Shuttle Pro 2. Used it to control Cubase for years. Worked fine. Then, when installing Win11, their old installer would not work. New installer does not have a Cubase preset. FAQ tells me to import se... See more
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If your wanting window blinds then look no further than CONTOUR BLINDS. They are a standard of workmanship was brilliant. The quality was fantastic n the price was brilliant n very competitive. Very p... See more
The Contour Shuttle is an excellent product for video editing and the service is perfect. In case of a problem, you will be helped immediately, even with the help of Teamviewer. Highly recommended... See more
Company replied
I used the online form to try to report a problem with my rollermouse and the only response I have had is this request for feedback from Trustpilot. I use Google Chrome as a browser. I see this mes... See more
Company details
Written by the company
Contour Design develops ergonomic mice that allow users to work safely at their computer without the risk of pain or strain. Our products offer the highest degree of ergonomics and inspire variety and improved habits.
Contact info
Nyropsgade 39-43, 1., 1602, Copenhagen V, Denmark
- +4520270227
- info@contour-design.co.uk
- contour-design.co.uk
3.1
Average
192 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Help was excellent.
27 August 2020
Unprompted review
Reply from Contour Design
Hi John,
Thank you for the kind feedback.
Sincerely Regitze
Contour Design Nordic
Erratic Scroll Wheel Fixed!
I reached out due to an erratic scrolling wheel (after 2 years of use) and the response was prompt with very specific instructions that included photos as well as a video on how to remedy the problem. I was nervous in taking the mouse apart thinking I could potentially disable the whole thing permanently, but the instructions were easy and concise so I was able to successfully clean the wheel without harm to the entire device- now the wheel scrolls up and down without any issues! Thank you, Contour Design, for the great customer service.
27 August 2020
Unprompted review
Reply from Contour Design
Hi Andy,
Thank you for the kind words.
We are happy to help, and happy to hear that your mouse is working again.
Sincerely Regitze
Contour Design Nordic.
Best pointer mover ever!!!
Best pointer mover ever!!!! All my previous shoulder problem, is only a bad memory nowadays 😊
26 August 2020
Unprompted review
Reply from Contour Design
Hi Joakim,
Thank you for the kind words. We are happy to hear that our product have given you a relief on your shoulder problems.
Sincerely Regitze
Contour Design Nordic
The response was quick and obviously…
The response was quick and obviously from a person rather than a bot. That was nice. Unfortunately, the software bug has not been fixed. It is a minor inconvenience, but it does take a dozen extra clicks every morning.
25 August 2020
Unprompted review
Reply from Contour Design
Hi Wes,
Thank you for the positive feedback. It is much appreciated.
We are aware of the issue with the software, we are working hard to get it solved.
Sincerely Regitze
Contour Design Nordic
AMAZING CUSTOMER SERVICE AND PROMPT…
AMAZING CUSTOMER SERVICE AND PROMPT RESOLUTION OF QUERY. WOULD ABSOLUTELY RECOMMEND.
24 August 2020
Unprompted review
Reply from Contour Design
Hi Carmela,
Thank you for the kind words.
We appreciate you taking the time to recommend us.
Sincerely Regitze
Contour Design Nordic
Problem not solved at all.
Problem not solved at all... Dreadful "advice" - i.e. "look on our website... Oh, that doesn't work? Oh, I don't know then."
Total joke.
18 August 2020
Unprompted review
Reply from Contour Design
Hi Westy,
I am sorry to hear that you feel this way.
I can see my colleague and you have been writing together from August 11th - August 20th trying to solve the issue you are having.
Sincerely Regitze
Contour Design Nordic
Excellent product and support
Excellent product (Rollermouse Red) and very good support.
18 August 2020
Unprompted review
Reply from Contour Design
Hi LM,
Thank you for the kind words. We love to help our customers.
Sincerely Regitze
Contour Design Nordic
While I did get a response from members…
While I did get a response from members of your team, my issue has not been resolved.
17 August 2020
Unprompted review
Reply from Contour Design
Hi Phoebe,
Thank you for your feedback. I am sorry to hear that the issue haven't been solved yet. I can see your case have been forwarded to our colleagues in US as Australia are under their jurisdiction.
I will chase my colleagues in US so they can reach out to you as quickly as possible.
Sincerely Regitze
Contour Design Nordic
Quick and trying to help
12 August 2020
Unprompted review
Reply from Contour Design
Hi Anton,
Thank you for the positive feedback.
Sincerely Regitze
Contour Design Nordic
My Contour Shuttle Pro started to…
My Contour Shuttle Pro started to scroll un-controllably. I asked customer service if there was a repair or replacement option as it was out of warranty. I never received a reply to that query. Having waited a week for a reply I decided to dismantle the unit, cleaned the circuit board and IC pin out connections and it is now working. It would have been helpful had your team suggested that in the first place.
12 August 2020
Unprompted review
Reply from Contour Design
Hi John,
Thank you for your feedback, we appreciate you taking the time to do so, so we can improve our support to you.
I am happy to hear that you manage to solve the problem yourself, so you are able to use your product again.
Sincerely Regitze
Contour Design Nordic
I had a problem with my Contour…
I had a problem with my Contour ShuttlePro V2. So emailed them for advice.
Their support team responded very quickly on how to sort the problem.
I followed their instructions and sorted the problem
12 August 2020
Unprompted review
Reply from Contour Design
Hi John,
Thank you for the positive feedback.
We love to help our customers.
Sincerely Regitze
Contour Design Nordic
Prompt response
While the answer was what I feared, The tech response was very fast and appreciated.
10 August 2020
Unprompted review
Reply from Contour Design
Hi HG,
Thank you for the positive feedback.
Sincerely Regitze
Contour Design Nordic
Great customer service and advice before purchase
I really appreciated the attitude of providing me the best information and help
10 August 2020
Unprompted review
Reply from Contour Design
Hi Vit,
Thank you for the kind words.
We are happy to help.
Sincerely Regitze
Contour Design Nordic
I did not receive sdk.
9 August 2020
Unprompted review
Reply from Contour Design
Hi Vittorio,
I am sorry to hear that you haven't received the file.
My colleague sent you the file on August 3rd and 5th, could you please see if it ended up in your spam folder?
If you can't find the email my colleague sent you, please send us an e-mail to info@contour-design.com and we will do our best to help you.
Sincerely Regitze
Contour Design Nordic
Prompt response, unfortunately device seems dead!
They quickly responded to my request for help with a non functioning roller mouse. Unfortunately their suggestions did not help, but it is a very old device that has had a lot of use.
4 August 2020
Unprompted review
Reply from Contour Design
Hi Gordon,
Thank you for the positive feedback.
We are happy to hear that your Rollermouse have helped you for years.
Sincerely Regitze
Contour Design Nordic
Let down by US office
I had an excellent quick response to my query from The European office. They said the Contour USA office will help me out. That was a week ago and I’m still waiting. ☹️
1 August 2020
Unprompted review
Reply from Contour Design
Hi John,
First of all thank you for the kind words about our customer service. We appreciate it. Of course, we are not happy about the second part. We have found your mail again and we will look into it. Hopefully, we can get hold of the right people asap.
Regards,
Mette, Contour Design Nordic
First class prompt service
First class prompt service, which clearly explained how to get round the problem.
I am delighted with the products and in fact bought a second package of the Shuttle Pro and Unimouse for my daughter in law who was having problems with her arthritic thumb.
30 July 2020
Unprompted review
Reply from Contour Design
Hi Robert,
Thank you for taking the time to write such a positive review. We are glad that you are also recommending our products to new users, who are having thumb problems.
Greetings,
Mette, Contour Design Nordic
I have been a Contour mouse user for…
I have been a Contour mouse user for years. The new unimouse is incredible.
30 July 2020
Unprompted review
Reply from Contour Design
Hi John,
We are so happy to hear that!
Greetings,
Mette, Contour Design Nordic
Incredible service.
Incredible service.
thank you so much for the set of extra stickers.
30 July 2020
Unprompted review
Reply from Contour Design
Hi Fabrice,
And thank you for your very positive feedback.
Regards,
Mette, Contour Design Nordic
Excellent customer service
Excellent customer service, very helpful and quick to respond, thanks to your quick turnaround I am able to use my Unimouse again.
22 July 2020
Unprompted review
Reply from Contour Design
Hi Hayley,
Thank you for the kind words.
We are happy to help.
Sincerely Regitze
Contour Design Nordic
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