended as a gift. While the Christmas period did impact delivery times, you should still have received clear communication and tracking information, and we apologise that this hasn’t happened.
To make sure this is checked and resolved properly, please email us directly at info@coolhog.co.uk quoting your order number CH41925, and the team will look into the status of this as a priority and provide an update.
Thank you for your patience, and we’re sorry again for the lack of communication.
Kind regards,
Team Cool Hog
Ordered products from them paid for…
Ordered products from them paid for extra delivery guaranteed and they still haven’t not been received, I ordered them in December 2025, I’ve emailed twice and direct messages on Facebook still nothing ! These were a Christmas present and I never got them ! Still nothing, worst customer service ever ! Looking at the reviews how can this business ignore all these people. I guess it won’t be active in a few months if this is how the treat their customers.
7 January 2026
Unprompted review
Reply from Cool Hog
Thank you for taking the time to leave a review.
We’re genuinely sorry for the experience you’ve described. Paying for guaranteed delivery, ordering in December for a Christmas present, and then receiving no updates or responses across email and social messages is understandably frustrating. We accept that this is not the level of service we should have provided.
The lack of communication is particularly disappointing, and we understand why this has left you feeling ignored. That should never be the case, and we apologise for the stress and disappointment caused.
To ensure this is properly looked into and resolved, please email us directly at info@coolhog.co.uk with your order number, and reference this Trustpilot review so it can be escalated and handled as a priority.
Thank you for raising this, and we’re sorry again for the frustration you’ve experienced.
Kind regards,
Team Cool Hog
Honestly Zero Stars for Zero Product
I ordered during their Black Friday sale on 29/11/2025. With the amount of advertising I saw on instagram, I took it to mean that they were prepared to handle the amount of orders that they were likely to get.
On the 15/12/2025 I’d emailed looking for an update as it had still not been dispatched. Turns out that they had not been prepared for their demand and gave me a discount code along with the following statement:
“Just to reassure you: all orders placed before 13th December are guaranteed for Christmas delivery.”
Well it’s now 06/01/2026, I’ve still not received my order as it still just shows as ‘confirmed’ on their website.
So much for that guarantee in their reassurance.
Why even use a discount code if I didn’t even get the original order?
I’m going to email them again but I’m probably looking to get my money back through my bank at this point.
Very disappointed.
6 January 2026
Unprompted review
Reply from Cool Hog
Thank you for taking the time to leave such a detailed review.
We’re genuinely sorry for the experience you’ve described. Ordering during Black Friday, being reassured in writing that your order was guaranteed for Christmas delivery, and then still seeing the order marked as confirmed into January is understandably frustrating. We accept that this fell well below the level of service and clarity we should have provided.
You’re also right to question the use of a discount code when the original order had not been fulfilled. In this context, that reassurance and gesture clearly did not address the underlying issue, and we understand why that added to the disappointment rather than resolving it.
The Christmas period highlighted shortcomings in how we communicated order status and demand expectations, and we acknowledge that these were not handled well in your case. Since then, changes have been made to improve stock visibility, dispatch updates, and how customer enquiries are followed up so situations like this are not repeated.
To ensure your order is properly reviewed and resolved, please email us directly at info@coolhog.co.uk, quoting your order number and referencing this Trustpilot review, so it can be escalated and checked as a priority.
Thank you again for raising this and for sharing your experience.
Kind regards,
Team Cool Hog
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