LEXIS-NEXIS Reviews 4

HAVE A FALSE INSURANCE CLAIM LISTED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! MORONS WON'T ACCEPT WHO I AM!!!!!!!!!!!!!!!!!!!!!! FALSE CLAIM STILL ON MY RECORD AND WILL FILE BOTH CRIMINAL AND CIVIL CHSRGES AGAINST THIS COMPANY!!!!!!!!!!!!!!!!!!!

As in-house counsel, I rely on expensive legal research platforms to function reliably. My recent experience with LexisNexis was beyond frustrating.

Our account was suspended for alleged non-payment even though I provided a specific billing contact when the account was opened. Lexis sent the invoices to the wrong party despite those instructions. Once a representative emailed me one week ago, I immediately responded and arranged payment through accounts payable, but my follow-up questions went unanswered and we received no notice that the account would be suspended.

I spent over 3 hours with customer service and still could not regain access or obtain temporary login access—even though this is commonly provided during service interruptions. Lexis acknowledged internally that the billing issue resulted from their error and said February charges would be waived, but that does not address the disruption of losing access during active legal work. I still do not have access or a guest pass.

I also asked for our account manager to contact me. Someone called at 7 p.m., left a message saying they would “try again,” but did not provide their name or contact information.

Separately, the Lexis AI tool (Protege) has frequent reliability issues—it often stalls or times out even after troubleshooting with a technical specialist.

For an expensive service that legal professionals depend on daily, the combination of billing errors, lack of communication, account suspension without notice, uncaring customer service and unreliable tools is unacceptable.

lexis nexis has a lot of false information on me like my friends house and how much their home is worth . I dont understand why they even have other peoples property listed on my credit report . They say I have a 2019 honda car which I do not and even have me listed as living at my aunts house which I have never even been inside of .they have me as having multiple identities under different name s and that is also not true but what I dont get is why they have 3 different peoples homes on my report that have nothing to do with me. It just dont sit right with me knowing some company is allowed to keep false information on people and even sell this info for profit and it isnt even correct this should be slander on my name as this is affecting me getting credit established . To me this is morally wrong to know that some big company has more rights to my data than I do . They could at least do a little research to make sure it is correct before spreading lies to everyone and selling it should not be allowed if it is public data.yeah nexis lexis I do not trust in you.

It is the day after Thanksgiving, I have nothing better to do. I received an adverse action letter on a car insurance quote this week. I am not sure what this is, I have lived abroad for several years and this was new to me. I have not heard of Lexis Nexus either, except for the data base journalists use.

To get a copy of my report for free from them, there is no web based way to do this. There should be. We are sitting on 50 years of computer technology and a mature technology known as the internet. We are developing AI, and replacing humans with robots. The least that you could do is provide a portal to conduct business online.

Calling the 1 800 number, which is fully automated, I burned away 10 minutes of my life that I will never get back. Prompt after prompt after prompt I entered information. The line went quiet several times, and suddenly the recording would resume at the end of a longer statement so I had no idea what was going on at any point. Sometimes I was able to start again (at that point) other times it simply went to the next step,

The automated system does not understand entries. Many I entered multiple times (on a keypad), and was finally pushed through to some end point where it simply hung up on me at 10 minutes and 28 seconds.

Do I get a credit report or not? I guess I will burn more of my valuable time on Monday and try again.

Update 2 February 2026. After 5 letters stating they cannot confirm my identity, after sending a copy of my passport, my drivers license (twice) confirming everything by telephone 3 times, I am still not confirmed. I am given lipservice that "we took care of it" but that remains to be seen. We are in week 13 or 14 of this.

TO follow up on my initial post, I received the report finally (therefore they seem to have confirmed me at some point before) and it is 48 pages of stuff with over 100 error (I counted). There is no way to submit this, so I had to do it orally by telephone (around January 16th) I was "manually verified" then subsequently received another letter that I was not verified.