Contact Solar Reviews 

1,380
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 527 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff members who guide you through every step, making the entire journey smooth and stress-free. Many people note that the installation teams are exceptionally efficient, respectful of properties, and always tidy up thoroughly afterwards. Some reviewers were not happy with communication gaps and occasional administrative delays during the initial planning stages. A few individuals also mentioned experiencing frustrating difficulties with scheduling appointments or managing some complex post-installation tariff details. Consumers occasionally pointed out that getting timely updates required extra effort when unexpected issues arose.

What people talk about most

Staff

People report positive experiences with staff, highlighting that the team is consistently efficient,... See more

Service

Users describe positive interactions with service, highlighting efficient, professional, and knowledgeable... See more

Customer communications

Reviewers highlight positive aspects of contact, noting that staff provide a professional and friendly... See more

Customer service

Consumers find customer service to be positive, highlighting professional and friendly interactions... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a seamless, well-organised, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had solar panels and a battery installed 3 years ago by Contact Solar. The process went well and the system has been running well since. Very impressed with level of after sales care after a recent... See more

Company replied

Rated 5 out of 5 stars

I had a great experience from start to finish. I knew I wanted to maximise how many panels we could fit on the roof, needed advice on battery size which they were happy to provide. Very knowledgeable... See more

Company replied

Rated 5 out of 5 stars

Contact made the whole process very easy and felt reasured the whole way through with no pressure selling. System was very competitive with quick install dates and information easy to understand... See more

Company replied

Rated 5 out of 5 stars

I didn’t know who to approach for a quote on solar panels. There are so many ads you see these days! I contacted my Energy Co, EDF, who recommended Contact Solar. A great experience from start to fini... See more

Company replied


Company details

  1. Solar Energy Contractor
  2. Electrical Installation Service
  3. Energy Equipment and Solutions
  4. Green Energy Supplier
  5. Solar Energy Company
  6. Solar Energy Equipment Supplier

About Contact Solar

Written by the company

We are Contact Solar, part of the EDF Group. We're a trusted solar panel and battery storage experts providing end-to-end solar PV installations across the UK.

Why Contact Solar?

  • 🤗 Which? Trusted Traders
  • 🤩 Highest Trustpilot & Google reviews in the UK
  • 🇬🇧 Nationwide coverage
  • 💸 10,000+ happy customers
  • 🥷 Instant online prices
  • ⌛ Over 12 years trading
  • 😇 Leading UK customer service
  • 🚀 Lifetime support promise
  • 0️⃣ 0% deposit - pay when installed

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(1,380)

515 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Experience with Contact Solar

We had a very good experience with Contact Solar from initial enquiry through to installation and commissioning. The sales team took time with us to find the right system, the quote was competitive, Installers were very knowledgeable, helpful and flexible in location of our battery and gateway and the scaffolders respectful of our property.
We were EDF customers and the Contact Solar team handled the transition very well covering all the applications for moving on to an export tariff. Communication was very good throughout the process, keeping us informed of progress and responding quickly to any questions which we had. Overall a very good experience.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

BLAMING IRAN WAR FOR 16 WEEK DELAY-…

BLAMING IRAN WAR FOR 16 WEEK DELAY- WHAT A JOKE.

I placed an order for solar panels on 9th Jan 2026. Was told approx 6 weeks which would be 20th Feb, 16 weeks later and no panels I got an email from their Field Operations Manager stating ‘ I appreciate you have waited longer than you would have liked, but it’s partly to do with the Iran war’ in their words (which started 28th Feb). HAHA if they completed on time the war hadn’t of even started. Blaming 16 weeks for any reason is ridiculous, especially as I chased them at least 25 times, what a JOKE

1 May 2026
Unprompted review
Contact Solar logo

Reply from Contact Solar

Hello Dan,

We’re sorry to see your further feedback on this.

We recognise that the timeline has been longer than originally expected and understand the frustration this has caused. As outlined previously, the duration of this project has been influenced by factors outside of our control, including requirements managed by the local DNO, while we have continued to progress all elements within our control.

Given the concerns raised and your ongoing dissatisfaction, we have taken the decision not to proceed, as we do not believe this would lead to a positive outcome for either party.

We have arranged for the scaffolding to be removed as soon as possible and will conclude matters in line with our agreed terms.

Kind regards,
Contact Solar

Rated 5 out of 5 stars

Great service from start to finish.

Right from the beginning the person providing the quote took time to understand what I wanted and was very helpful during three conversations and subsequent revisions/alternatives. It was reassuring that I spoke to the same person each time.
The other companies from whom I received quotes all required up front deposits whereas Contact Solar required one single payment upon completion. This was a factor in my decision making because it removed any financial risk on part.
The installation team were very helpful in agreeing cable routes to minimise detrimental visual appearance. They installed 8 panels, 3 batteries and an inverter all in one day.
The handover team have acted very quickly with various documents and certificates and liaising with my electricity provider.

30 April 2026
Rated 5 out of 5 stars

Great experience

Plenty of information and updates received. All installed fine in time for the sunny weather, and generating loads of excess energy to sell back to the grid via their generous introductory tariff

21 April 2026
Rated 5 out of 5 stars

Very Positive Experience

Had our EDF / Solar Connect solar power system installed yesterday. It was a very positive experience, system installed exactly as quoted, surveyed and scheduled. Installation team were very friendly, polite and proficient, installation was very neat and the site left clean and tidy. Full installation - 13 panels on 2 roof planes, all wiring, battery and inverter installed, commissioned and integrated with existing power supply in around 8 hours. Well done! Very competitive pricing too!

29 April 2026
Rated 5 out of 5 stars

My Solar system installation

The scaffolders and the solar system installers were very polite and knowledgeable. They got on with the job without involving us. Before they left they explained the system. One thing they didn't make clear and maybe I didn't ask is how much the network will pay and whether there is a limit to how much to export. Contact Solar have come back and clarified both points.

17 April 2026
Rated 5 out of 5 stars

5 star service all the way

Great experience from beginning to end. The sales team are very professional and the equipment is great quality on first inspection. The install contractor who installed my equipment were very considerate and had a passion to make the install look good and meet my requirements to minimise impact of install on the appearance of my property. I would definitely recommend Contact Solar to anyone considering in investing in quality solar and battery solutions.

28 April 2026
Rated 5 out of 5 stars

Solar and Batteries

Good communication and advice from the company team throughout the process. Scaffolding guys good, in and out no issues both erecting and removal. Very happy up to now with the system. Neat and tidy installation.19 panels, 30kw Batteries operating as expected, especially well with the present sunshine. Took a while longer than originally advised from ordering to Install, but was worth the wait. I would recommend Contact Solar service and products to anyone.

21 April 2026
Rated 5 out of 5 stars

Great communication from the company

Great communication from the company. A little pricier than some outfits, but better quality products & the overall experience was very positive. Workmen were courteous, efficient & respectful of our property. Customer support has been excellent so far :-)

21 April 2026
Unprompted review
Rated 5 out of 5 stars

They are the most helpful people.

They are the most helpful people I have dealt with. The support with a problem I encountered due to changing tariff was superb. Having had Contact Solar for some years I wouldn’t hesitate to recommend them to anyone.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer support

Due to a recent bereavement I’ve had to suddenly understand and manage our solar panels and the corresponding batteries.

Contact solar have been amazing, making it straightforward to transfer the account into my name. I was able to book a tutorial where they helped me to understand how the app works and the information I can access. When I had an issue with the app and couldn’t find the data they helped me to identify what had happened and access the data again very quickly.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience all round

What started as a suspicious “cold call” ended with a very satisfactory solar installation from a refreshingly efficient company.
If I had to recommend a solar installation firm this company would be the one.

14 April 2026

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