Contour Design Reviews 

192
•
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Shuttle Pro 2. Used it to control Cubase for years. Worked fine. Then, when installing Win11, their old installer would not work. New installer does not have a Cubase preset. FAQ tells me to import se... See more

Rated 5 out of 5 stars

If your wanting window blinds then look no further than CONTOUR BLINDS. They are a standard of workmanship was brilliant. The quality was fantastic n the price was brilliant n very competitive. Very p... See more

Rated 5 out of 5 stars

The Contour Shuttle is an excellent product for video editing and the service is perfect. In case of a problem, you will be helped immediately, even with the help of Teamviewer. Highly recommended... See more

Company replied

Rated 1 out of 5 stars

I used the online form to try to report a problem with my rollermouse and the only response I have had is this request for feedback from Trustpilot. I use Google Chrome as a browser. I see this mes... See more

Company details

  1. Computer Hardware Manufacturer

Written by the company

Contour Design develops ergonomic mice that allow users to work safely at their computer without the risk of pain or strain. Our products offer the highest degree of ergonomics and inspire variety and improved habits.


Contact info

3.1

Average

TrustScore 3 out of 5

192 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.1

All reviews

(192)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product and service

Great product and service. I highly recommend it!!

12 October 2021
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Reply from Contour Design

Thank you so much for your wonderful review!!

All the best,
Contour Design

Rated 5 out of 5 stars

The Rollermouse should be available to everyone who uses a computer at work.

I have been using my Rollermouse Pro daily for work for at least 10 years, and it has only just started to wear out. I contacted Contour Design to ask for advice and they have been prompt and extremely helpful. Prior to a physiotherapist recommending this device to me, I had constant neck and shoulder pain from computer use, despite doing exercises and having a lot of expensive treatment from osteopaths, chiropractors etc. I was told that the muscle tightness from spending a lot of time at a computer, and repetitive strain injury, was putting me at risk of osteoarthritis in my neck. Since I started using the Rollermouse I have not had any problems like that. I have no pain in my neck or shoulders, and have not needed any more treatment. I recommend the device to everyone who uses a computer a lot.

8 October 2021
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Reply from Contour Design

Hi Estelle,
Thank you so much for sharing your experience with us. We're so happy to hear you've found that the RollerMouse prevents pain in your neck and shoulders. We agree, having the right equipment can really make a difference!

Thank you again for taking the time to leave us such a wonderful review.

All the best,
Caroline/Contour Design

Rated 5 out of 5 stars

Service and warranty, second to none.

Service and warranty, second to none.
Had an issue with a roller mouse that I purchased just over a year ago and it stopped working. Emailed Contour Design Support with the problem, after a little diagnostic, they sent out a replacement which I received a couple of days later. Brilliant support service.

29 September 2021
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Reply from Contour Design

Hi Jason,
Thank you for taking the time to leave us such a kind review. We're very happy to hear you're up and running with your RollerMouse again.

All the best,
Contour Design

Rated 5 out of 5 stars

Great company!

Support were very quick to respond to my question about the ShuttleProv2. A quality product with great back up.

22 September 2021
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Reply from Contour Design

We're happy to hear it! :-)

All the best,
Contour Design

Rated 5 out of 5 stars

Contour’s customer service is always…

Contour’s customer service is always top notch. This is the second incident for which I’ve received prompt and helpful help.

We haven’t tried to attach the ribbon cable yet but we will and appreciate the detailed instructions!

Fortunately, I have two Contour rollermouses, one for work and one that I bought myself for home use so I’m not totally stranded. They’ve made such a difference and it hurts to use a traditional mouse or touchpad now!

21 September 2021
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Reply from Contour Design

We're very happy to hear you've received help right away - and we're also pleased to hear, you are as big a fan of our RollerMouse products as we are :-)

All the best,
Caroline/Contour Design

Rated 4 out of 5 stars

Countour mouse review

Using contour mouse is very comfortable! I was able to use it during my daily work and it fits really well in hand. I did not have time yet to measure the battery life, but I hope that it will be able to stay alive for at least a week. In regards to the side buttons (back/forward) these are a bit too close to the metacarpus, so it could be potenially moved a bit north to the 3 normal mouse buttons. The pitty is that the mouse is still using the USB-2C, I thought that USB3 is kinda standard nowadays. I also have limitted possibility to install any kind of software on my PC and unable to check the current level of battery on my mice, so I also cannot say a word about the software itself.

How about bluetooth, does it required to have a dedicated dongle to be a fully wireless Mouse?

20 September 2021
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Reply from Contour Design

Hi Kamil,
Thank you very much for your thorough feedback. We always like to hear from our customers!

You can check the battery level directly on the mouse itself and won't need to install any software in order to do so. Just click the button on the buttom of the mouse to see the current level - if your mouse is running low on battery, the light will start blinking red. A full charge should last your around 3 months.

I hope that helps :-)

All the best,
Caroline/Contour Design

Rated 5 out of 5 stars

Super personal and helpful!

Despite the fact that I did not buy the rolloermouse in DK I ended up with their helpdesk. The lady (Regitze) was outstanding and you should be proud for having her! i need to replace my device after a number of years and had originally thought of looking at alternatives but after her helpful, fast and professional assistance, a new rollermouse red is on its way:-)

14 September 2021
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Reply from Contour Design

Hi Olav,

Thank you so much for your review. We're so happy to hear Regitze could help you with your questions - and we hope you'll love your new RollerMouse as much as we do! :-)

All the best,
Caroline/Contour Design

Rated 5 out of 5 stars

So pleased with Contour's customer…

So pleased with Contour's customer service, Its refreshing in this day and age that someone cares about after sales service so much, they were very helpful, and reacted quickly and efficiently.

13 September 2021
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Reply from Contour Design

Hi Roy,

Thank you so much for your kind words. We're so happy to hear that our support lived up to your expectations! :-)

All the best,
Contour Design

Rated 4 out of 5 stars

easy to set up and use..

easy to set up and use... and comfortable. As a bonus it is harder to loose under a pile of papers too...

23 August 2021
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Reply from Contour Design

We're glad to hear you're satisfied with your Contour products - even if they take up a little more space on your desk ;-)

All the best,
Caroline/Contour Design

Rated 5 out of 5 stars

Great product

Great product. I had tried others which weren't as good. The service was great and I could try the product for 30 days for free, which was fantastic. I ended up buying the product as it was just what I was looking for.

3 August 2021
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Reply from Contour Design

Hi Rhona,
We are happy to hear that you are satisfied with our service.
Please let us know if at any point can of further help, just contact our service team.

Sincerely
Regitze, Contour Design Nordic

Rated 5 out of 5 stars

A great product sent within days

A great product sent within days, it has completely changed my issues with my shoulder and posture using a traditional mouse. Thank you.

26 July 2021
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Reply from Contour Design

Yay - that's great news! We're so happy to hear you've found relief for your shoulder issues.

Best,
Caroline/Contour Design

Rated 5 out of 5 stars

Great product

Great product!!!!

13 July 2021
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Reply from Contour Design

Thank you so much for the 5 star review!

Best,
Caroline/Contour Design

Rated 5 out of 5 stars

It’s very fast and easy use

It’s very fast and easy use and comfortable, only thing I didn’t like was the size was a bit too big different when I ordered my free trial I expected something like a mouse this is nothing like mouse but like I said once used to it it grows on you and feels good using it

12 July 2021
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Reply from Contour Design

Hi Allen,
Thanks for leaving us with a review! We're happy to hear you're enjoying your Contour product. If you need any assistance with your products, please reach out to our support team and they'll be able to help you.

Best regards,
Caroline/Contour Design

Rated 5 out of 5 stars

Best service!

Very good products and exceptional support!

12 July 2021
Unprompted review
Contour Design logo

Reply from Contour Design

Thank you very much for your kind review!

Best,
Caroline/Contour Design

Rated 5 out of 5 stars

ShuttleProV2 Replacement Cover Caps

I recently lost a couple of my ShuttleProV2 cover caps during a move. Contour was kind enough to send me replacements. GREAT communications and great product. I started using the ShuttleXpress and then was impressed to upgrade to the ShuttleProV2. Makes precise editing faster and better for me.

4 June 2021
Unprompted review
Contour Design logo

Reply from Contour Design

Hi Avery,
Thank you for taking the time to leave us such a nice review! We're very happy to hear everything worked out and that you're enjoying our Shuttle products :-)

Thank you,
Caroline/Contour Design

Rated 5 out of 5 stars

Excellent

My physio recommended I tried a vertical mouse to help with the pain in my shoulder, neck & arm. I've only been using this for a week, but can feel the difference already. My physio also noticed the change when I went for my weekly beating!! I would highly recommend this product for anyone who suffers with 'mouse arm'!!! It is adjustable up to 70 degrees, so the position of your arm can be constantly moved, thus preventing muscle aches.

1 June 2021
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Reply from Contour Design

Dear Louise,
We are happy to hear that Unimouse has helped you that well so quickly.

Sincerely
Regitze, Contour Design Nordic

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