Contact Solar Reviews 

These guys are really good at designing, project managing and installing your system. We bought a battery/solar system last year and all went reasonably well. After-sales support is non-existent though. I wanted to enquire about making some changes to my setup, I had to chase them several times to try and get some sort of response and got nowhere. Eventually I was talking to a guy from a rival company who said he had contacts there, the result? Contact Solar sent me a quote for a new system, so they are completely unaware of me as an existing customer. So, if you want a good system and installation, these guys are OK, but if after-sales support is important for you, best look elsewhere 🙂

Professional, punctual, courteous, respected my property, tidy, knowledgeable, explained the process and how it all works, nice people

Great team, from Matthew who I originally spoke to all through the process, scaffolders and installer contractors were also a pleasure to work with and to date after case has been good.

Contact Solar fitted my solar panels over 4 years ago and are still providing me with support. When I email them with a query they always respond within 24 hours and often straight away. Would definitely recommend them for fitting and after sales service

The process of agreeing the contract, installing the equipment, and changing to the new tariff was remarkably free of hassle. Very refreshing!

I found Contact solar very helpful and friendly, telling me from the first step how the process to putting up my solar panels, with the date and time for the scaffolding to be erected and to be removed.
The crew that arrived to install the system was again very friendly and explained everything to me. I am very happy with there work and would recommend this company to friends.

Will split my review into three sections.
1..office staff are helpful and full of information and sort out numerous enquiries. 5 stars.

2..scafololders not very contentious about putting scaffolding on felt roof, some damage done. 3 stars.

3...system installers efficient and maybe a bit to quick as left mess on roof, ie cable tie ends and bits of packing. Also did not wipe down panels after installation and leaving hand prints and smears on all of them which I will have to get cleaned by someone at some point. 4 stars.
So that gives the whole experience an average of 4 stars.

Contact Solar made the process of installing the solar panels very simple. The process was seamless and once the panels were installed they assisted me with the set up of the App and the tariff with EDF

Very easy installation process. Highly professional engineers and customer service staff.

From the original enquiry to the final installation, Contact Solar has provided a professional and friendly service. The team that did the install were knowledgeable, respectful and friendly. The post installation service and Tesla app run though has been very good. I can recommend the whole team.

From the very start the whole process was flawless, everyone I spoke with was super efficient. Not a single problem encountered. Would recommend without hesitation.

Clear, concise advice.

I had a 20‑panel solar array and two batteries installed in Jan 2026 and the whole experience has been outstanding from start to finish. Every interaction with the Contact Solar has been first class, and I genuinely cannot fault any part of the process.

From the original sales call, everything was explained clearly and honestly, with no pushy sales tactics and plenty of time given to answer my questions. The office staff have been equally impressive – friendly, professional and always quick to respond, keeping me updated at every stage so I always knew what was happening and when.

The scaffolding team turned up exactly when they said they would, worked efficiently and safely, and were respectful of my property throughout. The installation team were just as professional: they arrived on time, worked neatly and methodically, and took the time to walk me through the system and the operation once everything was up and running.

Overall, the whole experience has been seamless, well organised and genuinely stress free. Every member of the team I dealt with represented the company brilliantly, and I would have no hesitation in recommending them to others.

Absolute First-Class Service From Start to Finish! ⭐⭐⭐⭐⭐
I cannot recommend Contact Solar and the whole team highly enough. From the very beginning of the project to the final sign-off, the professionalism, communication, and workmanship have been absolutely flawless—and all for a fantastic, great price!
Matthew (Sales Representative): Set the gold standard right from the start. He got us a brilliant price on the system, was completely transparent, and made the initial process incredibly smooth.
The Office & Support Team (Ellie, Ryan, Stuart, and Joseph): Absolute superstars in the background. They kept us constantly updated at every single stage of the build, coordinated everything flawlessly, and made it a real pleasure to work with such a professional company.
The Scaffolding Team: They arrived promptly, worked incredibly hard, and set up a perfectly safe, sturdy, and tidy structure around the property with zero fuss.
The Installation Team: The guys who came to fit the system were outstanding, polite, efficient, and left the property spotless.
Phil (Team Leader): A massive shoutout to Phil, the installation team leader. He was brilliant—he kept me updated throughout the day, answered all my questions, and ensured the entire setup was exceptionally neat, tidy, and engineered to perfection.
The system is already running like an absolute dream, hitting 100% self-powered and completely packing my battery vault on day one! If you want a company that delivers premium quality, amazing value, and a top-tier, hardworking crew from the front office to the roof, look no further than Contact Solar. A massive thank you to Matthew, Ellie, Ryan, Stuart, Joseph, Phil, and the rest of the team

We have been badly let down by Contact Solar. We accepted their proposal back in December 2025 and were visited by a surveyor in late January. The surveyor surveyed the wrong aspect of our roof, causing confusion, as he was suggesting 14 panels, which we were pretty sure would not fit on our south facing roof. Once this was sorted, we still had to wait for permission from the developers of our newbuild estate and for someone to come to board our attic, as the batteries were to be sited in the loft space and this was a prerequisite.

Scaffolding went up on 1st April and on 7th we were looking forward to having the installation completed. Unfortunately, the team had only been here for 30 minutes or so, before there was a knock on the door and we were told that they were unable to go ahead, because the roof tiles were not compatible with their fixings. The team suggested that if we were happy to have an in roof system on a tray, one of the other Contact Solar teams could do this, but, when the company ‘phoned, they told us that this was not the case and that we would have to have the tiles stripped off the roof by a private contractor before they would be willing to go ahead with the installation. We were unwilling to do this, as we were afraid of losing our NHBC warranty.

We complained to the company on 13th April, but did not get a response until 16th April, after I contacted them again, by email this time, on 14th. We were asked what we would like to happen and our response was that we would like them to go ahead with the in roof system, but with them removing and replacing the tiles. It took until 29th April to finally get a response to this – a negative, unless we had the tiles removed ourselves. We were offered a £200 goodwill payment towards the cost of having the loft boarded, but since this cost us £1695 it was hardly worth accepting. We were told that the tiling had not been noticed, because the surveyor was at ground level, but we have a one storey garage, so the tiles are clearly visible.

Two other solar companies have already completed installations on rooves similar to ours, so we know that it is doable, but Contact Solar have decided it is not for them. We have lost out, not only on the cost of the attic flooring, but on a month at least of solar power and hence lower bills because of their incompetence.
Since originally writing this review, Contact Solar have compensated us for the attic boarding that we commissioned in order for the installation to go ahead. They have also added a 'goodwill' payment.

Had a great experience with them. Really good communication from the start without being pushy at all.

From initially filling in the contact form to panels being installed was just over 2 months.

Everything happened when they said it would and we had no problems at all. We were already with EDF anyway so I’m not sure if it’s more hassle if your with a different energy company (EDF own Contact Solar).

No hard sell, kept informed throughout the process. Solar panels fitted at agreed time.

Whenever you undertake any project, you hope that everything goes well. I have to say that other companies should take a leaf from Contact Solar’s book, as they were superb from start to finish. The communication was first class all the way, even after installation, Jo from the handover team rang to see if we were pleased with everything. We would definitely recommend them to anyone thinking about getting Solar panels. All that’s left to do is reap the rewards from our investment.

Had panels installed last year, great service workmen very good, tidy, polite, respectful of my property, installation very good & all as planned.
Recently had a change to my home WiFi, first time I have had to call customer service, prompt polite & very efficient response & resolution to my problem.

A very pleasant and efficient service. Helpful with advice and any problems that could arise.
Extremely fast installation.