The most appalling company in existence. They were supposed to act on my behalf for PPI. 6 years later I am still awaiting for a final outcome. CRS don't take responsibility for their failure to act i... See more
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This company is crap they are chasing my husband for money he has not received we keep getting demanding letter from a company they use the money they claimed back went straight to the official receiv... See more
Paid my 26$ for an unlock waited two days the. They said its successful bit now I'm being charged an extra 79 $ scam scam scam !!! worst company yet! I want my money back wasted my time fake adds of... See more
It took a lot longer to arrange the refund [initially they said about 3 months but it ended up being more like 10 months] and once it came through, their commission [or fee] is set at 24% of the value... See more
Company details
Written by the company
We are highly experienced claims management specialists, offering a tailored PPI refund service under our No Win No Fee agreement.
Contact info
15 Telford Court, NE61 2DB, Morpeth, United Kingdom
- 01661 678007
- info@consumer-refund.org
- consumer-refund.org
Hasn’t replied to negative reviews
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People also looked at
I cannot praise this company enough…
I cannot praise this company enough they found me a PPI I had paid 30 years ago and had not been aware of and got because of them a substantial payout!
Their payments for doing this job are less than other companies doing the same thing.
This company is crap they are chasing…
This company is crap they are chasing my husband for money he has not received we keep getting demanding letter from a company they use the money they claimed back went straight to the official receiver as he was bankrupt but they expects him to pay £268.13 for money he never had total shambles
The payment that I received was not arranged by this "company".
The payment that I received was arranged by me. I was informed by letter that they could not help me with my claim. I ended up doing it myself!! This is why the payment was made to me, DIRECTLY, without any "help / service from them
I still can't understand why they are trying to make me pay £560. If they charge 20%, they are alleging that I was paid £2800!! If they charge 25%, this would mean that I received (directly to me), £2240. I wish I had received this money!!
I only received £240!!
THIS COMPANY IS A SHAMEFUL DISGRACE.
I wonder if they will reply to this message.
I doubt it!
Regards, Tony Fox.
In any thanks for your professional help
CRS provided clear information and kept…
CRS provided clear information and kept us informed throughout the process and the customer service team were helpful and friendly.
Thank you.
Kept me fully informed of progress of…
Kept me fully informed of progress of claim. Very pleasant staff. Overall very satisfied with customer service.
Useless 29%and you end up doing all the…
Useless 29%and you end up doing all the work. They are as useful as an ashtray on a motorbike
Dedicated and excellent service
Dedicated and excellent service! Highly recommended!
Such a pleasure to deal with a friendly…
Such a pleasure to deal with a friendly and professional organisation.
Excellent service
Consumer Refund have recovered thousands of pounds worth of PPi for us. Very easy to do and they do all the hard work. Excellent service.
Very happy the way you kept me up to…
Very happy the way you kept me up to date easy to get in contact with,and happy with way you recovered my compensation.
Thanks
Barry
Great to deal with..
Great to deal with..
I would have no idea were to start looking for PPI s from years ago.
Many thanks.
John.
Excellent service
Excellent service
Excellent service. Achieved really good financial results for me which I would have struggled to get all by myself. Took all the hassle out of PPI!
Thank you
Received money back from 2 credit cards when a previous agency had failed. Some repetition of form filling but otherwise a simple and problem free experience.
Shocking
Shocking, constantly sending g final warnings for over a year and still received no money.
Honestly not worth the hassle

Reply from Consumer Refund Service
Good service.
Kept up to date by the consumer refund service throughout the process, successful claim, so all good.
Excellent Service
Excellent Service, made everything quick and easy and obtained for us a large amount that we didn't even know we were entitled to. Many thanks. Hilary and Michael Flatt
It took nearly a year to settle my…
It took nearly a year to settle my mis-sold PPI claims but I kept getting updates from CRS and both my claims were upheld and refund received. I'm very happy!
First Class Servicei
Initial contact was made with this company approximately 4 months ago. We can't thank them enough for what they have achieved for us in such a short time. All of their staff are professional but special mention and thanks must be made to Richard Eager one of their advisors who kept us fully informed of developments on a regular basis. Great customer service.
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