CookServeEnjoy Reviews 4,925

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, often highlighting their durability and how well they meet expectations. Many consumers also appreciate the competitive pricing, especially when items are on sale, and the efficient, speedy delivery service. The overall ordering process is consistently described as easy and seamless, with products arriving well-packaged and in perfect condition. However, some customers encountered issues with their orders, such as receiving incorrect items or products with misleading descriptions. A few people also reported problems with product quality, like handles peeling or coatings coming off after a short period, and occasional instances of items arriving damaged.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers praise the high-quality and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed and... See more

Quality

People report positive experiences with quality. Many customers praise the high quality and durability of... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers report that everything arrived on time, with... See more

Price

Customers had positive experiences with price. Many reviewers praise the great and competitive pricing, often... See more

Based on these reviews

Rated 5 out of 5 stars

Great range of products and very happy with the two serving dishes I bought. They were also in the sale which was an added bonus and they arrived very quickly. I'll check out this website in the fut... See more

Company replied

Rated 5 out of 5 stars

Items ordered were as expected and delivered on time. I love looking at various items on site, especially if they're on sale!

Company replied

Rated 5 out of 5 stars

Found this item at a very good price from this company the product perfect as expected and delivery was speedy. Would definitely buy from here again

Company replied

Rated 5 out of 5 stars

I had a great experience shopping with CookServeEnjoy. I ordered the Masterclass stainless steel cookware set, and I was really impressed with how fast and seamless the delivery was. Everything ar... See more

Company replied

Rated 1 out of 5 stars

Bought a thermo spoon for jam making , arrived ok BUT battery nearly extinct , Display so feint need magnifier to try and read , Absolute waste of money Tried to reply to company response Strange... See more

Company replied

Rated 1 out of 5 stars

Misleading product description Small item delivered in a massive package Expensive postage (when you see the packaging it makes sense) Use Hermes / Evri Delivery delayed Poor ex... See more

Company replied

Rated 1 out of 5 stars

Bought 3 sets of knives last November, handles are pealing quite badly. Really disappointed as they’ve only ever been hand washed. Filled out an online complaint to the company but it won’t send, said... See more

Company replied

Rated 1 out of 5 stars

I have purchased my cookware from Amazon because of this I have no Lifetime Guarantee I won’t be buying any of their cook wear from them or any outlets again. Very disappointed

Rated 5 out of 5 stars

Impressive customer services - kept up to date every step of the way. Great prices and efficient delivery service

Company replied

Rated 5 out of 5 stars

Great products.purchased in the sale .I wish I had brought more from this company.packahed really well and came quickly every thing is good quality.Happy with my purchases

Company replied

Rated 5 out of 5 stars

Lovely china cups. Just as the picture on the site showed. Arrived promptly. Well packaged. Excellent

Company replied

Rated 5 out of 5 stars

Great items purchased again from here. Very competitive pricing too.

Company replied

Rated 5 out of 5 stars

Good price good choice and efficient delivery. Extremely well packed.

Company replied

Rated 5 out of 5 stars

Very quick response to my order. Arrived within 3 days!!

Company replied

Rated 5 out of 5 stars

i There were absolutely no problems at all from ordering to delivery.

Company replied

Rated 5 out of 5 stars

Kettle looks lovely on my stove. Great quality .very 😊 Thank you!

Company replied

Rated 5 out of 5 stars

Seems to work well. I've only tried omelette and poached eggs.

Company replied

Rated 5 out of 5 stars

Love my cups & saucers!! Packed very well. Great comms. Thank you!

Company replied

Rated 5 out of 5 stars

In July 2025 I ordered and received delivery of the MasterClass baking and roasting tray with PTFE, PFOA and BPA-free non-stick coating, 35 x 24 cm, grey, via Amazon. After 5 months and 4-5 uses, th... See more

Rated 2 out of 5 stars

I ordered a black teapot and received a blue one and I wanted it for Eid and I sent an email but no response so ended ordering another teapot from eBay which was really good and arrived fast.

Company replied

Rated 2 out of 5 stars

The products are good but every time I have ordered, I have received some of the wrong items in my box which is a bit annoying. They always seem unaware of it and are a bit slow to put things right. B... See more

Company replied

Rated 4 out of 5 stars

Great price on sale. Items carefully packed. Very fragile. One egg cup chipped as I was unpacking.

Company replied

Rated 3 out of 5 stars

One of the express coffee mugs was broken. I have been unable to reach you on the phone.

Company replied


Company details

  1. Countertop Store

Written by the company

Cook Serve Enjoy is a hub of more than 20 innovative brands. That adds up to thousands of products, from stylish accessories, to kitchen essentials, to ‘why haven’t they thought of this before?’. Spoilt for choice? That’s the point. You’ll find everything you need to cook, serve and enjoy every moment of it right here. So whether you’re entertaining friends, or entertaining the idea of another diet… whether you’re a proud foodie or you’re just trying to keep your family healthy, happy and well fed… relax, we’ve got things covered.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

coating damage, no reaction from service center update to great customer-friendly solution

In July 2025 I ordered and received delivery of the MasterClass baking and roasting tray with PTFE, PFOA and BPA-free non-stick coating, 35 x 24 cm, grey, via Amazon.
After 5 months and 4-5 uses, the coating has come off at one corner. I have tried to contacted the customerservice center via e-mail but no feedback on this
update: thanks to strong support from Marcus as contact person in the service center I got great customer-friendly solution

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed

I have purchased my cookware from Amazon because of this I have no Lifetime Guarantee I won’t be buying any of their cook wear from them or any outlets again. Very disappointed

10 October 2025
Unprompted review
Rated 1 out of 5 stars

Bought a thermo spoon for jam making

Bought a thermo spoon for jam making , arrived ok BUT battery nearly extinct , Display so feint need magnifier to try and read ,
Absolute waste of money
Tried to reply to company response Strange that the mail address DOESNT WORK

16 August 2025
Unprompted review
CookServeEnjoy logo

Reply from CookServeEnjoy

Hi,

Thank you for your review,
It is never our intention to disappoint our customers, so please know that we take your feedback very seriously. Please could you send an image of the item to customercareeu@lifetimebrands.com and we can replace this for you under our guarantee

Regards,
CSE Team

Rated 1 out of 5 stars

Bought 3 sets of knives last November

Bought 3 sets of knives last November, handles are pealing quite badly. Really disappointed as they’ve only ever been hand washed. Filled out an online complaint to the company but it won’t send, said there’s an error on the page.

9 August 2025
Unprompted review
CookServeEnjoy logo

Reply from CookServeEnjoy

Hi,

Thank you for your review,
It is never our intention to disappoint our customers, so please know that we take your feedback very seriously. Please could you send an image of the faulty knives to customercareeu@lifetimebrands.com and we can replace these for you under our guarantee

Regards,
CSE Team

Rated 5 out of 5 stars

Impressive customer services!

Impressive customer services - kept up to date every step of the way.
Great prices and efficient delivery service

1 May 2025
CookServeEnjoy logo

Reply from CookServeEnjoy

Hello,

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us

Regards,
CSE Team

Rated 5 out of 5 stars

Great products.purchased in the sale .I…

Great products.purchased in the sale .I wish I had brought more from this company.packahed really well and came quickly every thing is good quality.Happy with my purchases

1 May 2025
CookServeEnjoy logo

Reply from CookServeEnjoy

Hello,

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us

Regards,
CSE Team

Rated 5 out of 5 stars

Very quick response to my order

Very quick response to my order. Arrived within 3 days!!

30 April 2025
CookServeEnjoy logo

Reply from CookServeEnjoy

Hello,

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us

Regards,
CSE Team

Rated 3 out of 5 stars

One of the express coffee mugs was…

One of the express coffee mugs was broken. I have been unable to reach you on the phone.

29 April 2025
CookServeEnjoy logo

Reply from CookServeEnjoy

Hello,

Thank you for your review,
It is never our intention to disappoint our customers, so please know that we take your feedback very seriously and will be looking into why you received your parcel this way. I can see that a member of our customer service team has been in contact with you regarding this

Regards,
CSE Team

Rated 5 out of 5 stars

Lovely coasters & pleased with the way…

Lovely coasters & pleased with the way they were packed & delivered.

28 April 2025
CookServeEnjoy logo

Reply from CookServeEnjoy

Hello,

We are very grateful for your lovely review. We are always trying to improve our services so our customers have a great experience with us so we are so pleased that you are happy!

Regards,
CSE Team

Rated 5 out of 5 stars

Pleased with the place mats

Pleased with the place mats, came very promptly.

28 April 2025
CookServeEnjoy logo

Reply from CookServeEnjoy

Hello,

We are so pleased to hear that you are happy with your order. We always aim to deliver a great experience and we are so glad that you received that when shopping with us.

Regards,
CSE Team

Rated 5 out of 5 stars

i There were absolutely no problems at…

i There were absolutely no problems at all from ordering to delivery.

25 April 2025
CookServeEnjoy logo

Reply from CookServeEnjoy

Hello,

We are so pleased to hear that you are happy with your order. We always aim to deliver a great experience and we are so glad that you received that when shopping with us.

Regards,
CSE Team

Rated 2 out of 5 stars

The products are good but every time I…

The products are good but every time I have ordered, I have received some of the wrong items in my box which is a bit annoying. They always seem unaware of it and are a bit slow to put things right. But the items I do get have been good quality ones.

1 May 2025
Unprompted review
CookServeEnjoy logo

Reply from CookServeEnjoy

Hello,

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone

Regards,
CSE Team

Rated 5 out of 5 stars

Great company to order from

Great company to order from. Everything delivered well packaged, and quickly.

17 April 2025
CookServeEnjoy logo

Reply from CookServeEnjoy

Hello,

Thank you very much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to welcoming you back to
Cook Serve Enjoy again soon.

Regards,
CSE Team

Rated 5 out of 5 stars

Great items purchased again from here

Great items purchased again from here. Very competitive pricing too.

16 April 2025
CookServeEnjoy logo

Reply from CookServeEnjoy

Hello,

Thank you very much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to welcoming you back to
Cook Serve Enjoy again soon.

Regards,
CSE Team

Rated 4 out of 5 stars

The flavours are delicious

The flavours are delicious

14 April 2025
CookServeEnjoy logo

Reply from CookServeEnjoy

Hello,

Thank you very much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to welcoming you back to
Cook Serve Enjoy again soon.

Regards,
CSE Team

Rated 5 out of 5 stars

The product is great

The product is great, I love it!

14 April 2025
CookServeEnjoy logo

Reply from CookServeEnjoy


Hello,

We are so pleased to hear that you are happy with your order. We always aim to deliver a great experience and we are so glad that you received that when shopping with us.

Regards,
CSE Team

Rated 5 out of 5 stars

Very fast delivery and great price

Very fast delivery and great price. Many thanks!

4 April 2025
CookServeEnjoy logo

Reply from CookServeEnjoy

Hello,

We are very grateful for your lovely review. We are always trying to improve our services so our customers have a great experience with us so we are so pleased that you are happy!

Regards,
CSE Team

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