Beer fridge good had to turn the door but now writing upside down. Delivery not the best as given dates between then received an email saying delivery within 72 hours.None of which were met would rat... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
5* ordering and super fast delivery experience. 4* for 90cm Stainless Steel Cookology hood that replaced our old Baumatic hood. Dropped 1 star for thin filters but I just tucked another set of thi... See more
Company replied
The delivery wasn't great as the appliance was left on my doorstep on its side and I'm guessing this damaged it so that it blew the circuit breaker when I used it. The support team was great with advi... See more
Company replied
Product arrived as notified -alas rattling sound when extractor switched on. Customer services answered phone and requested video which they agreed faulty so dispatched a new product for next day d... See more
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Company details
Written by the company
Cookology is a family run White Goods and Kitchen Appliances Online retailer where you are sure to find a bargain! We are the home of Cookology and deliver nationwide. We only advertise what we have in stock and that means you get your orders fast. For our standard sized items such as Cooker Hoods, Hobs, Microwaves and Mini Fridge Freezers, we offer a Free next working day tracked delivery service and for our larger items such as Ovens, Range Cookers, Washing Machines and Dishwashers we use a White Goods Delivery company who contacts you to make suitable delivery arrangements. Cookology is based in Haverhill, Suffolk having outgrown our premises in Bishop's Stortford on the Hertfordshire, Essex border, near London Stansted. We are an intimate company with friendly and helpful staff standing by to take phone orders, answer your emails quickly and give you advice on buying appliances for your kitchen. We never pressure customers into buying and the only people we share your details with are the courier companies and review companies we use.
Contact info
Unit 2 Cookology Piperell Way, CB9 8QX, Haverhill, United Kingdom
- 0800 030 8444
- help@cookology.com
- cookology.com
4.4
Excellent
19K reviews
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Perfect purchase
Ordered online which was very easy, item was delivered by DPD the following day and arrived in the time slot I was given. Very happy with my under the counter freezer it is exactly as described and keeps everything frozen as it should and at a great price too.
2 March 2026
Reply from Cookology
Nicola,
We're happy to hear that you found our online ordering process easy to use and that DPD delivered your freezer within the given time. It's great to know that the freezer meets your expectations and keeps everything frozen properly.
Thank you for your positive feedback!
Phil, Cookology
Good communication/discussion
Good communication/discussion
Made easy processing of returning back
9 February 2026
Reply from Cookology
Suresh,
We're glad you found our communication helpful and the return process easy.
Thank you for your positive feedback; we appreciate it greatly.
Phil, Cookology
Reply from Cookology
Brandon,
We're happy you find great value in our cooker!
We appreciate your positive feedback regarding our communications and delivery.
Phil, Cookology
Easy to order and good value for money
9 February 2026
Reply from Cookology
Sue,
We're happy to hear that ordering was easy, and you found great value.
Thank you for your positive feedback; we appreciate it.
Phil, Cookology
Microwave fits in perfectly where…
Microwave fits in perfectly where faulty one was and am very pleased with it, thankyou
1 March 2026
Reply from Cookology
Mrs Mancktelow,
We're happy to hear that the microwave was a perfect fit as a replacement!
Thank you for letting us know you are pleased with your purchase.
Phil, Cookology
The sink was slightly damaged when I…
The sink was slightly damaged when I took it out of the box. I managed to straighten the corner out with a minor ripple in the stainless steel.
27 February 2026
Reply from Cookology
Andrew,
We appreciate you taking the time to share this with us.
We're sorry to hear the sink arrived with damage, if you haven't already please reach out to our customer service team so we can look into this for you.
We'll review this to ensure our products arrive in perfect condition.
Phil, Cookology
Reply from Cookology
Anita,
We're happy to hear that ordering was easy and your freezer arrived quickly!
Thank you for your positive feedback; we appreciate it.
Phil, Cookology
Efficient and effective
Quick, simple, straightforward and quick delivery. Can’t ask for anymore!
7 February 2026
Reply from Cookology
Hannah,
We're happy to hear that our service met your expectations with its speed and simplicity.
Thank you for your positive feedback; we appreciate it!
Phil, Cookology
Great Service from Millie :)
Millie from Cookology provided excellent service while helping me with my oven order and delivery. She was friendly, professional, and very helpful throughout the process. Everything was handled smoothly, and she made sure the order and delivery were organised without any issues. Great Service! Thank you Millie :)
13 March 2026
Unprompted review
Reply from Cookology
James,
We're happy to hear that you had a positive experience with your oven order and delivery.
We appreciate your kind words regarding the service you received. It's great to know everything was handled smoothly.
Thank you for your feedback.
Phil, Cookology
Should have paid more than buy cheap
This was a replacement for a replacement of my old microwave. The first one my husband bought had issues. And was returned. And since i had recently bought a Cookology dishwasher I went to your website and found a great model. OK I have a little steam but dries up quick.
4 February 2026
Reply from Cookology
David,
We appreciate you sharing your experience.
We're happy to hear that you found a suitable replacement microwave on our website after the initial issues.
We value your feedback regarding the steam, and we'll consider it for future improvements.
Phil, Cookology
Good delivery experience
Good delivery experience. Great smaller microwave . A nice cream color. Have been using for a few weeks and very happy with my purchase
1 February 2026
Reply from Cookology
Jennifer,
We're happy to hear that you had a good delivery experience and are pleased with the microwave's size and colour.
Thank you for sharing your positive feedback!
Phil, Cookology
Good product and efficient
Good product and efficient. Fits onto the worktop. Looks like it always belonged!
4 February 2026
Reply from Cookology
Susan,
We're happy to hear that you are satisfied with the product and its seamless fit.
Thank you for your positive feedback; we appreciate it!
Phil, Cookology
Efficiency all round
Efficient service, both from odering to delivery. Instructions were clear , easy to follow and everything ln the package was sound. Nothing missing and no damage.
Would definately rexomend to friends and family.
Thank you.
4 February 2026
Reply from Cookology
Graham,
We're happy to hear that you had an efficient experience, from ordering to delivery.
We're glad the instructions were clear and that everything arrived in excellent condition.
Thank you for recommending us!
Phil, Cookology
Brilliant freezer at a great price…
Brilliant freezer at a great price delivered quickly.
4 February 2026
Reply from Cookology
customer,
We're happy to hear that you are pleased with the freezer and our delivery service.
Thank you for your positive feedback!
Phil, Cookology
Wine fridge bought good product.
Wine fridge bought good product.
Very quick from ordering to getting it delivered .
25 February 2026
Reply from Cookology
Mr J Watson ,
We're happy to hear that you received a good product and quick delivery!
Thank you for sharing your positive experience with our wine fridge.
Phil, Cookology
Freezer
I ordered a table top freezer for my utility room. Ordering was easy and delivered on time by DPD. Overall good experience thank you.
4 February 2026
Reply from Cookology
Mrs Scott,
We're happy to hear that ordering was easy and your new freezer was delivered on time.
We appreciate you sharing your positive experience with us; thank you!
Phil, Cookology
Reply from Cookology
Sarah,
We're happy to hear that you are pleased with the product and its prompt delivery.
Thank you for your positive feedback; we appreciate it.
Phil, Cookology
Delivery quick from when I ordered but…
Delivery quick from when I ordered but an hour outside the allotted window which impacted on my work.
I previously rang to explain the fridge/freezer needed carrying down a small flight of steps to the kitchen.
The delivery men didnt Get the message and refused to do so leaving me to arrange to get it into the house.
Delivery drivers were courteous.
3 February 2026
Reply from Cookology
Mr Yeadon,
We appreciate your feedback and are sorry the delivery was delayed, impacting your work, sadly with any delivery services this can be an issue dues to delays at previous drop offs or traffic road closures etc.
We regret the delivery team wasn't informed about the steps, however the agent your spoke to on the phone should have advised this would be down to driver discretion and not something we can guarantee they will do, we will look into who you spoke to to make them aware of the correct processes moving forward.
We're glad to hear they were courteous.
Phil, Cookology
Very disappointing experience
Very disappointing experience. I never received my order but was told it had already been delivered. I have been chasing this up for months and still have had no proper update or resolution. Customer service has been extremely poor and the issue is still not sorted. I would not recommend based on this experience.
5 January 2026
Unprompted review
Reply from Cookology
Good morning,
Thank you for taking the time to leave a review,
I have located your message from yesterday where you have stated you ordered from Debenhams, I'm afraid Debenhams do not sell our products and the order number you have provided also does not relate to any of our suppliers, if you are messaging regarding a different order please reply to our last email with the correct order details and we can look into this for you, however if you have messaged us in error we would ask you update your review.
Thanks
Phil, Cookology
A very efficient service.
The service was fast and my cooker Hob was delivered in less than 24 hours. It arrived in perfect condition.
The next day I ordered a extractor fan. Sadly it arrived damaged. I called Cookology and they sent me a new one which arrived within 24hrs. I cannot fault the aftersales staff, especially Millie, who was just brilliant. Thankyou so much cookology.
27 February 2026
Reply from Cookology
Barry,
We're happy to hear that your cooker hob arrived quickly and in perfect condition. We're sorry the extractor fan arrived damaged, but we're glad we could resolve this quickly.
We appreciate your positive feedback regarding our aftersales team, especially Millie.
Thank you.
Phil, Cookology
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